Please, ask them anything. I have always had them personalize. They are one company that really listens. Our second cruise we toured the Almafi Coast with my mom. She is really hard of hearing and she doesn't weigh much. A wind could knock her over. She was around 75-80 at the time, As we are walking down the rock steps into the restaurant I overhear the driver talking to her. He is talking right into her ear, holding on to her arm and guiding her all the while telling her that not only is she beautiful but she has such good balance and how smart she is. You know, the Italian lover you always hear about and want to meet. It made her day and boy did she feel special! Right there he earned his keep - and tip!
The restaurant he took us to was amazing. He ordered for us. Now, we didn't know what to expect OR that they were picking up the tab so we were going easy not having seen a menu. The food comes out and we are thinking - man, that isn't much food for three people so we eat sparingly. Then the next course comes. And the next. And the next along with our wine for each course. Oh, and then the desserts. We were so full and so happy to find out it wasn't going to cost us a dime.
Just a note - they do still take credit cards but since life changed with Covid going on, they have been forced to change how far in advance you can use a credit card. Now is it 7 to 10 days prior to service. I don't blame them and let's face it, there are so many companies that ended up having to return money when Covid people couldn't travel. Money has been spent and now your trip is cancelled and they have to find it to refund it to you. So far I have had one company in Marseilles that says she never got my money so she can't refund me. Now I have to fight it with Paypal or however it was I paid her. Anyway, just ask Jany about it. If she can make it happen, she will.