If Tasha had told us what Pacific View has so clearly outlined, half of this thread wouldn't have been necessary. All I wanted to know was what went so wrong. Now I understand, thanks to PV.
I'm very sorry that things went fluey at the beginning of the cruise, but "stuff" happens. I would've been upset too, but once onboard, it's either make yourself totally miserable, or start a fresh and enjoy. It's your cruise, why make a mess of it?