We cancelled our Feb. 5th cruise on January 5th. After waiting two months, I called and was told the FCCs were not yet created, but they would expedite them. Another month, I called again and was told that they were in process and to call back in a couple of weeks. So, I did and voila! I got through to an agent within 4 minutes, but the agent had to call Resolutions to get the FCC information and I was on hold for over an hour. But, got it done! It took almost 3 months to get the FCCs; but I have already applied them to a new reservation!