Catpow

We're from Australia and when we sailed on the Navigator in June, we only received emailed documents and we made our own labels as someone had suggested earlier. For our upcoming Explorer trip in October we've just received the folder as Fairfield Nana had with a zip up vinyl folder and push through the slot tags, so there appears to be a bit of inconsistency between countries.🤔

We recently returned from 66 nights on the Navigator - NYC to Amsterdam. This was our first trip on the Nav - we became 'platinum' on board and we've travelled on all the other Regent ships bar the Splendor over the past nine years. As it's a smaller ship, we weren't quite sure how we'd like it, but found its intimacy a benefit both for getting to know fellow passengers and staff. We truly were delighted by the service on board and wonder what could possibly have happened after we disembarked to generate such negative comments. Admittedly, some key staff did leave in Amsterdam, and the entertainment group were new, but key staff, as mentioned by mrlevin were replaced by well respected folk. The food was generally excellent and I agree with mrlevin's comments regarding Ella, Nino, Archy and Luke. We found the burgers (bar the buns which are always horrible) a delicious small meal, but the I repeat, the service was a standout. Discussing the supply chain issues with Cedric the Food and Beverage manager was interesting; even breakfast cereal was hard to get, the worldwide price of eggs has doubled in the last six months etc. This will affect menu options. We only had to nod to Alvi in the Coffee Connection and our morning coffees arrived. Cyrel sometimes had our drinks at our usual spot in the theatre before we arrived, Javid never missed a beat in serving us wine, Donald could always find us a 'special' table in La Veranda. And we could go on... Again, what happened? Mrlevin and liptastic are positive, others quite negative. I realise everyone's expectations differ however we enjoyed this cruise and its ambience as much as any other - and in some ways more - than the larger Regent ships we've sailed on. We sail next month on the Explorer; I look forward to making a measured comparison.