Thanks to this thread, I just called Princess. We have the Plus Package and the same thing happened to me when I called. The rep cancelled my original medallion order that was going to charge $10 shipping and re-processed with a new medallion confirmation # and no shipping charge. I am supposed to get an email with the new confirmation #, but I just checked the app and I see it there. (She also tried to get us to upgrade to Premier, book dining, spa and shore excursions. - no thank you.) Hopefully this will take care of it and I won't have to worry about it at Guest Services.