Since the restart we haven't been getting the surveys. On a recent cruise we were talking to the Hotel Director and mentioned it. He looked into it and found out our email was marked that we opted out. I don't know how that happened, but he had it changed.
While you would still have to call in or talk to someone about it; hopefully it will be easier if that is something they know to check.
We bring a 4" mattress pad with us every cruise; it is a California King size. The width is perfect for the two twin beds pushed together on the ship; it is a little long, but we just fold that down and never have a problem.
We called the toll free number listed 1-833-570-2594. They answered very quickly and processed our applications right away. You should have your Travel Authorization number you received after submitting it to give them when you call.
I really like the idea of a small card to indicate that you want the compass. It would be great if there were a few other common requests listed and space to add anything else. We typically want one extra pillow and may need a few more hangers; with the room stewards being very busy on turnaround day this would be easier than trying to track them down or leave a message. I know we can just leave a note, but it feels like it would be easier for everyone to have a common method.
We've used it and it worked great. We had family flying in from 3 different states and it worked well for everyone with the shuttles and meeting up at the same hotel before the cruise. It was also great for the shuttles to the airport after the cruise. I definitely recommend it.