Buffalo Boaters

Thanks, we reloaded the old app…not giving credit card info to something called Radiqal Gaming LLC.

We are on hold to talk to a Princess representative. Sadly, we deleted the old Princess app…now we can not be in the “green lane” on the NEW app because we did not give the credit card info for OFF ship buying to Radiqal Gaming LLC!! This is alarming to us. We do not give out credit card info randomly!!

For everyone following this thread, here is an update. We received a total of $6,900 as a credit on our card for the cancelled Machu Picchu land tour. There was no explanation of this credit given to us or our travel agent. This sum of $6,900 does not match what we think we are owed after subtracting the actual cruise payment from the total paid to Princess. Our travel agent spent an unsuccessful hour on the phone with Princess trying to get them to justify the amount of refund we were given. The Princess spokesperson was short and would not divulge any details. For all of you going through this ordeal, I hope you were more successful and you received your refund in a timely manner. It took our travel agent 6 weeks and Princess would only go through an agent. We have a Princess cruise in January, 2024 with family. We were Princess loyalists, not any more.

We have no idea what it is like in Peru now. Thank you for your kind words. We have not received any compensation from Princess as of this date, 3/30/2023. No communications. We should have cancelled the trip after the State Dept. warnings, but Princess told us we’d lose all our money, the cruise and land tour. It just is very upsetting!

Yes, I checked the roll call for our cruise beginning January 4, 2023 on the Sapphire Princess. It looks like some people who signed up for the Machu Picchu land tour, received a refund, but it was not clear how much! I will keep checking and thank you for your response!

I do not know! That’s a good question. Thanks!

Yes, the wait has been too long for all of us. We figure, by subtracting the original cruise cost and air flight, Lima Tours or Princess owes us $4,999 each or roughly $10,000! That’s a chunk of cash! I am publishing these problems since it has been a weekly struggle with all concerned! Our travel agent has now reached out to the next level of authority in their agency. I am not sure that will help, but it is another level of hope. We also submitted the letter we received onboard from Princess’s administrators to our travel agent.

We had a booked hotel room after leaving the ship for two nights before heading home because they could not book us on a flight home right away. No tours, no other sights to be seen and we left out of Santiago, Chili. We never saw Peru!! We will not accept $150o.

We had a booked hotel room after leaving the ship for two nights before heading home because they could not book us on a flight home right away. No tours, no other sights to be seen and we left out of Santiago, Chili. We never saw Peru!! We will not accept $150o.

It is now March 23 and we have yet to receive anything from Princess Cruises on our cancelled March Picchu land tour January 20-26, 2023. We were on the Sapphire and told a few days before disembarking that the tour would no take place due to civil unrest in Peru. We call our travel agent weekly to receive updates and the report is Princess has nothing to say! Has anyone received their refund? We are waiting for a significant check or at least a reply of some kind!!!

No refund, and little info at this point in time! Thank you for all the kind words. We have an idea what the post land tour costs but until we get specifics we do not know. We have called Princess repeatedly and they refer us to our travel agent to sort it out. It may take another few months! When we booked this package, it was not separated, instead all in one. Again my story is a real reason to get travel insurance especially when losing luggage or buying in the cruise ship’s stores to make up for lost articles. I was in areas where things were difficult or impossible to replace!!

This was a post-cruise tour. We have a monetary amount that it may be worth but do not know exactly what the reimbursement will be. My point in posting this is not to bash my travel agent or Princess (American Airline, another story), but instead seek advice and find others who have experienced the same problem, We have done so! American Airlines has been the WORST! God forbid if we lost something valuable, like our lives, on this airline. They are terrible and it was totally their fault!

We have done so! American Airlines has been the WORST! God forbid if we lost something valuable, like our lives, on this airline. They are terrible and it was totally their fault!

No refund, and little info at this point in time!

This was a cruise tour and you are correct!