We are booked for our first HAL cruise. One disappointment is that there’s really no easy way to see our OBC , perks, etc. I guess we were spoiled with the Celebrity website.
HAL really needs to up their website.
I had a similar problem with HAL gift cards. One big problem was with the AARP rep who was basically incompetent. Unfortunately each time I called I always got her!! Anyway on the third call I think she knew she was clueless and disconnected me. I called back and fortunately got a new rep. She was great. Expidited the problem to tech support, no 3-5 day wait. They emailed me right away and fixed the problem. Moral of story: don’t be afraid to move on from a bad rep!!
I have really enjoyed following this thread. Thanks to all who contributed.
We will
be doing this cruise next year. After reading the challenging disembark I am rethinking my plan to book a 12:15pm flight. Do you think this is cutting it too close??
Thanks.
When are we able to book specialty dining? Will reservations show up on Navigator calendar? We have second seating MDR dining and that is not on calendar.
Also does HAL ever have sales on shore excursions? Thinking Fourth of July or maybe Black Friday.
TIA
Celebrity and Royal also ask if you would like to use OBC when making precruise purchases. That includes just about anything. They also have the amount listed which is convenient. We are taking our first HAL cruise and it is difficult to know what our finances are.
We are on this cruise next year and have open dining. After reading your experiences I am contemplating changing to late fixed dining. Am I correct that late fixed dining is at 8:00?
Thanks everyone for your replies. I did check my invoice and the TA did put us down for open dining. Having sailed other lines that have you do it all online I thought that is how HAL would do it. Wrong. I am learning slowly!!
I still don’t see where I can view our account with O B C credits. Am I missing something?
Also want to apply for my husband’s military OBC. I did verify he is eligible but they only have a form for future bookings and our cruise is already booked. Oh well. I will figure it out.
again thanks
Just booked our first HAL cruise. How do you book As you wish dining? I incorrectly assumed that I would do it on website or app. However I didn’t find any place to do it. The website is less than impressive!! I did email my TA about this.
Thanks
Good luck. I purchased gift cards yesterday. Right after I purchased them I can no
longer log on to aarp. My credit card got charged but I got no confirmation of order. Tried everything from iPhone iPad desk top and three different browsers. Called AARP unfortunately the rep I spoke to was a lovely lady but incompetent. Again today on phone. Finally got a competent rep. The problem resolution division emaile me to call them. That was just to make sure they had all my info correct. He will forward expedited request to resolve this gift card situation. I need it resolved by Friday. A real disaster. After this hopefully gets resolved then we have to deal with not able to log in problem. I am hoping to buy more gift cards for final payment.
it seems like a spent the last 2 days on the phone with AARP. 😡