There is a new procedure to get the shareholder benefit (and I haven´t managed to get mine so far).
I sent them the email as described in the posts before, and got this response (quote):
Thank you for contacting Carnival UK, Shareholder Benefits inbox.
If your email relates to a request for your shareholder onboard credit benefit for your upcoming sailing, please visit Shareholder Benefit | Carnival Corporation & plc for information regarding a change in process.
Carnival Corporation has engaged Stockperks to implement a more automated and streamlined process for the processing of shareholder benefits. All information can be found on the link above or by visiting our brand website on the link below.
P&O Cruises- Shareholder Benefits | P&O Cruises (pocruises.com)
Cunard- https://www.cunard.com/en-gb/advice-and-policies/shareholder-information
The Stockperks service is governed by Stockperks’ Privacy Policy, Terms of Service, and may be subject to other Stockperks policies and terms. For information regarding Stockperks’ use and processing of your information, technical support, account setup, and all other questions regarding the use of Stockperks, please contact Stockperks at carnivalcorp@stockperks.com.
Should you have any issues with this process and need to contact us, you can do so by reaching us on the email addresses below (however please note shareholder benefit requests cannot be processed through this channel)
• P&O Cruises: po.guestservices@carnivalukgroup.com
• Cunard: customerservices@cunard.co.uk
I downloaded the app, created a profile and found out that they only give you the choice between AIDA cruise lines and Carnival cruise lines. I can´t access any of the other lines, including Cunard. Sent email for help to the Cunard customerservice and hope to get answer from them soon.
Anyway, the app requests to give access to your broker which I will deny. It´s none of Carnival Corp. business which assets I have.