Me: Good afternoon, I am sorry to bother you as I am sure you have been inundated with calls, but I wonder if you can give me some advice. My dad and I will be sailing with you in 2 weeks time along the Danube. Do you have any idea of possible impact upon our cruise at the present time?
Viking Consultant: In two weeks time everything will be running perfectly and there will be no problems.
Me: Oh, erm ... okay, erm how do you know that
Viking Consultant: Because the river levels will have gone down to normal by then.
Me: Erm, ok ... what about if they havent?
Viking Consultant: Everything will be fine in 2 weeks.
Me: Ok, if it isnt, and you have to cancel the cruise, are you able to tell us when this might be? As we have a precruise extension in Prague for three days, and what might the refund situation be?
Viking Consultant: You dont need to worry about the cruise being cancelled as it won't be and there will be no need to refund any money to you.
Me: Erm, ok,
Viking Consultant: Thank you for calling Viking, goodbye.
Pretty much verbatim. Im not overly impressed. Not even the slightest acknowledgement that there is a huge problem at present, and that problem might still be impacting in 2 weeks time with say, hotel stays and coach trips instead of scheduled excursions (which will surely happen, as who in their right minds is going to take us to Passau when it's had the worst floods in the town's history?). Instead, a blanket 'it will all be fine, there is nothing else to say'
Normally, Viking are good at responding to these forums, and to Facebook. My post on there has gone unanswered, as have others who have raised this issue. Wonder if anyone has had similar experiences?
Still to come:
Celebrity Eclipse Canaries September 2015