Future Cruise Deposit

Does anyone know how long it takes for a Future Cruise Deposit made by a third party to appear against one's Cunard reference number?

Regards

DJ

Does anyone know how long it takes for a Future Cruise Deposit made by a third party to appear against one's Cunard reference number?

 

Regards

 

DJ

Hi DJ, sorry but I not understanding your question. I can tell you my personal experience as a US passenger: several times I've purchased Future Cruise Credits for my husband and myself. Those charges appeared on my credit card billing and the next time I see them is when I make a booking and apply the FCC to that booking (made through my travel agent).

I'm not sure what you mean by "one's Cunard reference number" - do you mean booking number or World Club number?

Thanks for asking the question because I think I purchased FCC's that I haven't used and I need to call Cunard and ask the status of those credits :eek: Sorry I couldn't be of more help, but I'm sure those with better knowledge will be forthcoming :) Cheers, -S.

Hi Salacia,

Yes I do mean the Cunard World Club number although Cunard also refer to it as your URN.

The reason I ask is that friends are going on the QV 28 May cruise and in the UK the 5% early booking discount ends on the 31 May and I was hoping to get them to purchase me a FCD and then for me to make a booking using it before the 31 May.

Regards

DJ

When you purchase FCD on the ship, they immediately send you a confirmation email. So make sure it's your email address. On the other hand, I'm not even sure that they will let you do this because it's a sort of perk they are giving you for having already purchased the cruise that one is on at the time.

It would be interesting to hear if anybody else has done this in the past?

Ask Cunard states that it is possible to do this see the following link:

https://ask.cunard.com/help/cunard/before-you-sail/FCD

No personal experience however.

M-AR

Ask Cunard states that it is possible to do this see the following link:

 

https://ask.cunard.com/help/cunard/before-you-sail/FCD

 

No personal experience however.

 

M-AR

Interesting. Thank you.

I will report back in June on how I get on.

Regards

DJ

This turned into more of an ordeal than expected and showed both the best and worst sides of Cunard customer care. Once on board my friends proceeded to the future cruise office and tried to purchase FCDs on our behalf only to be told that this was not possible as we had to be on board so somewhat defeating the object of the purpose.

My friends went back a few days later with the Ask Cunard web page where it states you can buy FCDs for family and friends not on board but still the salespeople were adamant that this was impossible to do.

I contacted a Cunard Personal Cruise Specialist and when they contacted the ship they too were told that it was impossible even though the CPCS confirmed that it has been possible for several years.

The CPCS was able to allow me to buy the FCDs and have them applied to a booking I then made on the basis that my friends were on board and were being prevented by Cunard staff from buying us the FCDs.

So a good ending on the FCD front plus I found a CPCS who is top-notch and really goes the extra mile. One hopes that the shipboard staff will be brought up-to-date on these matters.

DJ

Thanks for coming back to update us on your experience.

This turned into more of an ordeal than expected and showed both the best and worst sides of Cunard customer care. Once on board my friends proceeded to the future cruise office and tried to purchase FCDs on our behalf only to be told that this was not possible as we had to be on board so somewhat defeating the object of the purpose.

 

 

My friends went back a few days later with the Ask Cunard web page where it states you can buy FCDs for family and friends not on board but still the salespeople were adamant that this was impossible to do.

 

 

I contacted a Cunard Personal Cruise Specialist and when they contacted the ship they too were told that it was impossible even though the CPCS confirmed that it has been possible for several years.

 

 

The CPCS was able to allow me to buy the FCDs and have them applied to a booking I then made on the basis that my friends were on board and were being prevented by Cunard staff from buying us the FCDs.

 

 

So a good ending on the FCD front plus I found a CPCS who is top-notch and really goes the extra mile. One hopes that the shipboard staff will be brought up-to-date on these matters.

 

 

DJ

What ship did your friends sail on?

We have just returned from the QM2 - May 27th sailing and purchased FCD for ourselves and also for our daughter who was not on board at the time (she is hoping to sail in July). We received 3 separate e-mail confirmations along with the correct paperwork delivered to our cabin the following day. The only issue we had was the representative on board, would not take our money when we went to the booking office on board (there wasn't a line of guests waiting or anything). We had to call from our cabin and give our credit card number over the phone; this took quite some time due to accents and a fuzzy phone line:confused:

Now that we are home, I have checked the credit card statement and the correct charge x 3 has been deducted.

Now we get to plan when we use them:)

Interesting if somewhat frustrating. Thank you for coming back to report on the outcome. I hope someone at HQ either takes action to update the FAQ or advises the on board sales team of their faux pas.

M-AR

We have purchased Future Cruise Downpayments for friends not on board in the past. We received their confirmation paperwork, which we mailed to them on our return.

what ship did your friends sail on?

 

qv.

What ship did your friends sail on?

 

We have just returned from the QM2 - May 27th sailing and purchased FCD for ourselves and also for our daughter who was not on board at the time (she is hoping to sail in July). We received 3 separate e-mail confirmations along with the correct paperwork delivered to our cabin the following day. The only issue we had was the representative on board, would not take our money when we went to the booking office on board (there wasn't a line of guests waiting or anything). We had to call from our cabin and give our credit card number over the phone; this took quite some time due to accents and a fuzzy phone line:confused:

 

Now that we are home, I have checked the credit card statement and the correct charge x 3 has been deducted.

 

Now we get to plan when we use them:)

An update on the purchase of Future Cruise Deposits. My daughter is on board the QM2 and we asked her to purchase FCD for my husband and I (for a possible B2B). This is part of the reply that I received from Cunard Guest Relations this morning:

".....Going forward we will only be able to create a Future Cruise Deposit for guests actually sailing....."