So the Nagivator is still in drydock...

That's news to me, I guess.

I shot a quick email to Regent today (April 18th) to ask if they planned on uploading any photos of the refurbished Navigator and here's the reply I got:

I'm guessing that will come as quite a surprise to the 400+ people who are aboard her right now, in St Tropez according to Regent's own website.

Is it really that tough keeping track of three ships? :rolleyes:

I just emailed the agent back to let him know that Navigator sailed from Barcelona last Wednesday and is currently in St Tropez...to which he replied, "Correct, prior to drydock."

Their agents can't keep track of three ships - what's it going to be like when they have five? :eek:

Where is the 'facepalm' smiley???

Funny story! (sorta)

It gets funnier (sorta)

I asked the rep to confirm his dates, and received this reply:

Wow.

A friend has seen photos on Facebook. Or perhaps those photos were sent back from the future?

How funny!

Marinetraffic.com and vesselfinder.com both show Navigator en route to Portofino, which is where she should be. I guess little details like the ship's actual location and state of repair are not important for the home office to be up to date on.

That would be a logical explanation as to why we haven't seen any cruiser comments on this site about the ship's refurbishment. We would have had several informational entries by now....

I am getting FB posts from friends on NAV right now. She in not in drydock!!

j

That's just sad.

J,

Have your friends had anything to say - or have send photos - about the results of dry dock?

Peggy

Marinetraffic.com and vesselfinder.com both show Navigator en route to Portofino, which is where she should be. I guess little details like the ship's actual location and state of repair are not important for the home office to be up to date on.

but the Regent home page shows where each ship is. It would have been amusing if the OP had noted what it said on the Regent home page (when he was questioning Regent) and, if reporting correctly that the Navigator was under-way, point that out to the phone rep.

but the Regent home page shows where each ship is. It would have been amusing if the OP had noted what it said on the Regent home page (when he was questioning Regent) and, if reporting correctly that the Navigator was under-way, point that out to the phone rep.

Regent's own web site had the Navigator in St Tropez (mentioned in my original post) which is what made me shake my head in disbelief. Both Regent's page and all of the ship locators had her in St Tropez, as scheduled.

What really got me started was A) They initially told me she was still in drydock, and B) when I pointed out that the ship was actually in St Trop, he told me "yes, right before drydock."

Unfortunately I was doing this via email, not phone. It's disappointing that they don't know more about the product.

Regent's own web site had the Navigator in St Tropez (mentioned in my original post) which is what made me shake my head in disbelief. Both Regent's page and all of the ship locators had her in St Tropez, as scheduled.

 

What really got me started was A) They initially told me she was still in drydock, and B) when I pointed out that the ship was actually in St Trop, he told me "yes, right before drydock."

 

Unfortunately I was doing this via email, not phone. It's disappointing that they don't know more about the product.

Call FDR Jr. ( head of destination services).

Call FDR Jr. ( head of destination services).

Wouldn't he contact the head of Customer Service instead of the head of excursions (destination services)?

Just left Naples, but the internet connection is pretty abysmal. I can't manage to upload any pictures, no matter how much it is reduced in size. I want to post some pictures of the refurb, but it keeps timing out before I can get even one picture uploaded.

Thanks for trying. Maybe connection will get better later.

Wouldn't he contact the head of Customer Service instead of the head of excursions (destination services)?

Frankly, I'm not going to lose any sleep over it. I'd use the 'Contact Us' link on their website to let them know, but that gives me an error whenever I try and submit a message...