Avalon - Any advice on escalation of complaint?

Can anyone please tell me whether there is a line of escalation further up the Avalon Waterways chain if I am dissatisfied with how a complaint has been handled by its Australian office?

Booked top deck on Avalon MS Felicity from Amsterdam to Basel. Was allocated Cabin 328 at end of ship as it was the last cabin left. Was worried about engine noise factor pre-cruise, and raised this with the Australian sales office (not once but multiple times! - by myself & via travel agent), but was assured that noise would not be an issue as the cabin was sound insulated and engine was far away from the top deck.

However, when the ship started moving, the noise was so unbearable (continuous droning of engine, vibration was so bad at times the cupboard doors were flapping, ear plugs wouldn't have helped as the vibration could be felt through the bed). Was so distressed I couldn't wait for cruise to end (even considered leaving the cruise at one of the ports). Since the ship mainly travelled between ports during the night, it meant many sleep deprived nights!

In all fairness, it would have been a great cruise (if in a good cabin), but could not truly enjoy the holiday when stressed, tired and felt cheated that the true information had been withheld. The staff on board were great, and were clearly aware cabins at the back are noisier, which begs the question why the staff in Australia didn't.

Was it incompetence or lack of integrity??? If I had not asked pre-cruise, I would have accepted it as the luck of the draw. The fact is I did ask. And if they had told me the true situation when I asked, I would have happily chosen another cruise or made an informed decision whether to proceed with this cruise.

Lodged complaint upon return to Aus, & after a long wait & several follow-ups, they came back with an unacceptable response & refused any further correspondence.

So can anyone please help and advise whether there is a further line of escalation?

Post this on River Cruise board. You'll get more replies.

Was this a discounted cabin? I always worry about those "last minute" booking deals - they know what cabins they have left that are dogs.

Thanks.

This was my first post & chose wrong forum. Subsequently found a 'All Things Avalon' forum.

OlsSalt

Wasn't a discounted cabin. Paid full price, which is why I felt they were not honest.