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Carnival Customer Service/Survey


auntieshoes
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I was on the Miracle from March 4 - 11. There were some very good crew members who I wanted to compliment in writing so I went to the guest services desk to ask if there was a form I could use. I was told no, that I would be sent a survey via email and I could do it there so that there was consistency in keeping track of the info.

 

I have been home for a week and a half and I have not received that email, although I have received one almost daily asking me to book another trip, so I know I get their messages.

 

I think it's unfortunate that some crew members will go uncomplimented because there is no other method to acknowledge them.

 

I did try to call Carnival Customer Service, but it's a 3 hour time difference and I missed them already today.

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We cruised at the end of December and just got our survey two weeks ago so it took about 2 months to come out.

We have gotten surveys the last three years. Hopefully yours will come out soon.

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Just got ours a day after the cruise - forwarded from the hubby. Even though I am the primary person (made the bookings, first customer service number etc) both of the emails went to his email address rather than one to each of us.

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My survey is always waiting for me when I get home within 2 days of getting off ship.

 

 

This ,they even enter you in a chance to win a ( Non Existent ) free cruise that you never hear of anyone winning.

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I posted on John Heald's page about this a few years back, I was looking to give feedback for the same reasons as the OP. Not sure if this is true anymore, but he responded back that about 40% of guests are emailed a survey afterwards. Having said that, I wouldn't hold your breath for an email survey...post your comments on John's page, and he should make sure they get to the right place.

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