Promotion emails

After many, many emails etc. I started to get emails from Azamara.

However they have stopped and I only found out about the BOGOHP promotion from here on Cruise Critic.

I have the name of a consultant so, I wrote and asked why I was not getting these emails.

The reply was that, Azamara's system does not allow promotional e mails to go out to customers who already have a booking!!!!!!!

This, of course, assumes that you only want to book one cruise and seems to me, very short sighted.

She did say she would pass on my comments but, Bonnie, could you check this out? as it just doesn't seem right.

Thanks

Can that be a regional thing? I'm in the US, booked for a 2/17 cruise (since 12/14), and gets regular emails.

I'm in the UK, have ticked the box requesting emails several times and never receive any. However, having liked them on FB my page there is bombarded several times a day.

Having almost exclusively sailed with Azamara and Celebrity since 2005 and emailed many, many times I have never been sent any promotional material.

Celebrity even gets my name wrong, though I have been on more than 20 cruises, mostly of 2 weeks or more and asked them repeatedly to correct their mistake. The last time after our last cruise that I mentioned it I had an automated email from Celebrity saying they would reply within 2 weeks. That was more than a month ago and still no reply.

So much for Celebrity customer care! At least the service on the ships keeps me returning!

Hapicruisin

Having almost exclusively sailed with Azamara and Celebrity since 2005 and emailed many, many times I have never been sent any promotional material.

Celebrity even gets my name wrong, though I have been on more than 20 cruises, mostly of 2 weeks or more and asked them repeatedly to correct their mistake. The last time after our last cruise that I mentioned it I had an automated email from Celebrity saying they would reply within 2 weeks. That was more than a month ago and still no reply.

 

So much for Celebrity customer care! At least the service on the ships keeps me returning!

 

Hapicruisin

I was constantly being sent invitations to book excursions, speciality dining etc. etc, even though I didn't have a cruise booked. The passenger whose emails I was getting was a Classic Captain's Club member and we are Elite. I was always contacting Celebrity to no avail, until I was sent the passengers invoice. In desparation I sent a private message to Celebrity on their FB page and they investigated. The passenger had a similar surname to me!

After many, many emails etc. I started to get emails from Azamara.

However they have stopped and I only found out about the BOGOHP promotion from here on Cruise Critic.

I have the name of a consultant so, I wrote and asked why I was not getting these emails.

The reply was that, Azamara's system does not allow promotional e mails to go out to customers who already have a booking!!!!!!!

This, of course, assumes that you only want to book one cruise and seems to me, very short sighted.

She did say she would pass on my comments but, Bonnie, could you check this out? as it just doesn't seem right.

Thanks

Hi Readingfast,

I'll inquire. It doesn't seem likely that we exclude customers with bookings from getting promotional emails. After all you're our best customers!

Mr. Twynam may still be out of the office but someone in the office will reply.

After many, many emails etc. I started to get emails from Azamara.

However they have stopped and I only found out about the BOGOHP promotion from here on Cruise Critic.

I have the name of a consultant so, I wrote and asked why I was not getting these emails.

The reply was that, Azamara's system does not allow promotional e mails to go out to customers who already have a booking!!!!!!!

This, of course, assumes that you only want to book one cruise and seems to me, very short sighted.

She did say she would pass on my comments but, Bonnie, could you check this out? as it just doesn't seem right.

Thanks

We were getting offers emails too...but they have stopped!! I contacted Nicole who s supposed to be looking into it.

I despair of Azamara...and Celebrity....surely it's not rocket science in this day and age to get website, promotional emails etc sent to folks who have spent a LOT of £s over the years. We have cruises booked with both....

Hi Bonnie,

Years ago, I was told that Azamara and Celebrity shared the same technology for marketing - which could explain why it's so haphazard with emails & snail mail. Can you see if this is still the case ? It would explain lots of things. With that said, I agree with you, that it would make absolutely no sense to NOT market someone, if they had a cruise booked. To me, a booked guest would be all the more reason to continue marketing to them !

Over the past 7 years, it's like a love/hate relationship with marketing materials with Azamara & Celebrity - both postal mail and email. Sometimes we get them.... more often than not... we don't. Sometimes I receive emails in my name - sometimes in other family's names.

Sometimes I receive snail mail with my correct address. Other times, it comes with an extra line of address that's not mine. Like Forrest Gump said " Life is like a box of chocolates. You never know what you're going to get". That seems to be the case with Azamara and Celebrity.

IMO, it would be awesome if Azamara can break away from Celebrity's email system, and go out on their own. I think it's the only chance they have, to straighten this out.

We get the same problems with both Azamara and Celebrity, takes a lot of effort to start getting emails which we get for a month or so then it stops again. Don't think it's worth the effort at the moment to keep trying to get it corrected, so will now just rely on posts on CC and checking the website when we are looking for something.

As for postal information I don't think we have had any direct marketing mail for ages, fortunately travel agents in the UK do a good job of keeping us informed. That said a lot of travel agents mail shots are cruise line branded so maybe that's the way it's being done here.

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I have registered many times for emails but have now given up despite having sailed with Azamara 14 times and a similar number on Celebrity.

I now rely on my excellent TA to advise on promotions.

Anne

I, too, have had problems over the past years receiving email messages from Azamara. I was on the Azamara email distribution list, dropped off, reinstated, dropped off again, and reinstated many times. Each time, it was a while before I realized I was missing emails. I sent emails to LeClub Voyage and was told that I was opted out of communications even though I never opted out. Each time it took quite a while for LeClub Voyage to get the issue resolved. I have no confidence that it is fixed this time. Bonnie, it is very frustrating. Azamara needs better technology. I want to sail with Azamara, but will not do so if I don't know the offers.

After all we said today we received a marketing letter from Richard Twynam at Azamara UK highlighting two 2016 cruises and the latest promotion.

Done as a personal letter it's a nice touch and very Azamara!

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After all we said today we received a marketing letter from Richard Twynam at Azamara UK highlighting two 2016 cruises and the latest promotion.

Done as a personal letter it's a nice touch and very Azamara!

 

 

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Lucky you!!! Despite MANY requests the only occasional email DH receives is for his father who has been dead over 3 years.

Despite the efforts of Nicole, Richard Tywnam and others we get emails for about a month and then it stops. The only clue Bonnie is that it seems that after a fix it works and prior to the stop I have done an online check in or registered for a Cruise Critic party onboard.

Lucky you!!! Despite MANY requests the only occasional email DH receives is for his father who has been dead over 3 years.

Gill emails are another thing, we have given up on those from both Azamara and Celebrity, the letter looks like Azamara UK are trying to address things themselves as they must know the Azamara/Celebrity system just doesn't work.

If you aren't receiving the mail shots an email to Richard Twynam should fix it.

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Despite the efforts of Nicole, Richard Tywnam and others we get emails for about a month and then it stops. The only clue Bonnie is that it seems that after a fix it works and prior to the stop I have done an online check in or registered for a Cruise Critic party onboard.

Well that's an interesting clue in this mystery! I'll pass it along. Thank you.

Gill emails are another thing, we have given up on those from both Azamara and Celebrity, the letter looks like Azamara UK are trying to address things themselves as they must know the Azamara/Celebrity system just doesn't work.

If you aren't receiving the mail shots an email to Richard Twynam should fix it.

Yes, if you're in the UK and having email troubles, your best bet is to let our Managing Director, Richard Twynam, know. His email: rtwynam@azamaraclubcruises.com

Hi Readingfast,

I'll inquire. It doesn't seem likely that we exclude customers with bookings from getting promotional emails. After all you're our best customers!

Mr. Twynam may still be out of the office but someone in the office will reply.

After inquiring I am told that in the UK all customers on their database receive all the emails.

In the North American markets, some email campaigns are 'targeted', meaning some mailings go out to sub-sets, not the entire email list. What the 'algorithm' is for how our targeting is done, I am not privy...much like the big search engines won't share their algorithms for who gets which ads.

But (and now I'm speaking as a civilian), when I used to teach Hospitality Marketing at Univ of SF I taught my under-grad students to memorize the 3-R's for who is the best, aka most receptive, audience to receive a marketing campaign: Repeat guests, Recent guests, and Revenue Spent by a guest. Then of course there are the campaigns to reach the altogether new customers, which require a different message...more of a 'why cruise with Azamara' message. Perhaps the campaigns for new customers (individuals on the mailing list who have not yet sailed with AZ) may not be going to the LCV members.

(Note: please remember I am not privy to what is going out and to whom. The above pp is just me speaking 'as a civilian'!)

After inquiring I am told that in the UK all customers on their database receive all the emails

Nicole had it all sorted at one time then emails stopped and we have not received any for a few months now, still using CC, Twitter and Facebook we do find out what's happening. Whether it's of any relevance after moving house our "My Celebrity" account became corrupted which took ages to sort out, but during the conversations with Celebrity I was told the marketing database and the "My Celebrity " information were separate so was wondering if it was the same for Azamara, or indeed the same database.

Anyway we aren't too concerned we are planned out until September 2018 with 12 cruises booked 7 with Azamara.

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After inquiring I am told that in the UK all customers on their database receive all the emails.

 

In the North American markets, some email campaigns are 'targeted', meaning some mailings go out to sub-sets, not the entire email list. What the 'algorithm' is for how our targeting is done, I am not privy...much like the big search engines won't share their algorithms for who gets which ads.

But (and now I'm speaking as a civilian), when I used to teach Hospitality Marketing at Univ of SF I taught my under-grad students to memorize the 3-R's for who is the best, aka most receptive, audience to receive a marketing campaign: Repeat guests, Recent guests, and Revenue Spent by a guest. Then of course there are the campaigns to reach the altogether new customers, which require a different message...more of a 'why cruise with Azamara' message. Perhaps the campaigns for new customers (individuals on the mailing list who have not yet sailed with AZ) may not be going to the LCV members.

 

(Note: please remember I am not privy to what is going out and to whom. The above pp is just me speaking 'as a civilian'!)

Thanks for enquiring but, I have contacted both Richard Twyman & Nicole before and they have sorted the problem but, for only a couple of months. This time I was contacted directly by Kim Flores Azamara UK Vacation Specialist and she was the person who told me we didn't get emails because we were already booked.

I also queried why we didn't get OBC for booking early but she said it did not apply to us as we booked too early!!!!

We get loads of emails from every cruise company we have sailed with but none from the one we want - Azamara.

Thanks for enquiring but, I have contacted both Richard Twyman & Nicole before and they have sorted the problem but, for only a couple of months. This time I was contacted directly by Kim Flores Azamara UK Vacation Specialist and she was the person who told me we didn't get emails because we were already booked.

I also queried why we didn't get OBC for booking early but she said it did not apply to us as we booked too early!!!!

 

We get loads of emails from every cruise company we have sailed with but none from the one we want - Azamara.

Any response Bonnie?

or should I just contact Richard, Nicole & Kim all over again as we definitely on the data base?