Cancelled cruise :(

Hi All, our TA and AZ sales rep are working on this

I expect a refund on the next CC statement or the one after

I'm glad it's getting straightened out ginabab. I apologize for whatever went wrong on our end.

What happened to the OP's original problem that was supposed to be resolved by 2/4/16?

What happened to the OP's original problem that was supposed to be resolved by 2/4/16?

We will have to wait for Cocktail Queenie to give us an update. Her options were to rebook with the special incentives by February 4 or cancel for a refund. I'm hopeful it was the first option!

No refund yet TA is re-grouping with AZ this week

No refund yet TA is re-grouping with AZ this week

This wait over (am I right ?) just $100, how hard can that be! Ridiculous:(

Still waiting [emoji53] I will check again next week

Something is not right

Our TA regrouped with the AZ rep and said it would take care of it last week Still nothing

I asked our TA to follow up yet again this morning

In May, we will contact AZ direct since this is way too weird

I am afraid to book another cruise [emoji53]

Again, thanks all for your advice and comments

Got the $100 credit today finally

Lots of follow up

Very happy not to ask again

Got the $100 credit today finally

Lots of follow up

Very happy not to ask again

Hi ginabab, I'm so glad this has been resolved. I apologize on behalf of all of us for the delay.

p.s. I see you're near SF. Me too.