A Question regarding Viking

I am currently scheduled for the Romantic Danube cruise leaving on 12/11/2015. I am looking on the Viking website under the My Trip section. It wants you to login with your last name and booking number. When I do that I get the following message:

•Your booking is documented: you cannot access your information at this time.

This has been going on for the last week.

Has anybody else experienced this? I have never gotten that response when I have looked up our previous cruises. Thanks.

Phone them. Or your TA. Don't give up. :)

Just checked "My Trip" for our upcoming Viking cruise and was able to access all of my booking information. I would give Viking or TA a call and see what can be done.

Dear rrgator,

Great question – we are happy to answer.

The message displayed on your attempt to access My Trip indicates your documents have been printed and your kit is being assembled. This may differ from what was displayed for past cruises as we have recently changed our document preparation procedure.

Please do not hesitate to direct additional questions to us at TellUs@vikingcruises.com.

Have a wonderful cruise!

Best regards,

Viking Cruises

I am currently scheduled for the Romantic Danube cruise leaving on 12/11/2015. I am looking on the Viking website under the My Trip section. It wants you to login with your last name and booking number. When I do that I get the following message:

 

•Your booking is documented: you cannot access your information at this time.

 

This has been going on for the last week.

 

Has anybody else experienced this? I have never gotten that response when I have looked up our previous cruises. Thanks.