Voyage Personaliser Not Working

Good Morning,

I understand that the Cunard website is unreliable (technology wise). For the past 2 weeks I have been unable to log in to my Voyage Personaliser. It keeps saying the personal details I supplied on the login page are incorrect (they are correct). Is there a way around this? Should I contact Cunard? Or will it work itself out eventually?

Thanks!

Sierra

I have regularly used my VP on numerous occasions this last couple of weeks for my up and coming cruise on QV and had no problems logging in.

Mine is working perfectly - just logged in to all my booked cruises.

I have regularly used my VP on numerous occasions this last couple of weeks for my up and coming cruise on QV and had no problems logging in.

Mine is working perfectly - just logged in to all my booked cruises.

Hmmmm..... Is there a Cunard email address that I can write to? I'd like to get this fixed.

Mine only works if I log on twice!

I had difficulty - until someone suggested ''''Google Chrome'''' (not internet explorer) and now works every time, first time. I don't know the how - just the fact that it does!

I had difficulty - until someone suggested ''''Google Chrome'''' (not internet explorer) and now works every time' date=' first time. I don't know the how - just the fact that it does![/quote']

 

I was thinking it might be my browser. I tried firefox, chrome and IE. So far nothing is working. This is such a bummer. Is there someone at Cunard I can contact?

Mine only works if I log on twice!

Ditto.

I am using Microsoft Edge on Windows 10.

Good Morning,

I understand that the Cunard website is unreliable (technology wise). For the past 2 weeks I have been unable to log in to my Voyage Personaliser. It keeps saying the personal details I supplied on the login page are incorrect (they are correct). Is there a way around this? Should I contact Cunard? Or will it work itself out eventually?

Thanks!

Sierra

Sierra,

Were you able to log in to voyage personaliser for this particular booking prior to two weeks ago? Or has voyage personaliser never worked for this particular booking?

If it's the latter situation, then there is a distinct possibility that your name or birth date is incorrect on the actual booking with Cunard. In that case, a phone call to Cunard customer service would probably be in order. If you booked through a travel agent instead of directly with Cunard, they may refer you to your travel agent to get any such discrepancies resolved.

But in any event, Cunard customer service ought to be able to confirm if there is a problem with your booking that is preventing you from logging in to voyage personaliser.

Regards,

John.

If there is a second person travelling on the same booking, you might try entering their details instead. I was able to get on the booking with my wife's details when there was a problem with mine, using the same booking reference.

Are you using safari on a mac? swap to firefox

I can never access via safari

Are you using safari on a mac? swap to firefox

 

I can never access via safari

Have just checked my VP on my Mac using Safari and all fine, well tonight anyway!!!

Thanks everyone. I'm in! It's a little strange.... A week ago I was able to get in using the booking reference I got in an email from Cunard. Then it stopped working. Today my TA said I was using the wrong reference number and gave me a new one. That new one works.

Good Morning,

I understand that the Cunard website is unreliable (technology wise). For the past 2 weeks I have been unable to log in to my Voyage Personaliser. It keeps saying the personal details I supplied on the login page are incorrect (they are correct). Is there a way around this? Should I contact Cunard? Or will it work itself out eventually?

Thanks!

Sierra

We've had the same problem with our booking for the last two weeks. Several calls with TA and Cunard have not solved the issue. Will try some different search engines as others have suggested.

I also can't get into VP using either of the names on the reservation. I know it is all correct as I have checked before.

Sent from my iPhone using Forums mobile app

I've had problems in the past, but I was able to login today without any difficulty.

I wrote a long reply following our Baltic cruise on the Sapphire Princess, I submitted it but what has happened to it???:')

I wrote a long reply following our Baltic cruise on the Sapphire Princess, I submitted it but what has happened to it???:')

This is the Cunard board, if you have submitted a review, they are all checked before they are posted. You should receive an email once your review is published.