Jewel 2 bedroom suite connected to minisuite questions

I originally booked on The Jewel 5 day pacific coastal April 30th sailing, 2 months ago. It was a last min. anniversary cruise. We booked a minisuite guarantee as there were no more non Have 2 person suites left. We hoped we could upgrade later.

My MIL was going to watch our 6 year old twins as a gift, but unfortunately my DH step father fell very ill. He almost died of a diabetic coma. He is in recovery, but needs round the clock care. So she had to cancel her babysitting obligation.

We scattered to try and add our twins to our Minisuite. Unfortunately the floor we were on was locked because of a fire code. And the ship was sold out! We thought we would have to cancel BUT alas , a inside suddenly became available. We asked about booking all four of us in a suite, but was told the suites were being held by the upgrade department and they would not release them till 3 weeks before the cruise. We booked the inside and split the party - Father and Son in a inside and Mother and Daughter in a minisuite, on two different floors . We hoped that a suite would become available through upsell and that we could ALL upgrade to a suite. If not, we would deal with 2 separate rooms on two separate floors.

We found out last week that a 2 bedroom was available BUT that they would not let both rooms upgrade -- only one. My cruise consultant contacted everyone he could to make it happen-- but no go. I was told that sometimes they will upgrade two rooms on larger ships, but that our cruise is not as popular and that selling two rooms 13 days before the sailing would be hard. Therefore they only will agree to upsell one room. We stated that we were willing to pay more to upgrade both cabins. The answer was still no.

I was concerned that one party would have a totally different vacation than the other so we did not upgrade.

We called today hoping they would make an exception. We found out that the 2 bedroom suite that was still available for upsell was connected to our minisuite. The upsell department was able to override the rules and upgrade our inside to a 2 bedroom suite. We accepted the upgrade because at least we were on the same floor , in connecting rooms.

The question is about the benefits.

We were told by our cruise consultant that all benefits would be the same for the whole party except the dining. We would be charged 30 pp to dine in Monderno/Cagneys for breakfast or Lunch. The minisuite could embark/disembark with the suite guest. We could all order room service etc.

My cruise consultant is going to try and switch the kids into the mini and my Hubby and I into the suite so that we can receive the loyalty points. He is concerned it may be too late to do that though. If he is able to pull it off, this indeed would help with the breakfast /lunch benefit. My DH and I could enjoy the benefit while the kids are in the kids club. Plus the adults would receive the double cruise point which may bump us up to the next level. That would be great because we are booked on the Bliss for Oct 2018.

I called the onshore concerige today and was told that those in the mini would be able to eat with those in the suite for free because we are immediate family in a connecting room. If the connecting room were not immediate family, we would not be able to join the suite for meals in Moderno/Cagneys. I asked the concierge to contact the Butler and give him/her a heads up. She said there was no need for the heads up. She reinstated that the minisuite would have same benefits as suite because we are immediate family. She said this would not be true if we were cousins or in a whole different, non connecting cabin. Is this true?

We have sailed in the Haven before, last year on the Breakaway. We are now sailing in non Haven suite in 9 days. This is our first suite on a non Breakaway class ship.

Here are my questions

1. Do you think there will be issues when the butler discovers he is serving 4 rather than 2?

2. Who would I talk to in order to clarify the dining questions?

3. I was going to ask at ck in if they could put us all in one room. Shoreside Concierge said I could try, but that they are not sure if they would do that. Who would I ask to combine rooms? Should I ask on shore at check in or on the ship?

4. Has anyone else experienced service with a suite and minisuite combined with immediate family. What was your experience?

From all that I think you're saying you now have two people in the SC and two in the adjoining mini, one parent and one child each. I hope you got a good deal on the upsell. Perhaps you can find a couple who would want to join you in the mini. As long as one adult is in there you can move one of the original names, the parent, off of the mini without it being a cancellation.

While it would have been best getting them to move everyone into the SC at the upsell, by trying to do so last minute won't really make a difference as you will not get any money back. I think you are fine whichever way the adults are allocated, this happens often with parents in smaller suites and kids in adjoining balconies or nearby insides, but they have to book one adult in each cabin. Being a non-Haven situation the ship concierge, Bruno I think, should have no problem extending all the suite benefits to all in your family. Your butler should also be fine, but might only bring snacks to the suite. I have heard they will sometimes do special things for the kids room, it probably depends on how busy they are and how they read you tipping wise. Latitudes points for the adult in the mini may be difficult to rectify.

If you place another couple in the mini it is unlikely they will be offered any suite benefits.

From all that I think you're saying you now have two people in the SC and two in the adjoining mini, one parent and one child each. I hope you got a good deal on the upsell. Perhaps you can find a couple who would want to join you in the mini. As long as one adult is in there you can move one of the original names, the parent, off of the mini without it being a cancellation.

 

While it would have been best getting them to move everyone into the SC at the upsell, by trying to do so last minute won't really make a difference as you will not get any money back. I think you are fine whichever way the adults are allocated, this happens often with parents in smaller suites and kids in adjoining balconies or nearby insides, but they have to book one adult in each cabin. Being a non-Haven situation the ship concierge, Bruno I think, should have no problem extending all the suite benefits to all in your family. Your butler should also be fine, but might only bring snacks to the suite. I have heard they will sometimes do special things for the kids room, it probably depends on how busy they are and how they read you tipping wise. Latitudes points for the adult in the mini may be difficult to rectify.

 

If you place another couple in the mini it is unlikely they will be offered any suite benefits.

Thank You! Since we had to 'take anything' just to get our kids on last min, we have just conceded that this trip will be more on the expensive side. What can you do ... life happens~! I was hoping that they could switch both adults into suite and keeps both kids in mini suite. This would allow both adults to gain loyalty points and gain access to suite benefits while kids are enjoying kids club. Do you think NCL would do this? I was afraid the Butler would think we are trying to Scam the system by asking for benefits from a non suite room. Is Bruno down to earth? I got a 'ok' deal. Would have been a better deal if they allowed us all to move into the suite. All adults we know who like to cruise are unable to cruise with us on such a short notice. So for now, we have a huge amount of space for 4 people. Do you know id they truly will allow the whole family to eat together for breakfast and Lunch in Moderno?

Do you know id they truly will allow the whole family to eat together for breakfast and Lunch in Moderno?

It really doesn't matter what the butler thinks. If you ask for enough snacks or dining in suite for four people he should accommodate without question. Bruno will be astounded that you purchased so much space for your four people, but I guess they see stranger things. You will possibly meet him at check in or at Moderno for the first lunch. I think there is very little chance anyone will give you grief for suite check in or priority embarkation. My advice is to just explain to him your situation and question nicely what will happen to the people officially booked in the mini and if it would be okay to eat breakfast and lunch together in Moderno and use other suite priority benefits. I'd give you a 95%+ chance he will gladly take care of all your family.

I agree! We don't need that much space. I did everything I could to get us all moved to the suite. I just hope we are not turned away when boarding at modern for lunch. I was hoping to get a firm ok beforehand.

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I am a suite cruiser and I am all about rules but reading your post I believe you really tried to follow the rules and you have already gone through a lot.

Please get anything important (promised) in writing. Telephone conversations are hard to validate on board. Get emails, print and pack them!!!

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I was hoping to get a firm ok beforehand.

Nobody pre-cruise will be able to give you a definite yes as to everyone receiving suite benefits, that will be the concierge's decision. As far as getting the extra latitude point for both adults I would advise you start working on that pre-cruise. I know a few people on CC have been through that situation, you might get some posts from some of those people as to how it was handled. I think you may have to go through a supervisor or two, but believe it will eventually be accepted by NCL. I mean if you wanted for basically no extra cost you could cancel the mini and move everyone into the SC and all four would get the extra point. It's not like your asking for anything extravagant - just two people receive the suite point.

Nobody pre-cruise will be able to give you a definite yes as to everyone receiving suite benefits, that will be the concierge's decision. As far as getting the extra latitude point for both adults I would advise you start working on that pre-cruise. I know a few people on CC have been through that situation, you might get some posts from some of those people as to how it was handled. I think you may have to go through a supervisor or two, but believe it will eventually be accepted by NCL. I mean if you wanted for basically no extra cost you could cancel the mini and move everyone into the SC and all four would get the extra point. It's not like your asking for anything extravagant - just two people receive the suite point.

Thank you. So I should call the Shoreside concierge and as to speak with a supervisor?

Thank you. So I should call the Shoreside concierge and as to speak with a supervisor?

No, unfortunately you need to deal through the regular NCL number, your PCC or the latitudes department. Pre-concierge cannot help you with the latitudes point problem. I have seen the Latitudes number posted, you may search and find it or just call the general sales number and ask to be connected to the latitudes dept. Your PCC may eventually get it handled also. As you probably have figured out customer service is not always NCL's strong point, but if you are friendly & patient you usually can end up with a positive result.

No, unfortunately you need to deal through the regular NCL number, your PCC or the latitudes department. Pre-concierge cannot help you with the latitudes point problem. I have seen the Latitudes number posted, you may search and find it or just call the general sales number and ask to be connected to the latitudes dept. Your PCC may eventually get it handled also. As you probably have figured out customer service is not always NCL's strong point, but if you are friendly & patient you usually can end up with a positive result.

Great advice! My PCC will call me tommrow . I'll discuss it with him then

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Nobody pre-cruise will be able to give you a definite yes as to everyone receiving suite benefits, that will be the concierge's decision. As far as getting the extra latitude point for both adults I would advise you start working on that pre-cruise. I know a few people on CC have been through that situation, you might get some posts from some of those people as to how it was handled. I think you may have to go through a supervisor or two, but believe it will eventually be accepted by NCL. I mean if you wanted for basically no extra cost you could cancel the mini and move everyone into the SC and all four would get the extra point. It's not like your asking for anything extravagant - just two people receive the suite point.

This is absolutely not true. There are higher ups at Corporate that can but you had better get it documented in writing. When I was cancelled twice on Jade and switched to Epic it was all initiated by NCL to accomodate us and even though it would have worked we opted to pony up a lot more cash to the Owners Suite. I am sure it does not happen often but it can.

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This is absolutely not true.

Sure, OP could go get it in writing from Andy Stuart or better yet FDR himself. It's not going to happen before OP cruises, if ever. Anyone want to try it like "million dollar baby"? Go for it.

astuart@ncl.com

Sure, OP could go get it in writing from Andy Stuart or better yet FDR himself. It's not going to happen before OP cruises, if ever. Anyone want to try it like "million dollar baby"? Go for it.

 

 

 

 

 

astuart@ncl.com

It does not happen for everybody.

It does not happen every day.

It does happen.

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It does happen.

You know I love your posts, thanks for correcting my error.

I'm pretty sure that I read that upsells to suites are not eligible for the extra point, so it could be a moot point anyway.

That is a heck of a lot of room for 4 people. You sure you don't want to try to put that extra cabin up on craigslist or ebay or even here if that's allowed?

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From the NCL latitudes FAQ:

You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Rewards Insider Offer.

*For full fare Suites booked at the time the reservation was originally made. Does not include mini-suites. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven, you will not receive Suite points. Rewards points are not applied for Cruisetour nights or hotel stay nights. Guests sailing with Friends & Family rates and/or Casino cruises will earn points.

IMPORTANT UPDATE:*Effective February 1, 2016, we can only credit your Latitudes account with missing points for cruises taken within the last 12 months.

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From the NCL latitudes FAQ:

 

You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Rewards Insider Offer.

 

*For full fare Suites booked at the time the reservation was originally made. Does not include mini-suites. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven, you will not receive Suite points. Rewards points are not applied for Cruisetour nights or hotel stay nights. Guests sailing with Friends & Family rates and/or Casino cruises will earn points.

 

IMPORTANT UPDATE:*Effective February 1, 2016, we can only credit your Latitudes account with missing points for cruises taken within the last 12 months.

 

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Wow. Thank you.

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I'm pretty sure that I read that upsells to suites are not eligible for the extra point, so it could be a moot point anyway.

 

That is a heck of a lot of room for 4 people. You sure you don't want to try to put that extra cabin up on craigslist or ebay or even here if that's allowed?

 

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I wrote a supervisor and was hoping they would allow us to move into one cabin. I have not heard back . Hmm resale. Wonder if that's allowed

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I'm pretty sure that I read that upsells to suites are not eligible for the extra point

That is definitely true. I assumed Moycoy is on the Jewel, I thought it has gone to the Upgrade Advantage bidding system? If they did an old type upsell through the upsell department and not an upgrade through their PCC then they are not eligible for the suite Latitudes point. From the first post it sounds like they are doing this through their PCC.

Regarding "resale", at least one of the two original names has to remain on the mini's booking. As I stated earlier you can add people, lifeboat space permitting, but have to keep at least one adult in the mini and then you can move your spouse into the suite. The one child will have to officially stay booked in the mini, but NCL doesn't care who sleeps where.

:d:d:d

I just went and looked at the roll calls and Jewel is still on the old upsell system. Moycoy, I re-read your post and had missed your mention of upsell department and fixated on where you mentioned you were talking to your cruise consultant. No suite Latitude points.

That is definitely true. I assumed Moycoy is on the Jewel, I thought it has gone to the Upgrade Advantage bidding system? If they did an old type upsell through the upsell department and not an upgrade through their PCC then they are not eligible for the suite Latitudes point. From the first post it sounds like they are doing this through their PCC.

 

 

Regarding "resale", at least one of the two original names has to remain on the mini's booking. As I stated earlier you can add people, lifeboat space permitting, but have to keep at least one adult in the mini and then you can move your spouse into the suite. The one child will have to officially stay booked in the mini, but NCL doesn't care who sleeps where.

Thank you!

We are on the Jewel and we accepted a upsell from the upsell department. Jewel had not switched over to new bidding system yet. As of now, we have my Husband and 6 year old,son in the suite I and my 6 year old Daughter in the connected minisuite. We would like them switch me and my son so I could have suite benefits with my Husband. It sounds like that might be a problem because my kids are so young. Waiting to hear back from PCC on this matter. I wonder if they can make the switch on the ship

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Glad you are going to make the cruise! We will be on this trip with you and have been facing some issues with dear MIL. Three ER visits within the last 3 weeks and one hospitalization. We are grateful that the other family members will be returning home this week to take care of Mom so we can get some much needed R&R. I hope that there is a last minute booking that will allow you to be in one cabin. The 2 bedroom suite is awesome, we had this cabin on the Jade and our luggage got to use the second bedroom. We got a GREAT deal on an upgrade. The bathtub overlooking the ocean is the BEST. Just make sure you are not in the tub while in port...this is when they wash the windows...including the bathtub window. I heard them and looked and saw them and got out FAST! LOL. I can only imagine the things the window washers have seen.

Thank you!

 

We are on the Jewel and we accepted a upsell from the upsell department. Jewel had not switched over to new bidding system yet. As of now, we have my Husband and 6 year old,son in the suite I and my 6 year old Daughter in the connected minisuite. We would like them switch me and my son so I could have suite benefits with my Husband. It sounds like that might be a problem because my kids are so young. Waiting to hear back from PCC on this matter. I wonder if they can make the switch on the ship

 

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Thank you!

 

We are on the Jewel and we accepted a upsell from the upsell department. Jewel had not switched over to new bidding system yet. As of now, we have my Husband and 6 year old,son in the suite I and my 6 year old Daughter in the connected minisuite. We would like them switch me and my son so I could have suite benefits with my Husband. It sounds like that might be a problem because my kids are so young. Waiting to hear back from PCC on this matter. I wonder if they can make the switch on the ship

 

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I'm booked in one cabin with 3 of our kids, DH is booked in a connecting cabin with 2 of our kids, ages 14, 14, 16, 19, 20, and they won't book us in the same cabin (wanted to get the UBP for us and internet for the other, 3/4 sale free is the other promo we chose for north cabins). I talked to 3 people, all said no.

We would like them switch me and my son so I could have suite benefits with my Husband. It sounds like that might be a problem because my kids are so young. Waiting to hear back from PCC on this matter. I wonder if they can make the switch on the ship

Upselling doesn't affect getting suite benefits, just no extra Latitude points nor the extra free at sea promos. NCL has become very strict in the last year or so regarding minors in separate, even adjoining, cabins. They have not been known to waiver on this recently. The concierge on the ships have dealt with this situation numerous times now. I have no doubt that Bruno will handle the situation to your satisfaction, even how you are currently booked. Just ask and Bruno will get you a card that opens the SC door. He will probably also mark your and your daughter's non-suite cards in their system as a VIP, specifically asking for this may be a little forward/presumptuous. As I said earlier you will meet him at check-in or at Moderno the first morning, just explain your situation that NCL booking rules forced one adult into each cabin and all should go well.