Underground Tickets bought, now what??

I was up at 2 am last Monday booking my tickets for the Colloseum tour in August. I did receive a confirmation email that they received my payment, but nothing else. I have been watching my email/spam, but I haven't received any information from the actual website, voucher, directions, nothing! Is the payment information the only thing you get?? I have followed up via email asking about a confirmation and have heard nothing. HELP! What concerns me is this statement in the email: "We remind you that the final acceptance of its disposition remains at WWW.COOPCULTURE.IT's discretion which may refuse your authorized request.

It is understood that in case of refusal nothing will be charged to you."

Gentile cliente,

grazie per aver utilizzato il sistema di pagamento via internet di UniCredit.

Il suo ordine di pagamento:

impartito in data17.07.2017alle ore09:16con ordine numeroE:xxxxxxxxxxxxxper l'importo diEUR 26,00a favore di WWW.COOPCULTURE.ITrisultaAUTORIZZATOL'accettazione del Suo ordine da parte di WWW.COOPCULTURE.IT è confermata definitivamente

dal suo estratto conto carta di credito. Le ricordiamo che l'accettazione definitiva della sua disposizione

resta a discrezione di WWW.COOPCULTURE.IT che potrebbe rifiutare la Sua richiesta da noi autorizzata.

Resta inteso che in caso di rifiuto nulla le verrà addebitato.

Per qualsiasi richiesta di informazioni riguardanti l'ordine, contattate l'esercente:WWW.COOPCULTURE.IT

Cordiali Saluti

UniCredit

Translated in English:

Dear customer,

Thank you for using UniCredit's internet payment system.

Your payment order:

Given on 17.07.2017

At 09:16

With order number E: xxxxxxxxxxxxxxx

For the amount of EUR 26,00

In favor of WWW.COOPCULTURE.IT

Is AUTHORIZED

The acceptance of your order by WWW.COOPCULTURE.IT is confirmed definitively

From his credit card statement. We remind you that the final acceptance of its disposition

Remains at WWW.COOPCULTURE.IT's discretion which may refuse your authorized request.

It is understood that in case of refusal nothing will be charged to you.

For any inquiries regarding your order, please contact the seller:

WWW.COOPCULTURE.IT

Yours sincerely

UniCredit

When we purchased via that website a couple years ago, it took a day or two for the e-mails with attachments bearing the actual ticket vouchers to show up. I remember this well because I called my credit card company immediately after, concerned that something had gone wrong. At any rate, the tix showed up within a day or two, and many on our roll call had encountered the same thing. [emoji106][emoji4]

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