What recourse do I have?

I appreciate OP's giving me a lovely couple of hours entertainment. It is a real stress reliever to read someone's rant and know it won't affect you in any way.

I was on the worst cruise ever several years ago, but I didn't complain about it. It has become my go to story when I want to make people laugh.

We also lost luggage we when from lax to London to Athens. We arrived in Athens at midnight so I had booked the airport hotel. We did not get our luggage that night but we always have a carryon with extra clothes. We were told to check in the morning and the airline would look for the two bags. The next morning the airline found them London and put the on the next flight into Athens. But they arrive after the ship sailed. We gave them ports we would be stopping. This flight was NOT booked with Princess.

When we boarded we went to passenger service and told them about are lost luggage. They were very nice and offer laundry services which we did not need for a couple of days. The first port did not have a airport so we knew we would not get the bags for a double of days. Princess call the Arline every day to check were our bags were and then call us to inform us. The second port was tender and I watch the first tender come to the ship and could see our bags on the tender. My DH went down to the tender station and got our luggage. We were very surprise Princess was so helpful since we had booked our own flights.

When we fly internationally we put an extra luggage tag on suitcases.

It is bright yellow. In several languages it states if luggage is lost read

itinerary enclosed. And enclosed in the luggage tag is our full itinerary with dates. If we are in pre cruise hotel, it is listed (with address and phone number). The cruise ship(cabin number) and all ports with dates are listed.

We have been very lucky that never lost suitcase on international travel

but that extra tag would make it easier for airlines to track us.

We use the clear reusable luggage tags from Favors by Serendipity & they provide a JPG file for misplaced luggage in the same format as the Princess luggage tags. It lacks the multiple languages but uses bold red letters & border that it's an itinerary & to open if luggage is misplaced. On the reverse side we add our itinerary & like you thankfully it's never been necessary for an airline to use it. :)

We also place copies of our itinerary inside our luggage & in an outside pouch and hope they'd find one of the 3 itineraries we place on our luggage to catch up with us when away from home. ;)

When we fly internationally we put an extra luggage tag on suitcases.

It is bright yellow. In several languages it states if luggage is lost read

itinerary enclosed. And enclosed in the luggage tag is our full itinerary with dates. If we are in pre cruise hotel, it is listed (with address and phone number). The cruise ship(cabin number) and all ports with dates are listed.

We have been very lucky that never lost suitcase on international travel

but that extra tag would make it easier for airlines to track us.

I absolutely love your idea for the extra luggage tags and instructions inside the bags...I never would have thought of it. I also don't think I'll limit it to international flights.

Thanks!

When I see that, I might get involved. If I know absolutely nothing about the incident, I will stay out, but if I overhear anything at all and can tell the screaming is uncalled for, I throw the "none of my business" thing to the wind--especially if the crew member is petite. Only need to give her 5 minutes so she can get backup.

I'm sure the dainty damsel in distress would be eyelash-batting grateful for the heroic deed. Or maybe she could take care of herself, trained as a professional and all.

We have had trolls here before and sorry, but I do not believe the original poster. Much of what they said does not make sense, especially the deaf part. They are blaming Princess for lost luggage, yet Princess has absolutely nothing to do with luggage lost by an airline. Too many inconsistency with the OP to believe this. Of course they never came back and his avatar alone is suspicious.

I see no avatar. Was one removed?

I see no avatar. Was one removed?

Screen name perhaps?

Screen name perhaps?

That's probably right. Just misspoke.

I keep wondering why someone joined in 2012 with a screen name of unhappytoo never posted anything until now about what he was originally unhappy about? Must have always been having a bad life.

One post wonder!!

A quick scan of the six pages of this thread would reveal a consensus that this member likely made some posts when opening their account with such a lovely moniker three years ago; of course the posts would have been deleted if meant to start a thread such as this one.

Sadly this is a case of someone who believes if they cry "ADA" then the business or company they are dealing with should cower in fear to the perceived threat of government sanctions and/or lawsuit. All they accomplish is fostering derision on the entire handicapped community, most of whom not only prefer no special treatment but avoid or refuse the "accommodations" that this person expects on demand without regard to reasonableness.

I keep wondering why someone joined in 2012 with a screen name of unhappytoo never posted anything until now about what he was originally unhappy about? Must have always been having a bad life.

I can't seem to find it, but as I recall, on CC if you change your name your posting count resets.

I can't seem to find it, but as I recall, on CC if you change your name your posting count resets.

It's also possible to have more than one screen name and get away with it.

Enough said. Time for my 2 cents about customer service (aka/purser's desk). I would like to add that they have always been "above and beyond" nice to me...even when I did have a problem.

Yes, they do screen passenger complaints before escalating it to a higher being (who, what, where, why). But have always managed to make an appointment with a more senior staff. Problems have always been resolved to my satisfaction.

One very interesting example. I wanted to see the Customer Relations Manager (not General Hotel Staff) regarding an upcoming cruise in a Window Suite on this same ship. I went through the normal protocol...why, what, where, when...before I received a call from the manager. I made an appointment. When I went to the front desk to let know I was here for my appointment, I was warmly greeted (what did this passenger want to complain about this time...).

I was escorted to the office next to the customer service counter. The manager was waiting for me. A "scribe" stayed in the office with us (to my big surprise). I don't think it was because I was female and manager was male. I started the conversation off by letting him know that I really thought he did a grand job at the crew talent show. What a lovely voice (sang an Italian Andre Bocelli song). Then I told him I would be back in the same Window Suite in a couple of months and wanted to make a couple of requests. He said he would make note of this, but he would not be on the ship to follow through.

Sure enough, he wasn't there, and my requests were not filled. I contacted customer service desk again...went through the same channels. Spoke to the manager on duty...and she apologized and personally walked my requests to my cabin.

I doubt that being Elite or a Suite passenger had anything to do with the way I was treated. This is just one instance of customer satisfaction. Of course, my requests were not demanding or life threatening. I have found that being nice works much better than ranting and raving.

It's also possible to have more than one screen name and get away with it.

I'm thinking the one poster on here who supports them so much might be either them or knows them.

The Op has been ridiculed in this thread. No wonder they never came back. I don't know how all of you can make the assumptions that you do. We were not there. Nothing says that when they first contacted Passenger Services they began to argue as the first words out of their mouths. Instead I get the impression that they may not have liked how things were handled or not handled and therefore they began to get upset.

I also think that unless you are a professional writer or have a way with words then if you write something bad (which this was because they never really mentioned too much good except for one person who they thought tried to help) you are going to get flamed so badly you will never come back here. Another word for this is bullying.

I believe the Op. They had reason to be upset. I also believe it is possible that they may have contributed to the problem. I also know that personnel on one ship may bend over backwards to help while on another … not so much so it makes no difference when someone says they experienced the exact opposite. I'm sure they did. Different people handling it. Happens all the time in business. I LOVE xyz company. My sister (who lives in another state) hates xyz company. It is all because we are dealing with different people.

My belief is that this thread has run its course and will probably be deleted.

And you are their one and only cheerleader and the only one who believes they are innocent of any bad behavior. Did you read how many times he told people what to do and did it rudely. Those were the OPs words, not ours.

Princess did NOT lose their luggage. Virgin Atlantic did. Everyone that has had lost luggage has stated it was handled at the airport - not the ship. Everyone that has had lost luggage has stated that they gave their itinerary to the airport personnel and did NOT need to call them every day for an update or to tell them where the ship would be.

The guy complained about tea bags. He wrote one whole paragraph complaining about tea bags. And then brought it up again. If you don't think that is petty, well then ..... It wasn't even that there wasn't tea, it just wasn't his wife's preferred brand. Seriously, if that is the worst thing that happens to you in life then you should be a pretty happy go lucky person not an arrogant man that yells and intimidates workers knowing that they are not allowed to respond in kind.

I think it takes a pretty small person to do this. Obviously you think it is quite okay for him to tell crew members not only how to do their job but when it must be completed. He complained that a crew member was busy in a meeting or helping other cruisers when he wanted to talk to her. Seriously, he complained because she had the nerve to do her job! Did you actually read what this guy wrote. You don't have to use fancy words or read between the lines. He spelt his rudeness and arrogance out in detail.

There certainly is a lot of activity on this thread but the OP hasn't returned - still showing a total of 1 post on the boards.

My thought is that the cruise in question was back in 2012 when the poster first joined. Thread ended up like this and was deleted. Poster uses other names on these boards and got bored yesterday and used this old story (and name) to amuse themselves to see the responses this year ..........

 

I also think that unless you are a professional writer or have a way with words then if you write something bad (which this was because they never really mentioned too much good except for one person who they thought tried to help) you are going to get flamed so badly you will never come back here. Another word for this is bullying.

 

There's another word for it, too, and that word has been mentioned several times. :D

I think we have all been taken in by the OP. How is it possible so many things went wrong for them? In over 30 Princess cruises, maybe we had two incidents of toilets not flushing. We are loyal to Princess because we have had wonderful cruises. The Princess staff are hard working and make us feel welcome. How lucky are we to never have a cruise we didn't love?

Time to put this NEGATIVE thread to bed.

I keep wondering why someone joined in 2012 with a screen name of unhappytoo never posted anything until now about what he was originally unhappy about? Must have always been having a bad life.

or psychic :p

I seriously doubt that anyone from Princess will actually plow through your 20+ (I stopped counting there) paragraph complaint. You might try serious editing and shortening of your post before you send it out.

Seems like you have some legitimate beefs but your overly long post is destroying any chance of anyone doing anything abou tit.

DON

Seems like you have some legitimate beefs but your overly long post is destroying any chance of anyone doing anything abou tit.

 

DON

Now, now... no need to bring sex into it :D :eek:

The Op has been ridiculed in this thread. No wonder they never came back. I don't know how all of you can make the assumptions that you do. We were not there. Nothing says that when they first contacted Passenger Services they began to argue as the first words out of their mouths. Instead I get the impression that they may not have liked how things were handled or not handled and therefore they began to get upset.

 

I also think that unless you are a professional writer or have a way with words then if you write something bad (which this was because they never really mentioned too much good except for one person who they thought tried to help) you are going to get flamed so badly you will never come back here. Another word for this is bullying.

 

I believe the Op. They had reason to be upset. I also believe it is possible that they may have contributed to the problem. I also know that personnel on one ship may bend over backwards to help while on another … not so much so it makes no difference when someone says they experienced the exact opposite. I'm sure they did. Different people handling it. Happens all the time in business. I LOVE xyz company. My sister (who lives in another state) hates xyz company. It is all because we are dealing with different people.

 

My belief is that this thread has run its course and will probably be deleted.

You are overlooking the single most obvious nugget the proves that this is a phony post. The OP states that he had to pay $57 to have a taxi drive his luggage to him. Under no circumstances, EVER, would Virgin Atlantic require a passenger to pay money to have luggage lost by the airline delivered to its owner. Richard Branson would climb into a balloon and deliver the luggage personally before requiring a passenger to pay to have lost luggage catch up to the passenger. When airlines mishandle luggage, they work to make things right. They do not charge passengers out of pocket money to recover their belongings. No way is that part of the story true.

I agree that the original complaint was over the top but I'm upset at how little understanding or sympathy the OP is getting as someone with a severe disability - deafness. I have a severe hearing loss and if I'd been expected to use the front desk phone (it's very noisy there) to try and track down my luggage I would have broken down into tears because it's just not possible. The OP reacted by getting angry which I totally understand as the front desk staff were asking him to do the impossible.

It's 20 years since our first cruise and the improvement in access for passengers with hearing loss is so small it's almost invisible. I love being on a ship so I've learned to enjoy what I can and no longer fret over all the entertainment and activities that are out of reach. It's time that deaf or hard of hearing passengers complained. Then maybe we'd get some of the access which is available to passengers with mobility issues.

So please stop telling the OP how he should cope with his hearing loss. Unless you have a serious hearing loss yourself, you don't know what you're talking about.