Damage to suitcase following recent cruise

Hello,

I wonder if anyone can help me. At the end of my Thomson Cruise back in March I disembarked the ship to find that the wheel of my suitcase had been detached during its movement from the ship to the dockside.

The two cruise ship staff I spoke to were very helpful and completed a claim form for me and advised that I needed to contact Thomson After Travel Services on my return to the UK.

In response to my initial email I was given details of how to contact Damaged Luggage (a third party company that deals with claims on behalf of a number of airlines in respect of luggage that has been damaged in transit) however this was where the problems started, they ONLY deal with damage that occurred during a flight and my suitcase was damaged whilst at the cruise port.

Thomson have been less than helpful in assisting me and the latest email from them simply states that I needed to complete relevant claim paperwork at the airport. At no point did any of the crew I spoke to inform me I needed to do this and why would I think this necessary when the damage occurred during the unloading of my suitcase from the cruise ship?

Has anyone else had a similar experience and if so can you give me any tips to resolve it? All I want is a replacement suitcase the same as the one that was damaged.

Many thanks is advance for your assistance

Wouldn't this be covered by your travel insurance?

As it is damage by a 'third party' I assumed not but guess no harm in giving them a call - thanks

Should be covered by a 3rd party travel insurance.

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Don't you mean public liability?

We took our case which was damaged on the ship back to the shop we bought it from and they just gave us a replacement. It's worth a try. Admittedly it was the first cruise we had used it on and we had the receipt.

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Happened to us too, suitcase wheel got damaged. I removed it and fixed it. Cheaper and easier than fighting Thomson who are always less than helpful.

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My suitcase was damaged between ship and dockside. I told the Thomson Rep on duty and took photos as evidence. The damage was to the integrated lock. When I got home I phoned Thomson and was told to buy a similar replacement case or they would reimburse me £50. I bought another case and sent the receipt to the address I was given and received a cheque to the full amount within about 4 weeks.

Wouldn't this be covered by your travel insurance?

Would the policy excess make it worth lodging a claim ?

My suitcase was damaged between ship and dockside. I told the Thomson Rep on duty and took photos as evidence. The damage was to the integrated lock. When I got home I phoned Thomson and was told to buy a similar replacement case or they would reimburse me £50. I bought another case and sent the receipt to the address I was given and received a cheque to the full amount within about 4 weeks.

Hi Jakanne

Thanks for your reply I wonder if you recall what number you called for Thomson only I have called After Travel and they have been no help at all! Thanks S&S

A quick update, on my damaged suitcase. After emailing the UK head of operations I am now to receive a cheque to cover the cost of a new suitcase so on the one hand I am very happy with the outcome but frustrated it took my emailing the 'top brass' in order to get a satisfactory result! My tip for anyone in a similar position is if After Travel don't help - go straight to the top! Thanks for everyone for their helpful tips along the way