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jaja
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Is someone able to list the CURRENT head officers on board the ships for those of us who are new to NCL and others? Then if they move we can see where they've been.

Captain, Hotel Director, Cruise Director, Màitre'd, Concierge, and any other notable people.

I know it's not an easy task, so if someone is able to do it, it is much appreciated!

Thank you!!!

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Is someone able to list the CURRENT head officers on board the ships for those of us who are new to NCL and others? Then if they move we can see where they've been.

Captain, Hotel Director, Cruise Director, Màitre'd, Concierge, and any other notable people.

I know it's not an easy task, so if someone is able to do it, it is much appreciated!

Thank you!!!

 

All latest info is on the 2014 thread with similar name to this..

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Jade staff on our sailing in December 2014, as per the little card they left us:

 

Captain: Mikael Hilden

Hotel Director: Jovo Sekulovic

Food & Beverage Director: Joao Isidoro Gigante

Executive Housekeeper: Cesar Benedit Connor

Cruise Director: Pedro Serra

Guest Services Manager: Irma Reyes

Executive Chef: Matthew Cole

Restaurant Manager: Furtoso Gonsalves

Beverage Manager: Basilio Valdez

Group Service Coordinator/Access Officer: Cholette Hayag

Concierge: Bruno Dentone

Future Cruise Consultant: Fernando

Edited by callmehalia
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All latest info is on the 2014 thread with similar name to this..

 

Yeah, but that thread is 50 pages! :eek: In order to get your ship's information, you have to first find it, then read through any possible changes. That is so time consuming on such a long thread.

 

I was hoping we could start the year with a new list, where changes could be added. Maybe it's too much for a single person to post. Perhaps people who recently cruised could share their ship's personel, like Callmehalia above. (Thank you!)

 

It's not for me, so much, because my ship's personel hasn't been announced yet. But I guess ours will be coming from these other ships.

 

Either way, thanks for any information anyone provides!

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I've put together a listing for all the ships (as much as I could tell anyway).

 

I'll let someone else take it from here:

 

Breakaway

 

Captain: Hakan Svedung

Hotel Director: Djamel Benatmane

Asst. HD: Grant Jefferies

Concierge: Anoop, then Adrian (1/17)

Cruise Director: JC Sanchez

Food & Beverage Mgr: Shailendra Sawant

 

Dawn

 

Captain: Martin

HD: Alain Magnier

CD: David Klooster (Dingo Dave) (one star)

Executive Housekeeper: Carmencita Reid

Exec Chef: Paulo Vaz

Rest Mgr: Mihaela Mocan

Beverage Mgr: Norman Anderson

GS Coordinator: Anne Barbazza (she rates 5 stars)

Concierge: Karabi

 

Epic

 

Captain: Frank Juliussen

Hotel Director: Richard Janicki

Asst. Hotel director: Mustafa Gulbahar

F&B Director: Ludwig Lozano Garcia

Asst. Concierge: Kadek (Special K) 1/8

Exec Housekeeper: Christopher Nicolas

Cruise Director: Armen Pretrossian

Guest Services Manager: Yuviene Villaluz

Exec Chef: Alok Kumar

Restaurant Mgr: Marek Bus

Beverage Mgr: Mohamed Siyabdeen

Group Services Coordinator: Shirley ?? (sorry didn't get her last name)

 

Gem

 

Jenny Lim Hotel Director until 1/16 then vacation

Captain Steffan Bengtsson

Staff Captain Zeljko Jurac

Concierge Carlos Zarate

CD DanDan

 

Getaway

 

Captain: Tommy Stensrud

Hotel Director: Sean Wurmhoeringer

Food and Beverage Director: Martin Ivanov

Concierge: Noemi Yap (1/17)

Restaurant Manager: Melyvin Lobo

Beverage Director: Jose Contreras

 

Jade

 

Captain: Mikael Hilden

Hotel Director: Jovo Sekulovic

Food & Beverage Director: Joao Isidoro Gigante

Executive Housekeeper: Cesar Benedit Connor

Cruise Director: Pedro Serra

Guest Services Manager: Irma Reyes

Executive Chef: Matthew Cole

Restaurant Manager: Furtoso Gonsalves

Beverage Manager: Basilio Valdez

Group Service Coordinator/Access Officer: Cholette Hayag

Concierge: Bruno Dentone

Future Cruise Consultant: Fernando

 

Jewel

 

Captain: Niklas Persson

Hotel Director: Steven Jacobsen

F & B Director: Rumi Khatao

C D: Jaime Weaver

Exec Housekeeper: Ronny Dsouza

Guest Services Mgr: Gary Aldredge

Exec Chef: Ravindra Dulipalla

Restaurant Mgr: Noel Chaves

Beverage Mgr: Joe Borges

Cruise Consultant: Romeo Gittens

Group Service Co ordinator: Iris Alegado

Concierge: Florentina Popa

 

Pearl

 

Captain - No clue!

Hotel Director - Cary Turecamo

Associate Hotel Director - Tom Aberg

Concierge: Elvina

Food & Beverage Director - Anil Chinthapattia

Executive Housekeeper - Gladys Torio

Cruise Director - Joel Dizon

Guest Services Manager - Michelle Taladhay

Executive Chef - Francis Gomes

Restaurant Manager - John Tragett

Beverage Manager - Vesna Radan Campos

Group Service Coordinator/Access Officer - Luis Romero

 

 

POA – last update 9/14

 

CAPTAIN: Ron Chrastina

HOTEL DIRECTOR: Kaj Turunem

CRUISE DIRECTOR: Malu Punono

EXECUTIVE HOUSEKEPPER: Vanroy Roberts

FOOD AND BEVERAGE DIRECTOR: Dustin Brown

EXECUTIVE CHEF: Errol Brissett

BEVERAGE MANAGER: Todd Vick

 

Sky

 

Captain: Pelle Fredriksson

Hotel Director: Jean-Michel Dhelin

F&B Director: Zuzana Richveiszova

Concierge: Omar

Executive Chef: Baiju Ravidran

Restaurant Manager: Nigel Leventic

Beverage Manager: Alphanso Robinson

Guest Services Manager: Kit Kat Galope

Cruise Director: Drew Raitch

Cruise Consultant: George Kassis

 

Spirit – last update 10/14

 

Captain - Lars Bengtsson

Staff Captain - Ingvar Bjork

Hotel Director - Armando De Silva

Cruise Director - Gio Artavia (Asst CD - Roberto)

Chief Engineer - Predrag Pjovcevic

Food/Beverage Director - Yannis Kazalis

Beverage Manager - Rumi Khatao

Restaurant Manager - Furtoso Gonsalves

Exec. Housekeeper - Clyde Harbin

Guest Services Manager - Humberto Abarca

Cruise Consultant Manager - Fernando Colado

Concierge - Karin G.

 

Star

 

Captain – Konstantinos Fafalios

Hotel Director – Hugo Vanosmael

Cruise Director – Iain Bagshaw

Chief Engineer - Sergey Gorshkov

Staff Captain – Marin Vucetic

Staff Chief Engineer – Andrea Meli

Food & Beverage Director – Vikramraj Parthasarthy

Executive Chef – Orwill Saldanha

Executive Housekeeper – Cesar Hapa

Concierge – Ruth

Staff Captain: Marin Dobrila

Guest Service Manager: Claudia Condurachi

Restaurant Manager: Adine Barret

Beverage Manager: Aldo Candare

Guest Service Coordinator/Access Officer: Ronald Roca

 

Sun – last update 10/14

 

Capt Ronny Borg

HD Brian Walters

Exec Chef Denton Laing

Rest Mgr Theresa Mangat

CD Simon Jukes

Exec Houskeeper Hal Broomes

Guest Services Mgr Rodel Gemeniano

Bev Mgr Windchester Barrack

Grp Service Coord / Access Officer Shilyn Valdez

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I'm not trying to undermine the efforts made here - but I do not really understand the importance of the information.

 

Does service or the overall cruise experience vary based on who holds these positions? How would one cruise be different with a different Executive Staff?

 

I can understand if you had a crap Concierge or something, but I don't really see the need to know the rest.

 

Can someone shed some light on this?

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I'm not trying to undermine the efforts made here - but I do not really understand the importance of the information.

 

Does service or the overall cruise experience vary based on who holds these positions? How would one cruise be different with a different Executive Staff?

 

I can understand if you had a crap Concierge or something, but I don't really see the need to know the rest.

 

Can someone shed some light on this?

 

Sure can!

 

On my upcoming Getaway cruise, Captain Tommy will be onboard.

 

The last time I saw Captain Tommy, was on the Sun in 2011 and he gave me a cheque for $10,000. It will be nice to see him again.

 

The Hotel Director, who can open any closed door, is Sean. Sean is amazing, and would likely be tied with Klaus for the way he runs his staff.... which greatly affects the crew happiness, and ultimately the customer experience. My favourite HDs are Klaus, Sean, Prem, Armando & Jenny. Hearing that they're on board, means that the experience will be top-notch. This in no way means other HDs won't have the same effect, but these 5 were the best.

 

Let me put it another way. A search in my prior posts will show that the reason I came back to NCL after straying to Princess for 1 cruise, was that at NCL I feel not like a customer....but like family....or at least a friend.

 

And who doesn't like to be re-united with their friends? NCL's culture is one of casualness and friendliness.....which radiates from the top-down.

 

Knowing who is at the top, will give a good sense of how things are on the street-level.

 

Hope that helps.

 

Stephen

 

 

.

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i've put together a listing for all the ships (as much as i could tell anyway).

 

I'll let someone else take it from here:

 

breakaway

 

captain: Hakan svedung

hotel director: Djamel benatmane

asst. Hd: Grant jefferies

concierge: Anoop, then adrian (1/17)

cruise director: Jc sanchez

food & beverage mgr: Shailendra sawant

 

dawn

 

captain: Martin

hd: Alain magnier

cd: David klooster (dingo dave) (one star)

executive housekeeper: Carmencita reid

exec chef: Paulo vaz

rest mgr: Mihaela mocan

beverage mgr: Norman anderson

gs coordinator: Anne barbazza (she rates 5 stars)

concierge: Karabi

 

epic

 

captain: Frank juliussen

hotel director: Richard janicki

asst. Hotel director: Mustafa gulbahar

f&b director: Ludwig lozano garcia

asst. Concierge: Kadek (special k) 1/8

exec housekeeper: Christopher nicolas

cruise director: Armen pretrossian

guest services manager: Yuviene villaluz

exec chef: Alok kumar

restaurant mgr: Marek bus

beverage mgr: Mohamed siyabdeen

group services coordinator: Shirley ?? (sorry didn't get her last name)

 

gem

 

jenny lim hotel director until 1/16 then vacation

captain steffan bengtsson

staff captain zeljko jurac

concierge carlos zarate

cd dandan

 

getaway

 

captain: Tommy stensrud

hotel director: Sean wurmhoeringer

food and beverage director: Martin ivanov

concierge: Noemi yap (1/17)

restaurant manager: Melyvin lobo

beverage director: Jose contreras

 

jade

 

captain: Mikael hilden

hotel director: Jovo sekulovic

food & beverage director: Joao isidoro gigante

executive housekeeper: Cesar benedit connor

cruise director: Pedro serra

guest services manager: Irma reyes

executive chef: Matthew cole

restaurant manager: Furtoso gonsalves

beverage manager: Basilio valdez

group service coordinator/access officer: Cholette hayag

concierge: Bruno dentone

future cruise consultant: Fernando

 

jewel

 

captain: Niklas persson

hotel director: Steven jacobsen

f & b director: Rumi khatao

c d: Jaime weaver

exec housekeeper: Ronny dsouza

guest services mgr: Gary aldredge

exec chef: Ravindra dulipalla

restaurant mgr: Noel chaves

beverage mgr: Joe borges

cruise consultant: Romeo gittens

group service co ordinator: Iris alegado

concierge: Florentina popa

 

pearl

 

captain - no clue!

Hotel director - cary turecamo

associate hotel director - tom aberg

concierge: Elvina

food & beverage director - anil chinthapattia

executive housekeeper - gladys torio

cruise director - joel dizon

guest services manager - michelle taladhay

executive chef - francis gomes

restaurant manager - john tragett

beverage manager - vesna radan campos

group service coordinator/access officer - luis romero

 

 

poa – last update 9/14

 

captain: Ron chrastina

hotel director: Kaj turunem

cruise director: Malu punono

executive housekepper: Vanroy roberts

food and beverage director: Dustin brown

executive chef: Errol brissett

beverage manager: Todd vick

 

sky

 

captain: Pelle fredriksson

hotel director: Jean-michel dhelin

f&b director: Zuzana richveiszova

concierge: Omar

executive chef: Baiju ravidran

restaurant manager: Nigel leventic

beverage manager: Alphanso robinson

guest services manager: Kit kat galope

cruise director: Drew raitch

cruise consultant: George kassis

 

spirit – last update 10/14

 

captain - lars bengtsson

staff captain - ingvar bjork

hotel director - armando de silva

cruise director - gio artavia (asst cd - roberto)

chief engineer - predrag pjovcevic

food/beverage director - yannis kazalis

beverage manager - rumi khatao

restaurant manager - furtoso gonsalves

exec. Housekeeper - clyde harbin

guest services manager - humberto abarca

cruise consultant manager - fernando colado

concierge - karin g.

 

star

 

captain – konstantinos fafalios

hotel director – hugo vanosmael

cruise director – iain bagshaw

chief engineer - sergey gorshkov

staff captain – marin vucetic

staff chief engineer – andrea meli

food & beverage director – vikramraj parthasarthy

executive chef – orwill saldanha

executive housekeeper – cesar hapa

concierge – ruth

staff captain: Marin dobrila

guest service manager: Claudia condurachi

restaurant manager: Adine barret

beverage manager: Aldo candare

guest service coordinator/access officer: Ronald roca

 

sun – last update 10/14

 

capt ronny borg

hd brian walters

exec chef denton laing

rest mgr theresa mangat

cd simon jukes

exec houskeeper hal broomes

guest services mgr rodel gemeniano

bev mgr windchester barrack

grp service coord / access officer shilyn valdez

 

thank you !!!...:d

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I was on the Jewel in Feb. 2014 and Ignatio Garcias was the HD and Messiah Ritzinger was the B&F Director. I don't see either of them listed on any of the ships. Does anybody know what happened to them?

 

I was really hoping they would be on the Jewel when I'm on her again the end of this month.

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I've put together a listing for all the ships (as much as I could tell anyway).

 

I'll let someone else take it from here:

 

Breakaway

 

Captain: Hakan Svedung

Hotel Director: Djamel Benatmane

Asst. HD: Grant Jefferies

Concierge: Anoop, then Adrian (1/17)

Cruise Director: JC Sanchez

Food & Beverage Mgr: Shailendra Sawant

 

Dawn

 

Captain: Martin

HD: Alain Magnier

CD: David Klooster (Dingo Dave) (one star)

Executive Housekeeper: Carmencita Reid

Exec Chef: Paulo Vaz

Rest Mgr: Mihaela Mocan

Beverage Mgr: Norman Anderson

GS Coordinator: Anne Barbazza (she rates 5 stars)

Concierge: Karabi

 

Epic

 

Captain: Frank Juliussen

Hotel Director: Richard Janicki

Asst. Hotel director: Mustafa Gulbahar

F&B Director: Ludwig Lozano Garcia

Asst. Concierge: Kadek (Special K) 1/8

Exec Housekeeper: Christopher Nicolas

Cruise Director: Armen Pretrossian

Guest Services Manager: Yuviene Villaluz

Exec Chef: Alok Kumar

Restaurant Mgr: Marek Bus

Beverage Mgr: Mohamed Siyabdeen

Group Services Coordinator: Shirley ?? (sorry didn't get her last name)

 

Gem

 

Jenny Lim Hotel Director until 1/16 then vacation

Captain Steffan Bengtsson

Staff Captain Zeljko Jurac

Concierge Carlos Zarate

CD DanDan

 

Getaway

 

Captain: Tommy Stensrud

Hotel Director: Sean Wurmhoeringer

Food and Beverage Director: Martin Ivanov

Concierge: Noemi Yap (1/17)

Restaurant Manager: Melyvin Lobo

Beverage Director: Jose Contreras

 

Jade

 

Captain: Mikael Hilden

Hotel Director: Jovo Sekulovic

Food & Beverage Director: Joao Isidoro Gigante

Executive Housekeeper: Cesar Benedit Connor

Cruise Director: Pedro Serra

Guest Services Manager: Irma Reyes

Executive Chef: Matthew Cole

Restaurant Manager: Furtoso Gonsalves

Beverage Manager: Basilio Valdez

Group Service Coordinator/Access Officer: Cholette Hayag

Concierge: Bruno Dentone

Future Cruise Consultant: Fernando

 

Jewel

 

Captain: Niklas Persson

Hotel Director: Steven Jacobsen

F & B Director: Rumi Khatao

C D: Jaime Weaver

Exec Housekeeper: Ronny Dsouza

Guest Services Mgr: Gary Aldredge

Exec Chef: Ravindra Dulipalla

Restaurant Mgr: Noel Chaves

Beverage Mgr: Joe Borges

Cruise Consultant: Romeo Gittens

Group Service Co ordinator: Iris Alegado

Concierge: Florentina Popa

 

Pearl

 

Captain - No clue!

Hotel Director - Cary Turecamo

Associate Hotel Director - Tom Aberg

Concierge: Elvina

Food & Beverage Director - Anil Chinthapattia

Executive Housekeeper - Gladys Torio

Cruise Director - Joel Dizon

Guest Services Manager - Michelle Taladhay

Executive Chef - Francis Gomes

Restaurant Manager - John Tragett

Beverage Manager - Vesna Radan Campos

Group Service Coordinator/Access Officer - Luis Romero

 

 

POA – last update 9/14

 

CAPTAIN: Ron Chrastina

HOTEL DIRECTOR: Kaj Turunem

CRUISE DIRECTOR: Malu Punono

EXECUTIVE HOUSEKEPPER: Vanroy Roberts

FOOD AND BEVERAGE DIRECTOR: Dustin Brown

EXECUTIVE CHEF: Errol Brissett

BEVERAGE MANAGER: Todd Vick

 

Sky

 

Captain: Pelle Fredriksson

Hotel Director: Jean-Michel Dhelin

F&B Director: Zuzana Richveiszova

Concierge: Omar

Executive Chef: Baiju Ravidran

Restaurant Manager: Nigel Leventic

Beverage Manager: Alphanso Robinson

Guest Services Manager: Kit Kat Galope

Cruise Director: Drew Raitch

Cruise Consultant: George Kassis

 

Spirit – last update 10/14

 

Captain - Lars Bengtsson

Staff Captain - Ingvar Bjork

Hotel Director - Armando De Silva

Cruise Director - Gio Artavia (Asst CD - Roberto)

Chief Engineer - Predrag Pjovcevic

Food/Beverage Director - Yannis Kazalis

Beverage Manager - Rumi Khatao

Restaurant Manager - Furtoso Gonsalves

Exec. Housekeeper - Clyde Harbin

Guest Services Manager - Humberto Abarca

Cruise Consultant Manager - Fernando Colado

Concierge - Karin G.

 

Star

 

Captain – Konstantinos Fafalios

Hotel Director – Hugo Vanosmael

Cruise Director – Iain Bagshaw

Chief Engineer - Sergey Gorshkov

Staff Captain – Marin Vucetic

Staff Chief Engineer – Andrea Meli

Food & Beverage Director – Vikramraj Parthasarthy

Executive Chef – Orwill Saldanha

Executive Housekeeper – Cesar Hapa

Concierge – Ruth

Staff Captain: Marin Dobrila

Guest Service Manager: Claudia Condurachi

Restaurant Manager: Adine Barret

Beverage Manager: Aldo Candare

Guest Service Coordinator/Access Officer: Ronald Roca

 

Sun – last update 10/14

 

Capt Ronny Borg

HD Brian Walters

Exec Chef Denton Laing

Rest Mgr Theresa Mangat

CD Simon Jukes

Exec Houskeeper Hal Broomes

Guest Services Mgr Rodel Gemeniano

Bev Mgr Windchester Barrack

Grp Service Coord / Access Officer Shilyn Valdez

 

Wow! You did an impressive and much appreciated job here! Thank you so much!

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I'm not trying to undermine the efforts made here - but I do not really understand the importance of the information.

 

Does service or the overall cruise experience vary based on who holds these positions? How would one cruise be different with a different Executive Staff?

 

I can understand if you had a crap Concierge or something, but I don't really see the need to know the rest.

 

Can someone shed some light on this?

 

I consider this list with the names as a cheat sheet for me. My young daughter has a life threatening allergy and within the first 30-60 minutes of boarding I am meeting pretty much everyone on these lists with the exception of the Cruise Director and Captain. Having their names ahead of time written down lets me feel more comfortable during out meeting that I can quickly confirm their names and add their handy phone numbers to my list for later reference. It saves the how do you spell your name or the here's my card which I then desperately try to keep from getting lost in the hustle of just boarding, meeting everyone and trying to get lunch.

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I consider this list with the names as a cheat sheet for me. My young daughter has a life threatening allergy and within the first 30-60 minutes of boarding I am meeting pretty much everyone on these lists with the exception of the Cruise Director and Captain. Having their names ahead of time written down lets me feel more comfortable during out meeting that I can quickly confirm their names and add their handy phone numbers to my list for later reference. It saves the how do you spell your name or the here's my card which I then desperately try to keep from getting lost in the hustle of just boarding, meeting everyone and trying to get lunch.

 

I hope you and your family have a safe and enjoyable cruise!!

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Sure can!

 

On my upcoming Getaway cruise, Captain Tommy will be onboard.

 

The last time I saw Captain Tommy, was on the Sun in 2011 and he gave me a cheque for $10,000. It will be nice to see him again.

 

The Hotel Director, who can open any closed door, is Sean. Sean is amazing, and would likely be tied with Klaus for the way he runs his staff.... which greatly affects the crew happiness, and ultimately the customer experience. My favourite HDs are Klaus, Sean, Prem, Armando & Jenny. Hearing that they're on board, means that the experience will be top-notch. This in no way means other HDs won't have the same effect, but these 5 were the best.

 

Let me put it another way. A search in my prior posts will show that the reason I came back to NCL after straying to Princess for 1 cruise, was that at NCL I feel not like a customer....but like family....or at least a friend.

 

And who doesn't like to be re-united with their friends? NCL's culture is one of casualness and friendliness.....which radiates from the top-down.

 

Knowing who is at the top, will give a good sense of how things are on the street-level.

 

Hope that helps.

 

Stephen

 

 

.

 

I'd like to add to Stephen's answer, if I may. He is speaking from the perspective of a longtime Norwegian cruiser. (And very well, I might add!) I have not yet had the pleasure, but it is coming.

 

I do not CURRENTLY need the info as I'm not yet familiar with the names. But as I am reading posts throughout the year, I will have a place where I can "connect the dots."

 

Looking at the 2014 thread, all the names thrown around all over is confusing. This will give all of us a place to start for information, reviews, even other non related posts. And having it on the first page of the thread will help those that are reading this later in the year.

 

I am also someone who feels I can't read TOO much information. I'm sure I'm not alone with my compulsiveness with planning and research before a cruise! If I can't use the info right away, I now have a place to start if and when, at some point, I do.

 

Thanks again for all the input!

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I hope you and your family have a safe and enjoyable cruise!!

 

Thank you! We absolutely love NCL, I recently called every other cruise line because extended family wanted to go on a cruise and no one else can compare to the level of attention to detail and accommodations that NCL makes for my daughter. It is truly an enjoyable vacation where mom and dad can let their guards down just a little and trust that someone else is being extra vigilant.

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Does anyone know what happened to Richard Matic? He was my all-time favorite and I saw him on The Sun last spring. Did he leave NCL? He was known for saying, "And now it's time for a story..." or something like that.

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Does anyone know what happened to Richard Matic? He was my all-time favorite and I saw him on The Sun last spring. Did he leave NCL? He was known for saying, "And now it's time for a story..." or something like that.

 

The Sun update Mary posted was from October, and last I heard he was still on the Sun. He may have been on vacation at that time.

 

We had him 2 years in a row on the Sun and absolutely loved him. My son can be shy and he had him up on the stage dancing during the White Hot Party.

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The Sun update Mary posted was from October, and last I heard he was still on the Sun. He may have been on vacation at that time.

 

We had him 2 years in a row on the Sun and absolutely loved him. My son can be shy and he had him up on the stage dancing during the White Hot Party.

 

Have to totally agree with you! Richard and his whole team were fantastic!

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