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Cancelled cruises announcement - Epic, Jade, Spirit, Star, Sun


noche_caliente
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Do you think that you are sailing on Epic, Jade, Spirit, Star, or Sun in late 2016-early 2017?

Here is what NCL has to say about your cancelled sailing.

 

Please update with any confirmed info that you have about the changes...

 

MIAMI - August 3, 2015 - Norwegian Cruise Line today announced exciting and exotic new itineraries for the brand's Fall/Winter 2016/2017 deployment, bringing the world to guests who want to explore new sights while experiencing the freedom and flexibility that only Norwegian Cruise Line can offer. Norwegian offers guests new destinations and new ports to choose from in 2016 and 2017, including cruises to Asia onboard Norwegian Star, with itineraries departing from Istanbul, Dubai, Singapore, Hong Kong, Sydney and Auckland-marking the line's return to the Asia and Australia regions for the first time since Norwegian Wind Fall/Winter 2001-2002 and first-ever visits to The Gulf and India. Norwegian Epic will continue to spend her summers in Europe and return to the US in the fall as Norwegian's newest and largest ship to homeport in Port Canaveral, offering three-, four- and seven-day Eastern and Western Caribbean and Bahamas itineraries. Exploring South America by sea will now be more accessible than ever with Norwegian, with a number of itineraries ranging in length from seven to 20 nights, with embarkations in Buenos Aires, Argentina; Santiago (Valparaiso), Chile; and Rio de Janeiro, Brazil. Norwegian Spirit will return to homeport in Europe year-round, sailing through the Eastern and Western Mediterranean with departures from Barcelona, Istanbul and Venice. In addition, Norwegian Jade will now sail seasonally in the winter months from Tampa to the Eastern and Western Caribbean, while Norwegian Jewel will sail two new 14-day Panama Canal sailings from Los Angeles and Miami in February 2016 and two in February 2017. Norwegian's new itineraries will be available for booking later this month. Caribbean sailings will open on August 19 and all other destinations on August 24.

 

"We are truly excited to offer these incredible new itineraries to our guests, who now have the opportunity to explore areas of the globe that we haven't called on in many years and some that we've never before visited," said Andy Stuart, Norwegian's president and chief operating officer. "Norwegian is taking guests to their dream destinations, where they can indulge in new tastes, new cultures and new experiences, along with the flexibility to unpack once and the freedom to explore many distinct destinations during one vacation-of-a-lifetime."

 

Asia and Australia

In the fall of 2016, Norwegian Cruise Line will cruise to the Far East for the first time since fall/winter 2001-2002, with the recently renovated Norwegian Star sailing to the region for several unique itineraries that also feature first-ever visits to The Gulf and India. Norwegian Star will continue to spend her summer 2016 months cruising the Baltic Capitals from Copenhagen, Denmark. After her journey through the Western Mediterranean, Norwegian Star will depart on October 31, 2016 from Istanbul on the brand's first voyage to the Gulf region through the Suez Canal for a 20-day Eastern Mediterranean and The Gulf itinerary with stops in Ephesus (Kusadasi), Turkey; Rhodes, Greece; overnight in Haifa, Israel; Port Said, Sharm El Sheikh and Safaga, Egypt; Aqaba, Jordan; Salalah and Muscat, Oman; and an overnight in Dubai, United Arab Emirates.

 

On November 20, 2016, Norwegian Star will sail a 21-day Journey to the East from Dubai, United Arab Emirates to Singapore, featuring the brand's first visit to India with an overnight in Mumbai and stops in Goa (Mormugao), Mangalore and Kochi (Cochin). Additional ports of call include Fujairah and Abu Dhabi, United Arab Emirates; Muscat and Khasab, Oman; Colombo, Sri Lanka; Phuket, Thailand; Penang, Langkawi and Kuala Lumpur (Port Klang), Malaysia; and Singapore.

 

Throughout December 2016 and January 2017, Norwegian Star will do a series of 11- and 14-day sailings in Southeast Asia, departing from Singapore and Hong Kong respectively. Norwegian Star's 11-day Southeast Asia itineraries departing from Singapore on December 11, 2016 and January 5, 2017 feature ports of call in Ko Samui and an overnight in Bangkok (Laem Chabang), Thailand; Ho Chi Minh City (Phu My) and Nha Trang, Vietnam; Sanya and Hong Kong, China. Guests who sail on the ship's 14-day Southeast Asia itinerary from Hong Kong on December 22, 2016 will celebrate the holidays with calls in Kaohsiung, Taiwan; Hanoi (Ha Long Bay), Da Nang, and Ho Chi Minh City (Phu My), Vietnam; Sihanoukville, Cambodia; an overnight stay in Bangkok (Laem Chabang) and a day visit to Ko Samui, Thailand; and Singapore.

 

On January 16, 2017, Norwegian Star will sail a 21-day Southeast Asia and Australia itinerary from Hong Kong, China to Sydney, Australia. Ports of call include Nha Trang and Ho Chi Minh City (Phu My), Vietnam; Bangkok (Laem Chabang), Thailand; Singapore; Bali (Benoa) and Komodo, Indonesia; Darwin, Cairns, Airlie Beach, and Brisbane, Australia.

 

Norwegian Star will sail a 12-day Australia and New Zealand sailing on February 6, 2017 from Sydney, Australia to Auckland, New Zealand. Ports of call for this adventure down under include Melbourne and Burnie, Australia; and Dunedin, Akaroa, Wellington, Napier and Tauranga, New Zealand. Norwegian Star will also sail a 19-day Australia and New Zealand thrill-filled itinerary from Auckland, New Zealand to Singapore departing February 18, 2017. Ports of call include: Bay of Islands, New Zealand; Sydney, Brisbane, Airlie Beach, Cairns and Darwin, Australia; and Komodo and Bali (Benoa), Indonesia; and Kuala Lumpur (Port Kelang), Malaysia.

 

Norwegian Star will begin her journey back to the West with an 18-day Southeast Asia and India sailing from Singapore to Dubai, departing March 9, 2017. Ports of Call include Kuala Lumpur (Port Klang), and Penang, Malaysia; Phuket, Thailand; Colombo, Sri Lanka; Kochi (Cochin), Mangalore, Mumbai and Goa (Mormugao), India; Muscat and Khasab, Oman; Fujairah and Abu Dhabi, United Arab Emirates.

 

Rounding out her season in the Far East will be a 20-day Eastern Mediterranean and The Gulf sailing from Dubai, United Arab Emirates through the Suez Canal to Venice, Italy departing March 27, 2017. Ports of call on this Western-bound journey include Fujairah, United Arab Emirates; Muscat and Salalah, Oman; Aqaba, Jordan; Safaga and Sharm El Sheikh, Egypt; an overnight in Haifa, Israel; a stop in Iraklion, Crete, Greece; Dubrovnik, Croatia; and finally, an overnight stay in Venice, Italy.

 

Caribbean & Bahamas

After more than a year in Europe, Norwegian Epic will return to Florida in November 2016 and will become the line's largest ship to homeport from Port Canaveral. Norwegian will offer Freestyle Cruising at its finest aboard Norwegian Epic with a series of Eastern and Western Caribbean and Bahamas itineraries ranging in length from three, four, six and seven days-a sure opportunity to fit any schedule or itinerary preference.

 

Norwegian Epic's seven-day Eastern Caribbean itinerary will be a beach-lover's paradise with stops in Tortola, British Virgin Islands; St. Thomas, US Virgin Islands; and Great Stirrup Cay, Bahamas. Guests can choose to soak-up the sun or opt for an adventurous land-based activity on Norwegian Epic's Western Caribbean itinerary, featuring stops in Cozumel, Mexico; George Town, Grand Cayman; Ocho Rios, Jamaica; and Great Stirrup Cay, Bahamas. Norwegian Epic will offer guests who may not have the time to get away for a week-long vacation the perfect opportunity for a quick escape in January and March 2017 with three- and four-day Bahamas itineraries with stops in Nassau and Great Stirrup Cay.

 

Norwegian Jade will replace Norwegian Star and homeport from Tampa from November 2016 through April 2017 and sail a seven-day Western Caribbean itinerary departing on Sundays to Cozumel, Mexico; Costa Maya, Mexico; Roatan (Bay Islands), Honduras; and Norwegian's new Caribbean destination experience, Harvest Caye, Belize. In addition, Norwegian Jade will also sail two eight-day Western Caribbean holiday sailings in December 2016. Guests aboard these two cruises will enjoy the holidays under the sun with ports of call in Cozumel, Mexico; Costa Maya, Mexico; Roatan (Bay Islands) Honduras; Harvest Caye, Belize; and Santo Tomas de Castilla, Guatemala.

 

Norwegian Jade guests can explore further into the Caribbean with two 10-day and two 11-day Eastern Caribbean cruises from Tampa. Marking the first time Norwegian has offered sailings longer than one week to the Caribbean from Tampa, Norwegian Jade's 10-day Eastern Caribbean itinerary departing January 15 and March 19 will visit Key West, Florida; Tortola, British Virgin Islands; St. John's, Antigua; Philipsburg, St. Maarten; and San Juan, Puerto Rico. Norwegian will call in Santo Domingo, Dominican Republic for the first time aboard Norwegian Jade's 11-day Eastern Caribbean itinerary departing January 25 and March 29; additional ports of call include Cozumel, Mexico; George Town, Grand Cayman; Ocho Rios, Jamaica; St. Thomas, U.S. Virgin Islands or Tortola, British Virgin Islands; and San Juan, Puerto Rico.

 

Europe

Norwegian will continue to offer a four-ship deployment in Europe during the summer of 2016. Norwegian Spirit will replace Norwegian Epic as the brand's year-round European ship, while Norwegian Star will sail the Mediterranean and Western Europe in the fall of 2016 en-route to the Far East.

 

Norwegian Star will begin her journey south with a 14-day Western Europe sailing from Copenhagen, Denmark to Barcelona, Spain departing on September 28, 2016. Guests will have the freedom and flexibility to taste, touch, shop and feel the flavors of Europe with ports including Oslo, Norway; Rotterdam, Netherlands; Brussels/Bruges (Zeebrugge), Belgium; Paris (Le Havre) and Bordeaux (Le Verdon), France; Seville (Cadiz), Valencia, and the line's first call in Gijón, Spain; as well as a call in Lisbon, Portugal.

 

Norwegian Star will sail an 11-day Classic Mediterranean itinerary from Barcelona to Istanbul in October 12, 2016. Highlighting some of Europe's most sought-after destinations including Palma, Majorca, Spain; Marseille, France; Rome (Civitavecchia), Naples and Taormina (Sicily), Italy; Athens (Piraeus) and Mykonos, Greece; and overnight in Istanbul, Turkey.

Norwegian will return to the Holy Lands for the first time since 2013 with one eight-day Eastern Mediterranean and Holy Lands sailing round-trip from Istanbul aboard Norwegian Star departing October 23, 2016. Guests will marvel at the spiritual and natural wonders of the region with stops in Ephesus (Kusadasi), Turkey; overnight in Haifa, Israel; Alanya, Turkey; and Rhodes, Greece.

 

Norwegian will offer two additional opportunities for guests to visit this incredible region, with two 11-day Eastern Mediterranean and Holy Lands sailings aboard Norwegian Spirit. The voyages will depart November 28, 2016 and April 12, 2017 on a port-packed itinerary from Venice to Istanbul with three overnight stops in Venice, Italy; Haifa, Israel; and Istanbul, Turkey. In addition, the itinerary will feature ports of call in Zadar, Croatia; Iraklion (Crete), Mykonos and Rhodes, Greece; and Ephesus (Kusadasi), Turkey.

 

Norwegian Spirit will offer a series of seven-, 10- and 11-day Eastern and Western Mediterranean sailings from November 2016 to May 2017 departing from Barcelona, Venice, and Istanbul-marking the first time in many years that Norwegian has offered the opportunity

for guests to embark a ship in the Turkish city. Ports of call vary by sailing depending on length but include Zadar, Croatia; Iraklion, Crete, Athens (Piraeus) and Rhodes, Greece; Ephesus (Kusadasi), Turkey; Naples, Florence/Pisa (Livorno), Palermo, Sicily and Rome (Civitavecchia), Italy; Monte Carlo, Monaco; Palma, Majorca, and Valencia Spain; Marseilles, France; and Valletta, Malta.

 

On December 27, 2016 and March 12, 2017 Norwegian Spirit will sail a 10-Day Canary Islands and Morocco itinerary. Her stops will include Tangier, Morocco; Las Palmas and Santa Cruz de Tenerife, Canary Islands; Funchal, Madeira; and Granada (Malaga) and Alicante, Spain.

 

Panama Canal

In addition to Norwegian's previously scheduled Panama Canal deployment featuring two 14-day cruises in February 2016, the line has added two new 14-day Panama Canal sailings from Los Angeles and Miami on Norwegian Jewel, on February 5 and February 19, 2017 respectively. The mirrored itineraries feature ports of call including Cartagena, Colombia; Puntarenas, Costa Rica; Corinto, Nicaragua; Puerto Quetzal, Guatemala; Acapulco and Cabo San Lucas, Mexico; and will feature a bucket-list item: a daytime transit through the wondrous Panama Canal.

 

South America

As previously announced, Norwegian Sun will return to South America for the winter season in 2016 and 2017. During this season, Norwegian will offer a variety of sailings through South America with departures from new homeport Rio de Janeiro, Brazil, as well as from Santiago (Valparaiso), Chile; and Buenos Aires, Argentina.

 

Guests will experience adventures great and small with a South America sailing aboard Norwegian Sun. Norwegian will offer 10-day South America itineraries departing from Buenos Aires, Argentina and Rio de Janeiro, Brazil in December 2016, February and March 2017, where guests can soak up the vibrant South American culture with ports of call including an overnight stay on select sailings in Buenos Aires, Argentina; stops in Montevideo and Punta del Este, Uruguay; and Sao Paolo (Santos), Ilha Grande and Buzios, Brazil, with an overnight stay in Rio De Janeiro.

 

Those looking to experience the majesty of the holidays at sea can do so aboard Norwegian Sun's South America 14-day Buenos Aires Round-Trip sailing departing December 23, 2016. The holiday sailing is sure to bring "boas festas," happy holidays, to all aboard with an overnight stop in Buenos Aires, Argentina; and the best of Brazil with stops in Sao Paolo (Santos), Ilha Grande, Buzios, Angre dos Reis and an overnight stay in Rio de Janeiro; along with Montevideo and Punta del Este, Uruguay.

 

Norwegian will offer four South America 15-day itineraries between Santiago (Valparaiso) and Buenos Aires, Argentina. The East-bound itineraries depart from Santiago (Valparaiso) on January 21 and March 9, 2017 while the West-bound depart from Buenos Aires, Argentina on February 22 and April 10. These spectacular journeys feature calls in Punta Arenas, Puerto Chacabuco and Puerto Montt, Chile; Stanley, Falkland Islands; Montevideo, Uruguay; Puerto Madryn and Ushuaia, Argentina; with an overnight in Buenos Aires, Argentina. During these eastbound cruises, guests will also cruise the Patagonic Channels, majestic Chilean Fjords, sail the famous Strait of Magellan; Beagle Channel and the spectacular Cape Horn.

 

Those who may only have one week for a quick South American getaway can opt for Norwegian Sun's South America seven-day Buenos Aires, Argentina to Rio de Janeiro, Brazil sailings on February 5 and March 24, 2017. This week long itinerary offers a snap shot of Eastern South America with ports of call in Sao Paolo (Santos) and Ilha Grande, Brazil; and Montevideo and Punta del Este, Uruguay.

 

Norwegian Sun will make her journey back to the Northern Hemisphere with a South America 20-day Santiago (Valparaiso), Chile to San Francisco sailing departing April 25, 2017. Guests on this voyage can experience a myriad of cultures with ports of call in Central America's quaintest cities and opt for a shore excursion to the mystical Machu Picchu from Arica, Chile. Ports of call for on this northern-bound adventure include Coquimbo and Arica, Chile; Lima (Callao) and Trujillo (Salaverry), Peru; Puntarenas, Costa Rica; Corinto, Nicaragua; Puerto Quetzal, Guatemala; and Puerto Chiapas, Huatulco and Cabo San Lucas, Mexico. Guests can also choose to extend their South American exploration with a Cruisetour, providing an unparalleled opportunity to explore this region's culture and spectacular destinations such as Machu Picchu, Iguazu Falls and Easter Island.

 

For guests who wish to book one of the new adventure-filled itineraries, Norwegian Cruise Line is offering up to five incredible offers to enhance the onboard experience during Norwegian's Freestyle Choice promotion from now through August 31, 2015. Guests who book any stateroom have the freedom to select their favorite onboard offer including a free Ultimate Beverage Package, a free Specialty Dining Package, a free WiFi package, free pre-paid gratuities or Friends & Family Sail Free, where the third through eighth guest in each stateroom can even sail for free. Guests who book a suite or The Haven by Norwegian will receive all five offers for free. For full details as well as terms and conditions please visit: norwegiancentral.com

http://www.ncl.com/nclweb/pressroom/pressRelease.html?storyCode=PR_080315

Edited by noche_caliente
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I did find this in another thread concerning Star cruisers:

 

We were booked on a cancelled cruise also. We decided to consider the alternate cruise offered with the fare protected. I called the support desk at the number in the email this morning and was told that everything would be transferred if we take that cruise. Someone on our roll call also called and got the same information. They aren't able to make the switch until the 17th though when all the new itineraries will be loaded.

 

I'm also on the same cruise as you (at least I was) and got the same answers when I called. Just got to wait till the 17th to see how it will all be handled.
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People have been asking for new itineraries for years. Now they are coming. They cannot just pull ships out of the magical ship garage. So, they shuffled.

Edited by DMH15
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People have been asking for new itineraries for years. Now they are coming. They cannot just pull ships out of the magical ship garage. So, they shuffled.

 

Which is all fine and good, but they knew it was coming and should not have been selling cruises on these ships that they can not deliver.

 

Folks on Epic in Europe for example have the choice of taking the cruise a full year early to protect their rate or get a measly $50 OBC? That's just not right

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We were notified last night that our 8th Oct 2016 sailing on Jade from Venice to Barcelona was cancelled.

 

We have been offered two options:

 

1) Rebook on any one of Jade's Sept 2016 sailings at the price we paid for the 8th Oct sailing and receive $50 OBC for our balcony cabin which can be used on any purchase except gratuities.

 

2) Rebook on any sailing from all the NCL fleet at current fares up to April 2017 and receive $50 OBC for our balcony cabin which can be used on any purchase except gratuities.

 

However, having spoken to NCL today I was told that although the UBP promotion we have on the 8th Oct sailing will be transferred too if I chose any other Jade sailing in Sept 2016, I cannot do this until 17th August at the earliest and then I have to have any change completed by 24th August or my current booking will be cancelled and all payments made to date will be refunded.

 

I voiced my concern that with all the changes taking place, my current cabin category and location may not be available by 17th Aug on my chosen alternative Sept 2016 sailing, but the rep just apologised and repeated that if the change was made today, I would not get price protection and I would lose the UDP and have to pay current rates.

 

I also advised that I would need compensation for the flights I have booked for travel to Venice (yes, with one UK airline it is possible to book flights for Oct 7th 2016). I was advised that NCL would pay up to £97 per person (approx. $150) for any cancellation or change. Obviously if any change cost incurred was less than £97, then that's all NCL would reimburse.

 

Whatever happens we will have to change the flights to an earlier departure if we change to a Sept 2016 Jade sailing.

 

However, to be honest as a first booking with NCL this is leaving a nasty taste and we can't find an alternative itinerary to match the 8th Oct which is why we chose it so we're currently looking at alternative lines.

Edited by peteukmcr
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I hope they continue to sail out of Houston. That's one reason I decided to make NCL my main cruise line -- that and their Saturday departures. As a pastor, it meant I only had to take off one Sunday instead of two. But I know things are always subject to change. Just have to wait and see.

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So what are the other 2 ships sailing in Europe? There release only mentions the Spirit and Star.....

 

Europe

Norwegian will continue to offer a four-ship deployment in Europe during the summer of 2016. Norwegian Spirit will replace Norwegian Epic as the brand's year-round European ship, while Norwegian Star will sail the Mediterranean and Western Europe in the fall of 2016 en-route to the Far East.

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If and when that happens wouldn't it just be a port of call?

 

Depends on whether or not they think they can jack up fares.

If they think they can clean out a few hundred more pp, cancel and make people rebook at higher rate.

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This is the noitce that I got late last nite, Looks like I will go for option 2 but am going to look for some additional compensation as this was suppose to be a 16 day cruise but now is a 14 day cruise at the same price for the 16 day one.

 

IMPORTANT INFORMATION ABOUT YOUR CRUISE:

Dear Valued Guest & Travel Partner:

On Monday, August 3, 2015, Norwegian Cruise Line will announce exciting and exotic new itineraries for the Fall/Winter 2016/2017 deployment, bringing

the world to guests who want to explore new sights while experiencing the freedom and flexibility that only Norwegian Cruise Line can offer.

As a result of the scheduling changes, Norwegian Jade's 16-Day Transatlantic sailing from Barcelona on October 29, 2016, is no longer available. We

sincerely apologize for this cancellation and would like to thank you for your understanding. Our goal is to ensure that you still have the vacation of a

lifetime with Norwegian and it would be our pleasure to assist you in selecting another available sailing from the following options:

- Option 1: Move to Norwegian Epic's 13-Day Transatlantic sailing from Barcelona on October 30, 2016, and your cruise fare will be protected. If you

choose this option, a $50 per stateroom onboard credit, which can be used on any expenditure on the ship excluding service charges, will be issued to

your onboard account. If you are currently booked in a suite (categories beginning with S or H), a $100 per stateroom onboard credit, which can be used on

any expenditure on the ship excluding service charges, will be issued to your onboard account.

- Option 2: Move to Norwegian Jade's 14-Day Transatlantic sailing from Barcelona on October 30, 2016, and your cruise fare will be protected. If you

choose this option, a $50 per stateroom onboard credit, which can be used on any expenditure on the ship excluding service charges, will be issued to

your onboard account. If you are currently booked in a suite (categories beginning with S or H), a $100 per stateroom onboard credit, which can be used on

any expenditure on the ship excluding service charges, will be issued to your onboard account.

- Option 3: Select any available sailing in our fleet from now until April 30, 2017 at the current published fare. If you choose this option, a $50 per

stateroom onboard credit, which can be used on any expenditure on the ship excluding service charges, will be issued to your onboard account. If you are

currently booked in a suite (categories beginning with S or H), a $100 per stateroom onboard credit, which can be used on any expenditure on the ship

excluding service charges, will be issued to your onboard account.

The new itineraries will be open for sale later this month, but will be exclusively available to you beginning, Monday, August 17, 2015. To take action on

your reservation, please contact our dedicated support line at (877) 461-1160 from 9:00 am to 7:00 pm ET Monday through Friday. We look forward to

hearing from you by Monday, August 24, 2015, so that we can modify your reservation. If we do not receive a response by then, your reservations will be

cancelled and deposits will be refunded.

We thank you for choosing Norwegian Cruise Line and we look forward to assisting you in selecting a new cruise vacation.

Sincerely,

Vivian Ewart

Vice President, Passenger Services

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Which is all fine and good, but they knew it was coming and should not have been selling cruises on these ships that they can not deliver.

 

Folks on Epic in Europe for example have the choice of taking the cruise a full year early to protect their rate or get a measly $50 OBC? That's just not right

 

I'm sure this has been in the works for months if not longer. It must be a difficult thing to manage unless you know exactly when it will all come together. I suppose they could have held off starting the new itineraries until the next group of schedules for 2017 were released but that probably doesn't even make sense. But if they stopped booking these ships months ago, people would have been asking questions.

Edited by emcelh
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I'm sure this has been in the works for months if not longer. It must be a difficult thing to manage unless you know exactly when it will all come together. I suppose they could have held off starting the new itineraries until the next group of schedules for 2017 were released but that probably doesn't even make sense. But if they stopped booking these ships months ago, people would have been asking questions.

 

Yes we can't have people asking questions. Heaven forfend an honest question might be met with an honest answer.

 

Your other supposition is spot on actually: start the new itineraries with the next group of schedules. You wonder if that "probably doesn't even make sense", but I think you're actually on to a great idea. I mean, why not? Honour people with what they contracted for, then make everyone happy with a a great new rollout.

 

It could have been so straightforward.

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peteukmcr, the email from NCL says that bookings on the new itineraries can only be done when they become available after17 August. That is probably because the computer will not have them on for the office to make the new bookings until then. Reading the email carefully, you could say that the 17 August only applies to option 2 choices but that all changes made under either option must be completed by 24 August. I suspect that this amount of change is on such a massive scale that the operators (and their supervisors) didn't know all the answers and will need to check back to Miami before getting the "rules" sorted.

 

Stopping anyone making change moves to their booking onto unchanged earlier cruises that are fully open for other bookings for the next two weeks is just plain stupid and is asking for a lot more unnecessary aggravation from good customers willing to accept these changes and stay with NCL. Let's hope that the Miami person who drafted the email knew that, worded it accordingly and can get the "sensible" interpretation of the policy out to the telephone agents so you can make the option 1 change now with no loss and keeping hold of the offers that probably persuaded you to make the booking in the first place.

 

NCL are not always very good at getting the right information out to their telephone agents every time. I don't suppose the 5hr time difference to Miami after the weekend helped so maybe if you ask the question again tomorrow and point the wording on the email out to the agent you might just be able to get a sensible response out of them.

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- Option 2: Move to Norwegian Jade's 14-Day Transatlantic sailing from Barcelona on October 30, 2016, and your cruise fare will be protected

Thanks for the update but I'm intrigued to know what Jade is doing between 8th and 30th October now that our sailing departing Venice on the 8th and which was due to arrive in Barcelona on the 15th has been cancelled. That's 22 days to fill before her TA from Barcelona.
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peteukmcr, the email from NCL says that bookings on the new itineraries can only be done when they become available after17 August. That is probably because the computer will not have them on for the office to make the new bookings until then. Reading the email carefully, you could say that the 17 August only applies to option 2 choices but that all changes made under either option must be completed by 24 August. I suspect that this amount of change is on such a massive scale that the operators (and their supervisors) didn't know all the answers and will need to check back to Miami before getting the "rules" sorted.

 

Stopping anyone making change moves to their booking onto unchanged earlier cruises that are fully open for other bookings for the next two weeks is just plain stupid and is asking for a lot more unnecessary aggravation from good customers willing to accept these changes and stay with NCL. Let's hope that the Miami person who drafted the email knew that, worded it accordingly and can get the "sensible" interpretation of the policy out to the telephone agents so you can make the option 1 change now with no loss and keeping hold of the offers that probably persuaded you to make the booking in the first place.

 

NCL are not always very good at getting the right information out to their telephone agents every time. I don't suppose the 5hr time difference to Miami after the weekend helped so maybe if you ask the question again tomorrow and point the wording on the email out to the agent you might just be able to get a sensible response out of them.

I agree it's stupid to prevent me taking option 1 and transferring to an open sailing, albeit I'm restricted to September. But the agent went to check and definitely stated that the systems would not let them alter my booking at the current fare with the promotion of the UBP until 17th unless I wanted to pay current fares and lose the promotion.

 

After consideration we are leaning towards NCL losing us as first time customers, getting all our money back plus the costs of our flights that will have to be cancelled, and booking an alternative with someone else.

 

I predict that if we have to wait until the 17th, the few remaining BA category cabins that are available now on the only other sailing we can consider in Sept will be gone, so what do NCL offer me in that situation?

 

We picked a specific category cabin for a specific location and we won't accept anything less. A better cabin and location yes, but less no.

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The option 1 idea they are saying can't be done until the 17th is silly in the extreme. Even if their computer systems are that restrictive, there are other options available to make things easy for you. It must be possible at the very least to get the cabin you want taken out of service until the 17th to make sure you get what you want even if the computer says no to a new booking. Just needs a bit of thinking and some customer focus.

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