Rant

sorry I have to vent here

Yesterday was looking at some cruises put a some in my "saved cruises" to look at later on when we decide if we can go

Just got a call from an "Oceania cruise consultant"

did I ask for a quote NO

did I ask for someone to contact me NO

usually I get an email from some agency I have never dealt with which is bad enough now they are calling people just for looking at their cruises

I find this most annoying

I have a very good TA & if I want to book a cruise or need info I will contact her

So why is Oceania passing my contact info on to other agents or their cruise consultants surely they can see I have a TA that I have used over the years sailing with them

It annoys me that if I want to put a cruise itinerary in the saved cruises on the website they feel the need to contact me directly :eek:

Anyone else get these unsolicited calls ??

thanks for reading

Lyn

sorry I have to vent here

Yesterday was looking at some cruises put a some in my "saved cruises" to look at later on when we decide if we can go

 

Just got a call from an "Oceania cruise consultant"

did I ask for a quote NO

did I ask for someone to contact me NO

usually I get an email from some agency I have never dealt with which is bad enough now they are calling people just for looking at their cruises

I find this most annoying

I have a very good TA & if I want to book a cruise or need info I will contact her

 

So why is Oceania passing my contact info on to other agents or their cruise consultants surely they can see I have a TA that I have used over the years sailing with them

 

It annoys me that if I want to put a cruise itinerary in the saved cruises on the website they feel the need to contact me directly :eek:

 

Anyone else get these unsolicited calls ??

 

thanks for reading

 

Lyn

 

 

 

 

I hate unsolicited phone calls. Surprising that the site does not offer an option as to whether or not you want an O agent to contact you. If no option is given, O should add that to their saved cruises page.

Denise

Happened to me for a 2018 sailing which I just saved for future reference, no interest in booking at this time.

I recently went on two websites and searched for home repairs. Just wanted to see who was available locally. To my dismay I got solicitations via both websites from contractors. I was infuriated

I learned that if you look your info is available to contractors. I imagine same deal with o. If you merely show interest you are on list

Sent from my iPhone using Forums

Strangely just happened to both myself and my OH and we are in the UK.

The call was from the US but when we later saw we had had an email as well, the phone number to call back was a UK one.

Like Lyn we have always used the same TA to book with Oceania and we were just browsing to see if we wanted anything particular to book when we are onboard next week. The quote the Oceania consultant gave us was curiously exactly the same as the price I had seen on the website an hour before?

I have since saved 4 cruises to check again next week and no call! Now I am feeling unloved!!

I recently had to leave a complaint on the Facebook page of a luxury cruise line (not Oceania) as I had filled in their online form for a quote, and asked explicitly in the text box that I did not want to be contacted via phone, but instead via email. I was rung within 4 hours and politely explained to the chap on the other end that I had explicitly asked not to be called and to be contacted via email only. Every week since then the same number has contacted me. I posted on the Facebook site of the company in question that if they couldn't follow simple directions, then I certainly couldn't entrust several thousand of my hard earned pounds to them or mine or my husbands life to a company that couldn't carry out simple requests such as not to contact us via phone. I did get a very sheepish apology and haven't been contacted since.

Sent from my iPad using Tapatalk Pro

I hate unsolicited phone calls. Surprising that the site does not offer an option as to whether or not you want an O agent to contact you. If no option is given, O should add that to their saved cruises page.

 

Denise

They do have an option if you want a quote I did not click on that link

It was a 2018 cruise... I considered looking at again later

There is absolutely no privacy on the Internet. If you do a simple google search for anything, you will immediately begin to see pop up ads for that item. User beware.

Oceania has never called but if I sign in and look at cruises I get follow up emails and pop up ads. This is basic analytics. They know everything about you.

Every keystroke you make is mined for analytical data on how you might be persuaded to spend money.

Oceania has never called but if I sign in and look at cruises I get follow up emails and pop up ads. This is basic analytics. They know everything about you.

Every keystroke you make is mined for analytical data on how you might be persuaded to spend money.

I use a pop up & ad blocker

I do not care if they use basic analytics I am aware they track you when logged in what I object to is them calling me without me requesting them to do so

Last time this happened I mentioned to the guy that I have a TA that I deal with & he said "Oh yes I see that in your file "

So then why the H*** are they calling then

I have since deleted any saved cruises from my account & will never add any again

They can take that to the bank :mad:

They do have an option if you want a quote I did not click on that link

 

It was a 2018 cruise... I considered looking at again later

Exactly the same happened to me.

sorry I have to vent here

Yesterday was looking at some cruises put a some in my "saved cruises" to look at later on when we decide if we can go

 

Just got a call from an "Oceania cruise consultant"

did I ask for a quote NO

did I ask for someone to contact me NO

usually I get an email from some agency I have never dealt with which is bad enough now they are calling people just for looking at their cruises

I find this most annoying

I have a very good TA & if I want to book a cruise or need info I will contact her

 

So why is Oceania passing my contact info on to other agents or their cruise consultants surely they can see I have a TA that I have used over the years sailing with them

 

It annoys me that if I want to put a cruise itinerary in the saved cruises on the website they feel the need to contact me directly :eek:

 

Anyone else get these unsolicited calls ??

 

thanks for reading

 

Lyn

 

 

 

 

Hello Lyn.

Happened to me too, but not with Oceana.I was browsing through a cruise company's site and looking at some deals, didn't even save any of them. That night i received a telephone call from an agent at the company asking me if i wanted to book a cruise. When i asked her how she got my number she hung up. so it does happen, Big Brother is watching us. :D happy cruising.

I hope that somewhere along the line, I have ticked 'no phone calls' - I haven't had any. Other cruise companies we travel with seem to have respected this. It's part of googles T and Cs that they can analyse our activity - I use google for searches but I tend not to use gmail as they analyse what you write - a bit spooky!

DuckDuckGo is a search engine that doesn't track it's customers.

They annoy me by continuing to send marketing emails, despite asking them not too several times!

DuckDuckGo is a search engine that doesn't track it's customers.

I second this They may not have the breath of Google, but no repercussions. Anytime one fills a form, searches or clicks a link. some internet org makes money. I have resorted to alias emails available from my email provider (Earthlink) which fill up with junk and promptly get purged. Gmail would never provide this service since they are No 1 in click revenue generator.

Strangely enough I had a call from Cunard this afternoon. I said I was happy to receive email and post communication, but would prefer no phone calls and she said this would be respected. Hope so.

Just got a call from "Oceania"

She was trying to sell her services. Our inquiry was 2 weeks ago, about dining reservations. She didn't know:

We were booked

Fully paid

Made our dining reservations

Had a travel agent

Had 20+ O cruises

Just sloppy

After receiving a second call from an Oceania rep (from the US and we are UK based) whilst actually onboard Riviera I complained to the onboard rep who didn't know they were doing this or why they would.

Had yet another call yesterday and asked him why they were doing this, he said that 80% of bookings are made directly with O so they are doing this to see if they could help. I told him it would help if they looked properly at our account they would see we always used a TA who gives us all the help we need.

From postings on here I am surprised at the 80% figure for direct bookings most people seem to use TAs particularly in the US where you have TAs who specialise in Oceania

After receiving a second call from an Oceania rep (from the US and we are UK based) whilst actually onboard Riviera I complained to the onboard rep who didn't know they were doing this or why they would.

 

Had yet another call yesterday and asked him why they were doing this, he said that 80% of bookings are made directly with O so they are doing this to see if they could help. I told him it would help if they looked properly at our account they would see we always used a TA who gives us all the help we need.

 

From postings on here I am surprised at the 80% figure for direct bookings most people seem to use TAs particularly in the US where you have TAs who specialise in Oceania

I'd be willing to bet that the 80% figure was a fiction.

Does make you wonder why they do not check your file first

I broke my own rule & booked a cruise for 2018 cabins were going fast

but I am not adding any others to my "saved file"

I will just keep checking on how they are selling

They annoy me by continuing to send marketing emails, despite asking them not too several times!

Us too....we've had 5 in 6 days!!

Really annoying, I have a TA and a phone (to paraphrase). :rolleyes:

Makes it sound as if Oceania is desperate for sales. Either that or they have put so much pressure on sales people with quotas that they put their commission before the customer's need.

That doesn't appear to be like an upscale cruise line to me. That's more a Carnival tactic which actually they do after you log in to their web site just to browse.

Makes it sound as if Oceania is desperate for sales. Either that or they have put so much pressure on sales people with quotas that they put their commission before the customer's need.

 

That doesn't appear to be like an upscale cruise line to me. That's more a Carnival tactic which actually they do after you log in to their web site just to browse.

Well, they definitely are an upscale cruise line as far as the onboard experience goes.

However, they are now also part of NCL - so perhaps that explains some of this?