I first tried to redeem a couple of Future Cruise Vacation certificates two weeks ago .... I filled out the online form correctly and hit "Submit." Nada. It wouldn't send it. I then phoned Carnival, in the evening, and the girl said I had to phone back during the day when the Promotion Dept people are working. Fair enough.
Christmas and New Year went by and I got back on it this morning. All I wanted to know is if the first certificate redemption had been received.
First Carnival employee on the phone put me through to Promotions. I gave her all the information and she said, "I'll be right back." Waited 15 minutes on the phone. She never returned.
I then phoned back ... this time speaking to a person in "Already got a cruise booked, press 4." I explained the problem and she said did I put in a back slash when adding FCV after www.carnival.com. I said I put in a forward slash as the certificate instructed. She said I must put in a back slash. I said I had put in a forward slash and the correct redemption form came up which I filled out but when I hit "submit" it just sat there. She told me to change computers. Aaarrrrrgggghhh.
I then phoned back again, requested Promotions AGAIN...this time talking to someone WHO ACTUALLY KNEW SOMETHING.
So this information is directed to those who have trouble with redeeming a Future Cruise Vacation certificate.
(1) Your computer must be using Internet Explorer.
(2) You must turn off Popup Blocker.
(3) You must have Carnival.Com added to your "trusted sites."
Once I followed her instructions the redemption went through and I received a notification that the information had been received. This notification is kinda hidden in the middle of one of Carnival's normal pages. So read it well to make certain they received the information. The woman also said I'd receive a confirmation email tomorrow. And I believe her since I swear she's the only one at Carnival who knows what's happening with FCV's.