Posted July 17th, 2012, 03:24 PM
Last edited by luv2cruise53; July 17th, 2012 at 03:27 PM
I am booked directly with NCL. I have had 4 recent upgrades to my reservation for both price reductions and OBC's. All were stipulated as to new bookings only. I had every intention of cancelling and rebooking since I am more than 9 months out. The representative(s) 4 of them all just applied discounts and credits without a cancel-rebook. I was told that NCL is getting away from that policy of cancel-rebook and just accepting the inevitable that you are not going to be happy until you get what you want and deserve.
I have no idea how this works through a TA but I suspect they would get it for you as well and I have no idea what happens if you are less than 9 months out.
NCL seems to be moving toward a better customer service aspect skipping the cancel-rebook and I am gladddddddd!
My HSN credit did not affect my bonus days credit or my Bermuda days credit or my AARP discount. I am a solo cabin on the getaway and I am already up to a 300.00 OBC and a 5% discount from AARP.
So plug away and remeber one reps answer may be a different answer from amother rep. I have also found if you do not like your answer or your options then asking to speak to a supervisor will always get you some satisfaction even if it is only a portion of that OBC.