When we met our room steward, an hour or two after getting to our room, he came in quickly with his ice bucket, mumbled his name and tried to scurry out of the cabin. And so it begins..
We stopped him to ask that he please empty the mini bar fridge, so we could place some of our items in there. He told us to remove the items ourselves and place them in the cabinets.
I then told him we had a collapsible cooler that we would like to have filled with ice and that I was going to have it in the shower. He asked me if I was sure it wouldn't leak, so I told him it was new and I had never tried it. He proceeded to educate me that a new one doesn't mean it won't leak. So I again told him it was in the shower just for that reason.
The first night we couldn't find the "Snoozin/Cruisin" sign or the morning room service hanger, so we left him a note asking for the sign and some room service hangers and also a door stop (to use for the balcony door, but didn't tell him why). We returned to the room a couple hours later and as soon as we got into the room we heard a knock. We answered to find our room steward who started the conversation, "I got your little love note..." and then pointed to the area in the corner of the wall behind the door where they were hanging and rudely said, "They're right here" and then he said it was against the rules for us to have a door stop.
OK, that wasn't so bad I guess. But it just continues...
On one evening we wanted to grab some room service food and couldn't find the room service menu anywhere in our cabin. So I picked up the phone and dialed "housekeeping".. thinking it would go to guest services or a central location. Our room steward answered the phone (guess it goes to them?) and I asked where the menu was located. In a very condescending tone he said, "It was with the papers you received the first day that you probably threw away!" That wasn't helpful at all.
So we remember at least a BLT, caesar salad and hot chocolate, so ordered those from memory. The next day we found the room service menu on the television.. couldn't he have just directed me there without the rudeness?
On top of all this, our collapsible cooler barely received any ice and it often melted within an hour or two and never even covered our couple cans of soda or bottle of water.. this was a small size cooler, maybe 12x9 at most!! It got to the point I used a plastic bag I brought with me from the pre cruise hotel ice bucket and filled it with ice at the Lido to fill my own cooler.
On the last sea day the wife decided to sleep in until about 1 p.m... so we kept the "Snoozin" sign on the door until she got up and left, turning the sign to "Cruizin" to get the room serviced. When we returned a couple times later in the afternoon, nothing had been done. When we returned to get ready for dinner around 7 p.m. our room steward saw us and said he was just getting ready to do our room for the night.. we entered to find it still had not been serviced all day.
After dinner we found our sheets turned back and cooler without any ice at all. It was the night we had to have our bags packed and realized he never put out the luggage mat on the bed for us to use.
Lastly, since this is so long, the wife had rubbed off some makeup on the bed sheets earlier in the week and noticed the last night that the makeup marks were still on the sheets... they had never been changed. But we did find clean sheets crammed into the nightstands.
What a nightmare of a room steward!!! Every time we saw him we were waiting to get scolded for something.
We ended up going to the guest services desk the last night and removed the room steward's auto gratuity. Since we found out he had a morning and evening assistant, we put cash in envelopes addressed specifically for them and left them with the guest services person. We didn't want them losing out because of the head steward's work ethic and attitude.