What can cruise lines do better in 2013?

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Poll: What can cruise lines do to improve in 2013?
Poll Results
What can cruise lines do to improve in 2013?

Add more interesting shore excursion options
30
21.43%

Improve evening entertainment
39
27.86%

Cut back on extra-fee items, eateries, onboard
48
34.29%

Ramp up service, food in main dining room
60
42.86%

Invest in new WiFi technology to make it faster and cheaper
57
40.71%

Improve quality of spa operations, and eliminate post-treatment product pitches
10
7.14%

Add destination-related enrichment about ports of call
47
33.57%

Other! (Fill in below)
20
14.29%

Multiple Choice Poll.

Voters: 140.  You may not vote on this poll.

#1
New Jersey
3,603 Posts
Joined Nov 2005
We're wondering: What do you think cruise lines can improve on in 2013? We've got a few ideas, but as always would love to know what's on your mind, so please vote. And if you want to elaborate, tell us more below!

Thanks.

Carolyn

PS You can vote for more than one option....

Carolyn Spencer Brown
Editor in Chief
Cruise Critic
#2
Raleigh NC
24,629 Posts
Joined Oct 2007
Ramp up service!
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Kirk


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#3
New Jersey
3,603 Posts
Joined Nov 2005
Deleted
#4
Sydney, Australia
8 Posts
Joined Oct 2008
Come on cruise lines, stop treating us like idiots. If you tack on a mandatory gratuity, it ceases to be a gratuity and becomes a service charge. We like to tip, but not with a (metaphorical) gun to our head.
#5
Columbus,Ohio
5,659 Posts
Joined Mar 2011
For those of us that aren't fortunate enough to live in or near a port city and have to fly, I wish that the cruise lines could develop some sort of partnership with the airlines. After booking a cruise, it would be great if you could use your booking number as a means of getting a discount on airfare, even if it's only 10%.
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Carnival Conquest May 2016
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Carnival Destiny Feb. 2007
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#6
West Palm Beach, FL
3,858 Posts
Joined Jun 2004
Have better systems in place for entering & exiting the ship in ports.

Have a better system for tender & tour tickets without all the chaos.

MaryA
#7
Kensington, CT
718 Posts
Joined Oct 2011
my "other" request would be that smoking rules be revised. On my previous cruises, smoking was permitted in certain areas, but it wasn't enforced and there were men smoking cigars out by the pool in a smoke free designated area. While I have no problem with people lighting up, I choose to go where smoking isn't an issue. For instance, I know it's allowed in the casinos, so I purposely avoid the casino... but I shouldn't have to avoid areas designated as smokefree. Then there's the issue of smoking on balconies... I think the problem would be solved by making one entire side of the ship smoking and the opposite side non-smoking. I don't care which side is which, just pick one and I'll book the non-smoking side, so that when I go outside on the balcony of my stateroom, I can enjoy the sun and the view or even just have my slider open to the fresh air, without having to smell smoke (both cigar and cigarette) wafting up from a lower balcony or a next door neighbor. I had one cruise where we couldn't open our door all week, not even for a minute, due to a couple of chain smokers in the adjacent room... they were out there every waking minute. I couldn't even leave the door open at night to hear the ocean, because one of the occupants would get up in the middle of the night to have a cig every night. That's their rite, I understand that. They paid for that room. All I'm saying is that the cruiselines should have a way to keep all of their customers satisfied by keeping rooms separate. I'm more than happy to stay wherever I need to stay to avoid inhaling 2nd hand smoke. These ships are so huge, it shouldn't be that difficult.
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#9
Wisconsin
230 Posts
Joined Mar 2008
Cruiselines need to do a better job of enforcing the rules about childern in adult only areas of the ships.
Then there needs to be a betterway of eliminating the chair hogs.
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#11
South Florida
360 Posts
Joined Apr 2011
IMO the cruise lines need to stop the never ending new for-fee options. For-fee options for cabanas on the pool decks now! We are moving back to the class systems of the ocean liner days.
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#12
Pismo Beach, CA
1,705 Posts
Joined Jan 2008
I "second" the request for smoke-free balconies on lines that don't already have them.
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#13
New Jersey
3,603 Posts
Joined Nov 2005
Beachbum, great suggestion! We'll pass that on.

Carolyn

Originally posted by beachbum53
For those of us that aren't fortunate enough to live in or near a port city and have to fly, I wish that the cruise lines could develop some sort of partnership with the airlines. After booking a cruise, it would be great if you could use your booking number as a means of getting a discount on airfare, even if it's only 10%.
#16
Louisville, Ky, USA
4,198 Posts
Joined Aug 2001
I wish RCCL (and other cruise lines) to add new ports. The destination is of prime importance to us. Hate going to the same ports over and over.
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"THE WORLD IS A BOOK, AND THOSE WHO DO NOT TRAVEL READ ONLY ONE PAGE" ST. AUGUSTINE
keep on cruising
Robb

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#17
California
2,123 Posts
Joined Feb 2012
This poll is probably subjective depending on which cruise line you cruise with, unless you frequently cruise many lines.

We thought the evening entertainment was seriously dated, especially music. We would have enjoyed hearing a more current selection.
#19
3,656 Posts
Joined Jan 2000
Originally posted by Robb
I wish RCCL (and other cruise lines) to add new ports. The destination is of prime importance to us. Hate going to the same ports over and over.
Every time they increase the size of their ships the number of available ports shrinks. More port options? Use cruise lines with ships in the under-1000 passenger size range.
#20
3,656 Posts
Joined Jan 2000
Originally posted by beachbum53
For those of us that aren't fortunate enough to live in or near a port city and have to fly, I wish that the cruise lines could develop some sort of partnership with the airlines. After booking a cruise, it would be great if you could use your booking number as a means of getting a discount on airfare, even if it's only 10%.
Industry-wide, over the last three years or so the airlines have seen profit margins of around 2.5% to as low as 1% depending on a number of factors, the most variable of which is fuel costs. There's no blood to be squeezed out of that turnip. Especially "only 10%".