“I'm disappointed that you have refused to provide me a quote by email and are only interested in 'phoning me directly despite me stating I'm unable to discuss the upcoming trip over the 'phone. Your etiquette is disrespectful when you don't even answer my request and illustrates the inequity of service that's available compared to a colleague at my firm who always receives a quote by email from his cruise consultant enabling him to choose at his leisure which options to select.
Please bear in mind that I did not initially call you and it was you who called me after NCL's system registered a login to my recently created account when I was checking which upcoming cruises were available that suited our calendar. That was 10 days ago and now I see that the type of stateroom I requested is now sold out! This would have been an almost certain sell for you because we were ready to buy once we had a few more details on the flights, hotels and tours of Rome.
As a long term investor in NCL's overseas holding company, I'm disappointed to see an employee of MY COMPANY treat a repeat customer in this fashion and intend to raise the matter with ***************, who oversees reservations, air/sea and customer relations. In addition, there will be follow-up postings of my customer experience with my PCC on cruisecritic.com's NCL forum”
My PCC never answered and appears not to care. If there’s a “No Email” policy with NCl, he should have told me.