OBC question...how soon?

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#1
1,415 Posts
Joined Feb 2007
I have not had any problems at all .... within minutes actually...getting my free upgrades...actually I just got another one tonight..but how long is it taking for people to get the OBC once they submit the form? I should have a $230 OBC when it finally comes through.
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#2
Pacific NW
9,086 Posts
Joined Oct 2003
It varies but can take up to a week.
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#3
Columbus,Ohio
5,560 Posts
Joined Mar 2011
When I submitted the form for our OBC, I got an e-mail from Carnival saying that, due to the backlog of requests, I should allow 7 days for the OBC to show up on my docs.
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#4
SE Georgia
609 Posts
Joined Apr 2011
Originally posted by GAMOM4
I have not had any problems at all .... within minutes actually...getting my free upgrades...actually I just got another one tonight..but how long is it taking for people to get the OBC once they submit the form? I should have a $230 OBC when it finally comes through.
I submitted within 15 minutes of the start of current sale and haven't heard anything. Could go to Lido Deck handicap room but it stated a lip into bathroom and that won't work for me. We are in modified room that has no lip anywhere on Empress Deck so stated we wanted to stay there. Even with so many people saying they have already received notification of approval and credit shown mine has not changed. There were nothing shown as available except for Lido (and even that said not available earlier today) until I went and checked a little while ago. Someone must have upgraded as there was an interior on Empress available. I resubmitted stating I wished to stay in room I already had on Empress (iit would only be a price drop) and hope I hear something soon.
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#6
Arkansas
30 Posts
Joined Aug 2012
If you submitted the form, you should get an email stating the approval or denial of the credit. This email has been sent to me within three days before. However, i have been waiting for a month on the last one. When i called, they said they had a large volume of credits and i should expect long delays. I will call again this week.
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#7
Niceville, FL
11 Posts
Joined Jul 2012
Where does it OBC show? I submitted mine last night and today my total was adjusted and I do not see where the OBC is posted.

I have already made my final payment and I made our booking with fare where you could get the adjustments if the price dropped lower, I cannot remember what it was called.
#8
Tennessee
1,613 Posts
Joined Oct 2011
I put in for obc on the sale Monday at 7:30 am CST and nothing yet. I did call the same day to get the upgrade and that is showing with the new room in My Cruise Manager.
#9
Vermont
2,546 Posts
Joined Apr 2011
Yes, I think it depends. I submitted for myself on Monday and my SIL on Tuesday. She already got hers, but I haven't gotten mine yet.
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#10
Pacific NW
9,086 Posts
Joined Oct 2003
Yes, they're very inconsistent. I've gotten it within a few hours or as long as a week.

@Mxited: a month is way too long. Have you looked at your cruise docs to see if it's posted there? If you have and it isn't, then call them! It shouldn't be more than a week.

For those of you wondering how to find the OBC on your cruise docs...go to Manage my cruise and log in to your account. Select "View Cruise Docs" and a box will pop up. Select "Print General Information." This will produce a PDF--scroll to the second page and that's where you'll find any OBC you have.
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It isn't that life ashore is distasteful to me. But life at sea is better. ~Sir Francis Drake

Counting Down the Days to Alaska and Western Med cruises!







Tour spreadsheet for NCL Epic Western Med (embarking in Civitavecchia)




Happy Cruising Memories

NCL Pearl, 09/26/16 (Pacific Coastal) ~~ HAL Amsterdam, 09/25/16 (One-night from Seattle to Vancouver) ~~ NCL Epic, 3/6/16 (Morocco and the Canary Islands) ~~ NCL Jade, 10/11/14 (Adriatic; first solo cruise) ~~ Carnival Legend, 6/21/13 (Baltic) ~~ Carnival Inspiration, 08/10/12 (Mexico) ~~ Carnival Inspiration, 08/13/12 (Mexico; birthday cruise!) ~~ Carnival Spirit, 06/28/11 (Alaska) Cruise Review ~~ Carnival Splendor, 08/22/10 (Mexican Riviera) ~~ Carnival Spirit, 08/15/07 (Alaska) ~~ Caribbean Princess, 07/29/06 (W. Caribbean) ~~ Carnival Pride, 12/21/03 (Mexican Riviera) ~~ Carnival Spirit, 12/18/02 (Southern Caribbean) ~~ Carnival Spirit, 8/15/01 (Alaska) ~~ Carnival Holiday, 3/10/97 (Mexico)
#11
Pacific NW
9,086 Posts
Joined Oct 2003
Originally posted by Mxited
If you submitted the form, you should get an email stating the approval or denial of the credit. This email has been sent to me within three days before. However, i have been waiting for a month on the last one. When i called, they said they had a large volume of credits and i should expect long delays. I will call again this week.

BTW, I don't get an email as often as I get one. I was waiting on three forms that I'd submitted and didn't receive any emails--looked on Manage My Cruise and there it was--that was two days ago. Still no email.
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It isn't that life ashore is distasteful to me. But life at sea is better. ~Sir Francis Drake

Counting Down the Days to Alaska and Western Med cruises!







Tour spreadsheet for NCL Epic Western Med (embarking in Civitavecchia)




Happy Cruising Memories

NCL Pearl, 09/26/16 (Pacific Coastal) ~~ HAL Amsterdam, 09/25/16 (One-night from Seattle to Vancouver) ~~ NCL Epic, 3/6/16 (Morocco and the Canary Islands) ~~ NCL Jade, 10/11/14 (Adriatic; first solo cruise) ~~ Carnival Legend, 6/21/13 (Baltic) ~~ Carnival Inspiration, 08/10/12 (Mexico) ~~ Carnival Inspiration, 08/13/12 (Mexico; birthday cruise!) ~~ Carnival Spirit, 06/28/11 (Alaska) Cruise Review ~~ Carnival Splendor, 08/22/10 (Mexican Riviera) ~~ Carnival Spirit, 08/15/07 (Alaska) ~~ Caribbean Princess, 07/29/06 (W. Caribbean) ~~ Carnival Pride, 12/21/03 (Mexican Riviera) ~~ Carnival Spirit, 12/18/02 (Southern Caribbean) ~~ Carnival Spirit, 8/15/01 (Alaska) ~~ Carnival Holiday, 3/10/97 (Mexico)
#12
Huntersville,NC
716 Posts
Joined Jun 2011
Just call Carnival if you wish we always do and OBC is on account instant. We had a friend whom summited a form online and after I told him to just call even thou form was in online..He called and got a PVP to just do it over phone right away also. Only 1 time I got a lazy PVP than ansewed the phones and had no clue what to do..Many other time I call my PVP if hes not on duty I call the reg 800 #. Im not 1 for waiting...LOL
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#13
Pacific NW
9,086 Posts
Joined Oct 2003
Originally posted by Express Man
Just call Carnival if you wish we always do and OBC is on account instant. We had a friend whom summited a form online and after I told him to just call even thou form was in online..He called and got a PVP to just do it over phone right away also. Only 1 time I got a lazy PVP than ansewed the phones and had no clue what to do..Many other time I call my PVP if hes not on duty I call the reg 800 #. Im not 1 for waiting...LOL

Glad that works for you. I don't have time to sit on hold so don't mind waiting for them to get to my form.
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It isn't that life ashore is distasteful to me. But life at sea is better. ~Sir Francis Drake

Counting Down the Days to Alaska and Western Med cruises!







Tour spreadsheet for NCL Epic Western Med (embarking in Civitavecchia)




Happy Cruising Memories

NCL Pearl, 09/26/16 (Pacific Coastal) ~~ HAL Amsterdam, 09/25/16 (One-night from Seattle to Vancouver) ~~ NCL Epic, 3/6/16 (Morocco and the Canary Islands) ~~ NCL Jade, 10/11/14 (Adriatic; first solo cruise) ~~ Carnival Legend, 6/21/13 (Baltic) ~~ Carnival Inspiration, 08/10/12 (Mexico) ~~ Carnival Inspiration, 08/13/12 (Mexico; birthday cruise!) ~~ Carnival Spirit, 06/28/11 (Alaska) Cruise Review ~~ Carnival Splendor, 08/22/10 (Mexican Riviera) ~~ Carnival Spirit, 08/15/07 (Alaska) ~~ Caribbean Princess, 07/29/06 (W. Caribbean) ~~ Carnival Pride, 12/21/03 (Mexican Riviera) ~~ Carnival Spirit, 12/18/02 (Southern Caribbean) ~~ Carnival Spirit, 8/15/01 (Alaska) ~~ Carnival Holiday, 3/10/97 (Mexico)
#14
Alpharetta, GA USA
1,118 Posts
Joined Sep 2003
Originally posted by Quilting_Cruiser
Yes, they're very inconsistent. I've gotten it within a few hours or as long as a week.

@Mxited: a month is way too long. Have you looked at your cruise docs to see if it's posted there? If you have and it isn't, then call them! It shouldn't be more than a week.

For those of you wondering how to find the OBC on your cruise docs...go to Manage my cruise and log in to your account. Select "View Cruise Docs" and a box will pop up. Select "Print General Information." This will produce a PDF--scroll to the second page and that's where you'll find any OBC you have.
My cruise document just states "As Agreed" on Pg 2, no dollars shown ? Is this because I booked through a TA ?
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#15
Pacific NW
9,086 Posts
Joined Oct 2003
Originally posted by J&B in GA
My cruise document just states "As Agreed" on Pg 2, no dollars shown ? Is this because I booked through a TA ?

I haven't booked through a TA in years, so I don't know if that changes what you see on your cruise docs, but I don't think it does. There should be a box that says Total Cruise And Air Charges at the top and then outlines what you paid. Then right below that is another box that has any OBC you have. Anyway, that's what mine show. If you don't have that, you may want to check with your TA to see what's up.
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It isn't that life ashore is distasteful to me. But life at sea is better. ~Sir Francis Drake

Counting Down the Days to Alaska and Western Med cruises!







Tour spreadsheet for NCL Epic Western Med (embarking in Civitavecchia)




Happy Cruising Memories

NCL Pearl, 09/26/16 (Pacific Coastal) ~~ HAL Amsterdam, 09/25/16 (One-night from Seattle to Vancouver) ~~ NCL Epic, 3/6/16 (Morocco and the Canary Islands) ~~ NCL Jade, 10/11/14 (Adriatic; first solo cruise) ~~ Carnival Legend, 6/21/13 (Baltic) ~~ Carnival Inspiration, 08/10/12 (Mexico) ~~ Carnival Inspiration, 08/13/12 (Mexico; birthday cruise!) ~~ Carnival Spirit, 06/28/11 (Alaska) Cruise Review ~~ Carnival Splendor, 08/22/10 (Mexican Riviera) ~~ Carnival Spirit, 08/15/07 (Alaska) ~~ Caribbean Princess, 07/29/06 (W. Caribbean) ~~ Carnival Pride, 12/21/03 (Mexican Riviera) ~~ Carnival Spirit, 12/18/02 (Southern Caribbean) ~~ Carnival Spirit, 8/15/01 (Alaska) ~~ Carnival Holiday, 3/10/97 (Mexico)
#16
Alpharetta, GA USA
1,118 Posts
Joined Sep 2003
Originally posted by Quilting_Cruiser
I haven't booked through a TA in years, so I don't know if that changes what you see on your cruise docs, but I don't think it does. There should be a box that says Total Cruise And Air Charges at the top and then outlines what you paid. Then right below that is another box that has any OBC you have. Anyway, that's what mine show. If you don't have that, you may want to check with your TA to see what's up.
My TA sends me a booking confirmation he receives from Carnival, and that copy shows my charges, not sure about OBC, but just submitted my FCD # yesterday which should get me $200 OBC, so I'll wait for the next confirmation from him and check that email.

Thanks.
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Until we're cruising again,
J&B

Our Next Great Cruise Adventures
08/2017 - Celebrity Silhouette - British Isles Tour
09/2017 - Carnival Legend Down Under - Honolulu, HI to Sydney, AU
02/2018 - Carnival Magic - John Heald's Bloggers Cruise 11 - Western Caribbean
05/2018 - Celebrity Infinity - California Coastal
05/2018 - Celebrity Infinity - Alaska Inside Passage
10/2018 - Celebrity Summit - New England and Canada

Our Cruising History
02/2017 - Carnival Glory - John Heald's Bloggers Cruise 10 - Eastern Caribbean
11/2016 - Celebrity Infinity - Panama Canal (Eastbound)
05/2016 - MSC Divina - B2B Western & Eastern Caribbean
06/2015 - Caribbean Princess - Norway Fjords
02/2015 - Carnival Freedom - Ft. Lauderdale to Galveston Re-positioning
11/2014 - Celebrity Constellation - Eastern Caribbean
05/2014 - Celebrity Summit - Bermuda
02/2014 - Carnival Sunshine- John Heald's Bloggers Cruise 7 - Western Caribbean
04/2013 - Star Princess - R.T. Los Angeles to Hawaii
03/2012 - Carnival Magic - John Heald's Bloggers Cruise 5 - Western Caribbean
10/2011 - Carnival Magic - Spain & Southern Trans Atlantic
09/2010 - Grand Princess - Norway/Iceland Northern Trans Atlantic
06/2009 - Star Princess - Alaska Inside Passage
01/2009 - Celebrity Galaxy - Southern Caribbean
11/2006 - Caribbean Princess - Eastern Caribbean
12/2004 - NCL Dream - Western Caribbean
11/2003 - Island Princess - Panama Canal
12/2002 - Sun Princess - Mexican Riviera
05/1994 - NCL Dreamward - Bahamas
05/1986 - Carnival Tropicale - Mexican Riviera
12/1980 - American Hawaii USS Independence - Hawaiian Islands
#17
Littleton, MA USA
117 Posts
Joined Apr 2003
submitted my form Tuesday night for the second price drop. Noticed today on my account with carnival that the price of the cruise was lower but my credit hasn't shown up yet. I have never had this happen before it is always at the same time. My cruise is paid in full and if I subtract what the new cruise price is and what I paid my obc should be 60 more.

My question is have you had this happen before to you and should I wait the 7 days?