Posted May 25th, 2013, 05:34 AM
So if you cancel your original booking completely your new re booking falls into the "For new Bookings Only" category if you keep it with RCI?
This is strange because with RCI Australia even if you do a courtesy hold on a cabin on line and dont go ahead with the booking,then decide to book same cabin same category same cruise when a special comes up or price lowers you dont fall into the "For new Bookings Only" conditions because the courtesy hold is classed as a previous booking.
Not to say this is completely true but this is what I was told by RCI when I tried to book a cruise at the cheaper price I had previously had a courtesy hold on? I refuse to put a courtesy hold on anything now!
You could of coarse make a new booking first then cancel the original booking but you are not allowed to put same guests names in another cabin that are already booked in a cabin so would require name changes to new cabin after the original was cancelled?
I believe you have been given incorrect information as I have cancelled and rebooked on a number of occasions to get price drops or upgrades. Unless of course they have done the incorrect thing for me, but I remember one of the staff telling me once that if the system lets them do it then it is okay to do it. i.e if you are permitted to upgrade, the system will let you do it, if not you will have to cancel and rebook, and the system has never stopped a cancellation and rebook for me. I have also booked a hold reservation and then missed the deadline but booked the cruise anyway at a later point. I don't recall if it was at a different rate or not. MicCanberra is also correct in saying in some instances if you go through a T/A they will just knock the price off (and most likely absorb it themselves), without going through RCCL.
I don't generally use a T/A, so go directly to Royal Caribbean. I have never had to book a second cabin, but I have booked and paid the second deposit prior to having the initial one refunded.
On one occasion after final payment where I cancelled and lost 25% of my booking but was still able to upgrade and get a refund due to the significant price drop, I didn't have to pay a second time, they were able to transfer the amount I had paid across and just refund the remainder. Not sure why they can't seem to do this when it is just the deposit you have paid.
The one issue is if you have a really good cabin, you always run the risk of actually losing it because there is a small chance someone else will book it in the timeframe taken to cancel and rebook. Especially if really good rates are being offered.
I was concerned about this last time I did it as I had a great hump cabin and there weren't any other good position cabins left. To ensure I could get it I asked the customer service rep to make my new booking all the way through to room selection, without name required, then hop on my old booking and switch my room to any other so my hump cabin was available, then go back to the other booking and quickly select that cabin, then go back and cancel the original booking, then return to the new booking and complete it! Worked a charm
I am sure I would have still loved the cruise anyway even if I did end up with a dodgy positioned cabin, as it was still a balcony, and still $1000 cheaper than what I'd originally paid!