Iamthesea

Lucky you! I honestly do not think that after putting all of our belongings away in one stateroom that I could muster up the gumption to move again the next day. But with 13 more nights ahead, I might be willing. 😁 As I mentioned earlier, my TA is not aware that this is happening. I did not go through her. I went through the Upsell department directly. 😉 I doubt she could do anything. If there are no staterooms... 🤷‍♀️ This happened to us last year. After getting off of an overnight flight to Amsterdam, I had a message from HAL saying that they had an upgrade from our SS to a Neptune. I knew that it would not still be available after a days delay, but looked up the stateroom number just in case. It was a HC accessible stateroom. We declined. My fear is that this could happen again. So if we have not had any success before leaving on the 7th, I do plan to call and let them know we will be traveling. It would be much easier to get a call while I still have access to my cell, and the deck plan handy on my computer! Knowing my DH, he will want to nip the whole thing and get our money refunded before we leave.

I have a double first name, a middle (my maiden name), and then my last name on my passport. I have the same problem with the airline where one part of my middle names is chopped off. I think it must actually show up fully in their system, but when I look at my reservations, the entire name is not there. To date, I have not had a problem flying.🤞

Too complicated...A taxi it is!!! 😁 Thank you again!!!

They might hold it against us!!! 😀

Thank you for those words. Made me 😃. I was assured that they were all sold out, as that was what the rep saw on his computer. We do not feel the need to be compensated. We would like the SS, however. As with Haljo1935 experience, I am thankful that HAL at least called about the mistake instead of taking it upon themselves to move us to the bow. That would have really upset us!!! I do wish that I had acted sooner in asking for a reduction on the Vista Suite. 😯 I kept thinking that the Upsell rep would call me back and I let that go too long. My fault there! Haljo1935 - Thank you! I remember reading your story, and also read a very recent account about a similar situation when a couple was moved out of their long booked stateroom and only discovered the change when checking in online. It was a special stateroom, as well. I cannot remember which cruise line this person was sailing with. I do check availability on my end, daily (more than once 😁) by computer. Yesterday, when I told the rep that I would check back in with them, he made it clear that the Upsell department would get back with me. In other words, don't call them! My husband heard the conversation, as well.

My TA had nothing to do with the upsell. Last year, we received the offer and I went directly through HAL, just as with this upsell. My TA never knew we had made a stateroom change. I just took a look at my confirmations from last year (yes, I save everything) and I never received an updated confirmation showing the change. It was done about 10 days out. Again, it doesn't matter if I have one or not. Although I do have proof that HAL has charged our card, they cannot magically find me that SS.

No, the Upsell rep said that a new invoice/confirmation would be sent out within a couple of days. She may have said it would first be sent to my travel agent, who would then forward to me. However, on a lark that afternoon, I did go on HAL's website to take a look at my booking. The new stateroom was listed on my confirmation! Paid in full, and I was checked-in. And remember, my credit card charge had already gone through and on our Visa account. I should have taken a screen shot, but did not have any reason to do so. 🤔 Besides. what would it matter in this circumstance, anyway!

Is Pinnacle Grill open for lunch on embarkation days or only sea days?

Those are sold out, as well, but the forward SS does not give us the space that we had in a prior Pinnacle Class ship. If it did, I could have probably talked DH into it. He is prone to seasickness and nervous about that location. We like the separation in the midship SS locations. That wasn't the case before we had one last year. We were a little hesitant about that because we previously had a SS on the N. Amsterdam that was as big as some of the Neptune Suites. A larger bathroom, also! But after having stayed in one on the N. Statendam, we learned to love it. I had my space when getting ready in the evenings, and DH had his while watching T.V. More storage in the midships than on the bow. If we were offered the Neptune SQ on the bow, that would be something to consider if I could twist DH's arm. 😀 I hope it was an honest mistake. The original rep seemed nervous. We will have a great time, either way. Thank you!

Oh, this information is so wonderful. Thank you very much! DH and I are looking it over. DH had said earlier that we should just take a taxi and getting off of the X99! I had not thought about that. 😉 I prefer to walk and be able to see unexpected nooks and crannies. To answer your question about Edinburgh Castle, we have toured it before and will not be doing so again. I just want to start the walk at the top of the Royal Mile. We are familiar with Victoria street and getting to the castle, so taking another bus to that point would work. However, we are also looking at taking a tour once we get up to the top. Question: After seeing Holyrood Place, you suggested we get a cab back to the X99 stop, and you mapped out the way. Is that route walkable? I cannot tell if the grade is level or up hill.

I have decided to post this after reading the NEWS FLASH thread about HAL reserving, or taking away, staterooms which hold 3-4 passengers. I don't know if our situation has anything to do with what I have been reading on that thread, but thought I would post and tell you what happened to DH and me. If anything, it's an interesting situation! On April Friday, the 12th, my husband and I decided to take an upsell for what we considered a decent $ amount from a Verandah Spa stateroom to a Signature Suite, midship. I actually posted about it on a couple of threads here on the HAL forum. I was very excited!!! The stateroom was picked out by the rep (1 of 3 available). We were assigned the stateroom number, paid over the phone, and the payment went through on our credit card that afternoon. Fast forward - On Monday afternoon, April 15th, we received a call from the Upsell department. It was the same rep that we had made arrangements with on the Friday before. She said that she had made a mistake and sold us a stateroom that was not available. The rep was calling to ask us if we would take one of the two Signature Suites on the very bow of the ship, Deck 5. We refused that location. Those SS are smaller than the normal SS staterooms and not worth the upgrade amount we had paid. Not to mention an undesirable veranda. She understood and apologized for not being able to give us the midship location. I kind-of felt sorry for her, but we were very disappointed! We just find it very odd that a stateroom would be showing available when it was already booked. Now after reading the NEWS FLASH thread, I can't help thinking that someone with 3 persons booked in their original stateroom, got an Upsell letter for an SS. And the Upsell department gave them our stateroom because it sleeps 3, while the other two bow SS do not have the Murphy bed. I know that's a long shot of what happened, but still. 🤨 This is where we stood over a week ago: The Upsell department rep said HAL would hold our money, and we would be put on a Priority upgrade list for any other SS that became available before our sailing. She said she would update us in a few days (she did no!) In the meantime, we were put back in our original VQ stateroom. So after a week and two days, and not hearing anything from anyone at HAL, I decided to make a call to the Upsell department today. Still no Signature Suites or Neptune's available. The guy that I talked to today said that there are notes on our booking that we are to get first pick of any cancellations (makes me sad to think someone has to cancel for us to be made whole.) One other note: Before being assigned the SS, we had asked about an upsell to a Vista Suite. The asking price was too much in our opinion. There were multiples of Vista's left. So after what happened, and knowing that we may not get another chance at a SS, we thought that we could always try and negotiate getting a Vista for less than the original upsell amount. I have been checking availability and doing research on the best locations and had 3 choices (out of at least 25) picked out. That number remained the same through Monday morning, and then suddenly, they were all sold out. I am thinking they were assigned to GTY passengers. The rep that I talked to today confirmed that the Vista's were all sold out when I asked about maybe moving to one. Surprisingly, there remains a good amount of those extended veranda staterooms on Deck 4 - plus many more Inside - Veranda staterooms - available. Well, there's my sad story. Sorry it is so long! Has this happened to anyone before? .

Thank you! I see that. They are nice enough rooms, but not only do they have the SS bathroom and smaller verandah (as does the SQ's below), they are also under the Crow's Nest!

Ditto for Harv & Marv!!!

On the Rotterdam, what is the worse Neptune Suite? I tried looking at some videos and thought I saw one that had a bathroom like the 2 sink bathrooms in the Signature Suites, instead of a tub and a shower. We do not need a tub, but thought that was interesting. Also, are the stateroom layouts different in the aft and the forward Neptunes versus the Neptunes on the midship sides?

Can complaints be made on the app from home before taking a cruise?