My three children haven’t cruised on Princess since August 2003. I booked a family cruise yesterday and all three had their CC numbers and cruise credits intact and recognized. None of my kids had the same address, phone numbers or email as in 2003. My daughter has a married name as well. Call back and ask to speak with a supervisor, you were given incorrect information. If you don’t want to deal with the outsourced call center, then call 800-901-1172 and ask for a Princess Cruise Planner. You should get immediate help.
As an aside because I was booking so many people at once I asked for a new PCP. I knew there were many elements that made it more complicated to book. (My prior PCP has been useless.) I LOVE my new PCP! He was very detail oriented and made suggestions I hadn’t even thought of.