portadown

Problem solved. Dakar has now been added to the itinerary on the Cunard site.

I've just looked at the itinerary for the 2026 Queen Anne World Cruise on the Cunard UK site, and I see that Dakar, Senegal is missing from the itinerary -- though it's mentioned in the description of the trip. Is it an oversight or has it not been included?

On 7 January 2024, I purchased a shore excursion on the Queen Anne, sailing in June 2024 to the Norwegian fjords. The day after I made the purchase, I noticed that my credit card had been double-billed for the amount. I contacted Cunard (UK) by phone, and the agent promised to forward the request for repayment to the finance office. She said to expect a response in five to seven business days. Nothing happened. On 22 January, I spoke with Cunard again, and the agent said that she would expedite the request. Still nothing has happened. I'm not sure what else I should do or whom I should contact.

This trip was booked in December 2018 when the world was quite a different place and there were no requirements for pre-boarding virus testing. I naively assumed that Cunard’s recommended agent would cover the cost of an enforced cancellation.

Thanks so much for the Saga suggestion, but they also have a ceiling on the amount — far less than the 66% of my fate that Holiday Extras is offering. Joining at a later date is a possibility — eight days later in New York, probably — but it would mean a last minute scramble. I feel like I’m expecting the worst, but hoping for the best!

We're just doing the final preparations for a world cruise in January -- Southampton to Southampton -- and I've been having a problem with travel insurance. I was wondering if someone might be able to help me. Our Booking Conditions state that travel insurance is required, and because we are making such a long trip, it is very likely that we will need to submit a monitored COVID test before we are allowed to board in Southampton. We contacted Holiday Extras, the agency suggested by Cunard by following the link on the Cunard site. After making an online inquiry, we were told that we had to speak to an agent because of the length of the trip and the amount of the fare. The Holiday Extras agent whom I spoke to yesterday on the phone told me that there is an upward limit on cancellation claims. (To receive the maximum, he said that we'd need to "top up" the standard amount, though he wouldn't be able to tell me how much that would be until we bought the actual policy.) My concern is that the cancellation limit only covers about 2/3 of the cost of the trip. The agent said that it was unfortunate but that there was no other option. That means if I'm denied entry at Southampton because of a COVID positive result, then my partner and I will each lose 1/3 of our final payment. When I contacted Cunard after hearing this, the Cunard telephone agent was less than helpful: he said that he understood the situation, but he could do nothing about it. I asked him why Cunard was recommending an agency that would not cover the full cost of a cancelled trip, and he told me, quite categorically, that Cunard was *not* recommending them but only "suggesting" them. I told him that I had followed a link from the Cunard site to reach Travel Extras, and the Cunard logo appeared onscreen at Travel Extra. He told me that I should "shop around" and find another agency that would cover the full price of the cruise if I am denied entry. He couldn't give me the names of any other agencies to try. I told him that I'd already checked with several companies, and none of them was able to offer anything better than Holiday Extras'. In fact, most of them were offering only about 1/6 of my paid fare in case of being denied entry. I don't quite know what to do. I'm hoping, of course, that I won't be have to make a claim! Is there any other company that anyone can recommend? I think it's very unfair that Cunard sets a rule that I will not be allowed boarding if I have a positive test, and I then lose 1/3 of what I have paid because their preferred agency won't cover it. I asked the Cunard agent what would happen to my cabin if I am denied entry, and he told me that it might be used for an upgrade (!) but that it would not be resold. (I find this a little disingenuous: I suspect that it would be resold for a later leg of the trip.) Does anyone have any ideas? Again, it's a worst-case scenario, but things have been difficult during this very *long* process. (We originally booked the trip in 2018, and, like everyone else, we've gone through two cancellations.) Thanks.

We did the trip in December 2018. I thought it would just be a chance to have an escape from a UK winter, but it ended up being so much more interesting than I first expected. The weather was warm and sunny in most of the ports. I've put a few pictures of the trip online if you wanted to have an idea of what to expect. https://www.flickr.com/photos/armaghus/albums/72157703726795511