Wrong answer.. need to address it as it's happening. If you're not getting any any response from Royal, then that's an issue. Especially if you have a pending cruise, it is unsatisfactory.
That being said, After spending 30 mins on the phone with them today, they ended up resetting my password, which worked, and I'm good to good now.
But, your answer of 'ho humm, just wait a day or two' doesn't cut it in our situation.
It took proactive action on my part to fix it. Now, if I didn't have anything booked for a year or two, I might agree with your lackadaisical attitude toward this issue, but not here.