Your review is “spot on”. We are currently on the same cruise, also enjoying a Vista suite. We just came from breakfast in MDR; after 3 separate requests, our coffee refills and my English muffins never arrived. Overall, the dining services have not been what we are accustomed to on HAL. No lobster tail (other than at additional cost) offered the entire cruise. My husband was told he could order escargot 24 hours ahead and receive it for appetizer but it has never happened. The staff indeed work very hard but it seems they are either short staffed or not trained sufficiently. We have loved HAL on past cruises but we have been disappointed this time around.