bobolz

After 2 cruises using SS air we have been very satisfied with the routing they booked for us. Like banjo said, if you know in advance of the flights you would prefer, and you live near a major hub , it helps get you the best results . good luck

We are using toptour Portugal. I think I found them on TripAdvisor. They so far have been very responsive. Have not used them yet though. Good luck

Thanks port power for the response. So you are saying that the insurance company will not reimburse you for the ‘cancelled’ passenger even if it is for a covered reason, so it sounds like you are better off finding a replacement for that person. Is that because the price of the room is the same if there is 1 or 2 people (Unless there is a single supplement available on that particular cruise?) I just assumed cruise line insurance covers the cost of each person, I guess that is not the case. you say airfare was not involved in your situation, meaning you didn’t get it through the cruise line, or did you just not require air for that cruise? I’m a little concerned how that will work changing the ticket by either removing the cancelled passenger off the ticket or replacing them with a new person. thanks again for your response

I’m curious of anyone has ever experienced a situation where 1 of the passengers (double occupancy) on a cruise and flight ticket has to cancel due to illness or other covered reason, but the other passenger in the room/flight decides to take the trip? Has anyone purchased air, cruise and insurance through SS and had this situation occur? If so, would you be willing to share your experience OR if there is anyone who would know what would happen in regards to reimbursement for the person who can’t travel as well as any concerns,actions or inconvenience that the couple would experience if they wanted to make this change to their booking. The couple has already paid in full and is already less than 60 days from embarkation. thanks in advance

We are also sailing out of Lisbon in May on the Dawn. As mentioned AA does offer PHL to LIS nonstop and so far that is the flight SS booked for us. They did charge us extra to fly out 2 days early on that flight ,however, the extra they charged was still less than what we could have booked on our own. We do not have enough points with airlines , so we will continue to use silverair until it becomes cost prohibitive, which so far it has not. With all the uncertainty in this world, I can’t afford to lock in early with my own money by booking direct. Lois- I believe you will be able to work out a better flight with your TA or CC, we certainly did. Good luck and safe travels.

We got our room assignment about 3 months b4 sailing on what is now a waitlisted cruise. I don’t know if that expedited the room assignment or not. Good luck, hope you don’t have to wait too long. Enjoy your cruise!

Good to hear! . That’s nice and center of the ship I believe. Ours is more to the front , not ideal in rough waters, but just happy to have my room in advance .enjoy your voyage, I would love to hear your opinions about the room. Safe travels!

Looking forward to hearing about your nice surprise! Have a great trip!

Riandel, did you happen to reach out to your SS agent? I had contacted him just to inquire and that is when he responded with my updated reservation w room assignment. I can’t guarantee contacting them will yield a similar response, but does not hurt to try. as others have stated it is a guarantee room, so you should have a room, so hopefully you will be pleasantly surprised soon. By the way is your cruise waitlisted? Are you flying (using SS air) to the departure city or is port in driving distance to your home? At this time, our cruise has no available rooms, all are waitlisted, but are offering the lower level rooms as guarantees (when they had been previously waitlisted). Hope you will share your outcome when you return. enjoy your cruise! Safe journey

I have not used them yet, but I booked toptour.pt Portugal. I think I found them on TripAdvisor. The confirmation looked professional, so hoping all goes well. We are traveling in May, I can let you know after our trip. Good luck.

We will be traveling to Porto arriving in leixos( sp) port and wanted information on what options are available at the port to arrange either private tours or transportation to Porto . I’m debating on whether to book a private tour in advance since the included tour my cruise line is offering is waitlisted . Is it easy to navigate on your own to get to/from/around Porto from the por? Is there a shuttle that takes you to/from Porto? I believe it is approx 1/2 hour or less ride from the port also which city would you recommend touring Guimmares (sp) or Porto ? Any experience or recommendations would be welcomed.

I’m sorry to hear about that crazy routing Spins. I agree that would be a no go. I hope you are able to have them changed. We received a not so great routing on our upcoming cruise and asked if they could change the days and our SS agent got back to us with the flights we wanted(both non stop and open jaw from PHL to/from Europe) , but with a reasonable deviation fee. Even with deviation fee, there was no way I was getting that BC flight on my own for even close to what SS charged us. So will wait and see if our flights are ticketed as planned and if so, this will be the 4th time SS got us a better BC deal and non stop flights .good luck and hope all gets corrected.

Thanks to those that responded with your experience. I’m aware that there is no way to predict sea conditions, I just read that it is considered one of the roughest sea passages(like the Drake Passage) , but apparently the worst time is after August ,in the fall and winter, and based on what I read above, gourmet Gal experienced just that in Sept while those that traveled in May did not notice anything out of the ordinary. I’ll just cross my fingers it won’t be too bad in May. Thanks again!

Curious if anyone has recently taken this itinerary with SS or any other cruise line. I understand the Bay of Biscay can be quite rough at times, wondering if during a northerly route from Lisbon in May rough waters were enough to cancel ports? Ports include Porto, La Corunna, Bilbao, Bordeaux. Thanks in advance.

Just received our room assignment about 3 months out. Got upgraded to a superior veranda from a vista on the Dawn, so I’m happy. I hope everyone else with gtys also gets upgraded and receives their assignments in advance. I don’t think I would have been happy waiting until we boarded, especially since looks like cruise is filling up, almost all rooms are waitlisted. good luck to all and happy sailing!