CC71

We’re on this cruise too but flying out on the 30th of December from Birmingham, our flight is at 06.15 with Jet2. I should imagine that your flight time will also be early morning as they will want to ensure you can board in plenty of time before we leave Tenerife early evening on the 31st.

Thank you Uktraveller, used one such site as you suggested and got the email address, hopefully I will get a response!

Thank you both for your responses. I did wonder about the terms and conditions but as I was barred from going on the cruise by Azamara’s own Covid policy ( as it was back in April ) I do wonder if I have a claim under unfair contract regulations as UKtog mentioned above. I haven’t claimed under my insurance so far as my flights were paid for using Avios points and I was able to get those returned to me and I have my FCC so it’s just the cabin upgrade cost that I’m still chasing. I haven’t been able to speak to anyone senior enough to further my request for refund, hence why I was hoping that somebody on the board may be kind enough to share an email of someone within Azamara HQ that I could direct my query to? Incidentally we are rebooked for next May, I’m just very frustrated that I can’t get any response at all from Azamara.

Hi, like many I’ve had a very frustrating time trying to contact Azamara and I wondered if anyone had an email address that they could share? I’m still trying to get my stateroom upgrade refund for a cancelled April cruise, which I cancelled when I caught Covid, under the ‘Cruise with Confidence’ policy. I have managed to get my FCC after many hours on the phone but apparently the room upgrade refund needs to come from ‘accounting’ and this is still tied in with RCI as I think everything still is? I’m losing all hope of ever getting it back! It’s over £1200 so not an insignificant amount to write off! Thank you for any help/suggestions that you can give.

Good morning, I just wanted to share this update as I know a number of people have cruises booked embarking/disembarking in Venice. I’ve just logged onto my cruise planner and found that Ravenna has replaced Venice for our Sailing on the Pursuit 15th and 16th of April. No communication from Azamara about this change yet but I will post an update if anything is received. Claire