After reading the 12 expectations of the OP, I agree with all but #2.
The rest are all simple expectations anyone should have doing business within the hospitality industry.
It certainly seems that passenger expectations have collapsed down to the bare minimum in the past few years. $5,000 - $10,000+ is a lot to pay for a 7 day cruise, shouldn't we all expect to be treated better? I'm not asking for a pillow menu, butler escort to my cabin, lobster on my balcony every night and neither was the OP within her list. These are just standards one would expect while staying at a Hilton, Marriott, or similar middle-of-the-road hotel. Some of us are so happy to just be on a cruise that we'll accept the unacceptable.