cheeseheads4ever

Again check your on board statements and a credit card invoices AFTER your cruise..

Wow ! Seriously ! $158 a person? You got to be kidding me. All I can say is…. ENJOY!

Great! Thanks !

I don’t see on the app. Do you have to go up and book when you get on?

We did after she said they refunded. We didn’t know anything about a refund. Caught us off guard and then said they didn’t want to cancel the cruise. Threatening us with cancellation when none of this was our fault.

New issue! We are cruising on Beyond in a couple weeks. Just got off Reflection a few weeks back had the issue with an over charge on our booking after we left the ship. 45 minutes on the phone and finally got it straightened out. Fast forward to today.. Got an email from Celebrity on our upcoming Beyond cruise that there was a balance due. We paid it in full September of 2023. There was no explanation of why the balance was due or what it was for. Called Customer Service again on this issue. First customer service lady was super confusing of what the issue was. Asked for Supervisor. She came on and turns out they said we owed $39 and threatened to cancel cruise if we didn’t pay. She explained our cruise care went down $30 they screwed up refunded $69 to our credit card. So difference was $39. So another 45 minutes with this issue. Nothing was explained in their email. We said these 2 issues none of which our fault has cost us almost 2 hours of our time not to mention 2 hours of Celebrity Cruises customer service time. Seriously Celebrity.. Caught us totally out of the blue…. Who can you write to that someone will actually read it. What would you do? I know we will pay $39.. but seriously she offers a bottle of Celebritys wine and chocolate covered strawberry’s. No thanks… Our time is worth more than that…

This coming cruise on Beyond will be our first trip to the new Coco Cay private island. I think you would be happier with your own snorkeling equipment but you can rent it on the island. This may have been covered but with your Celebrity sea pass card can you get free food and snacks? We understand you have to buy drinks if you don’t have a drink package. Any help would be appreciated.

We just got off Reflection a week ago. Our room steward greeted us right away the first day and was super friendly. We had so many requests, a bucket of ice at 3 pm. That was it. He struggled with this sometimes bringing ice at 1pm or 2pm. So by the time we wanted it for a drink at 3:30 or 4 the ice was melted down to an handful of ice. Not even enough for 2 small drinks. Sometimes he didn’t bring ice at all so we had to call time after time. He vanished the last 2 days. Never seen him again. Not sure who was cleaning the room we just never cross paths with him again. Not the standard of Celebrity service we are used to. We had one request and that was it.

Thanks for the info! We sail on her in a couple weeks…

I had the same question. Thanks so much for the info!

Just to say we got the email with that statement AFTER we were on our way home from the cruise. Wasn’t like that when we checked the last evening. We had zero balance while on board the day before getting off the ship. All good. Although we did spend 40 minutes on the phone with customer service to straighten out.

Thanks it was so difficult to describe cause it was so difficult to figure out. Im not sure how cruisers do it with 50 items on their statement we only had 6. Our last 5 Celebrity cruises billing was perfect…

I agree with BOB999. Do a mock booking and they inflate the price of cruiser #1 then it’s 75% off of that for cruiser #2. Just a numbers thing. Celebrity’s good at that.. Flash Sale! Flash Sale…

Great! Thanks so much!

One more! Is whats currently the menu on the app the same as when you board? Or is the current menu just a generic one for now?