Iriel

Thank you for being so respectful towards what we Argentineans are going through.

Sorry for not being clear on my first post. I didn't want to write a long rant. We were 3 adults staying on a wheelchair-accessible balcony. There was a double bed and a tiny sofa. There was no way an adult could sleep on that sofa. It wasn't even for a child. The Guest Services employee even said, "My 9-year-old nephew doesn't fit there!" The next day, they brought a very uncomfortable bed which at least was a normal size. But I had to beg for it. Everyone treated me like I wanted a free upgrade or something. It was insane.

Yes, the first night. I complained as soon as I saw it, but they said they couldn't do anything at that moment. They fixed it by the next noon after I spent the entire morning at Guest Services and refused to leave until they found a solution. It was so disappointing considering how expensive the trip was, and I booked a year and a half ahead, so there are no excuses for this mistake.

I hated the Infinity, I don't care if you think I'm bringing negativity. I spent a lot of money on a cruise and expected good service. Also, I don't understand how people get extra onboard credit by complaining. I was practically crying at Guest Services because they pretended me to sleep on a tiny sofa, and no one even apologized for the awful night I had spent. I don't think I'll ever sail Celebrity again because they really messed up, they don't even know the kind of sofas they have in their cabins.

To wrap up, Celebrity called me last Wednesday and I got my refund on the credit card today. They told me it could take up to two weeks to show up, but it wasn't that long. Thank you all for your help!

Celebrity just told me they will give me a refund! But they need to call me to get my credit card. So I'll be waiting for that international call, I guess.

They replied through Twitter! They said they will check it and let me know. Thank you everyone for your help. I know $30 is not a lot for some people, but it's a lot for me since it's not my own currency.

Celebrity Infinity Feb 2023 CABIN #: 6105 DECK #: 6 CLASS: 2B (Wheelchair-accessible veranda) AREA: Midship port side BED NEAR: Bathroom QUIET?: Yes, mostly. BALCONY VIEW: Clear view, perfect for Antarctica BALCONY SIZE: It had two chairs and a table, I could fit in my wheelchair, too. WIND A PROBLEM?: Yes, it was freezing next to the balcony door. SOOT A PROBLEM?: No. PROBLEMS/COMMENTS: The cabin does not have a sofa bed as stated on the website. I checked with the accessibility team, but something is wrong with their files. The sofa is very small and only suitable for small children (up to 5 years old). We were 3 adults, so they had to bring a foldable bed for me, it was very uncomfortable. They shouldn't sell this as a triple cabin.

Well, Celebrity made a lot of mistakes on my cruise, so I have reasons to be mad. I emailed cec@celebrity.com, I don't know if it's working. It didn't know I could get in touch with Captain's Club for this issue. Thank you! I'll do both.

Hi guys! I returned from Infinity on Saturday, and I found that they charged me $30.60 for the minibar, but we never touched it! I sent an email to Celebrity, but of course, they haven't replied. I can't call them because it will be expensive for me. Is there another email where I can complain? We only used the minibar to store the water bottles in the classic package and the chocolates they give us at night. We didn't consume anything, not even the Evian waters. We haven't had this issue on other cruises, I'm so mad. Any advice? Thanks!

What's the deal with all those wheelchairs in the pic? Did you see wheelchair users in the tenders?

Thank you so much for these pics! They're very helpful!

I haven't sailed yet, I put a prepaid Mastercard in my check-in, and I don't think there will be any problem. I actually used the same card to pay for the cruise and it got through.

That's good to know! I'll be sailing Infinity on Saturday, so I'll find out soon 🤣

I'm told the Infinity has a lift in a hot tub. I hope it's like in the second pic, which I guess works both for the hot but and the pool.