After two hours I finally got my AARP and educator credit. One fifteen day trip didn’t qualify because of special promotion. The three that I had just booked all qualified. It seems that length, days, and room category depended on credit received from AARP. I asked about past bookings, which I have three, would qualify. He checked and the same applied. What took so long was that he had to go to upper management with my AARP membership number and put it in manually. Each booking had to be entered separately. I felt lucky to have received the service I did. Although, this was my second go around with them. Persistence pays off.