Wow! I am sorry didnt fit you properly, but glad you shared this as I had no idea about this and taking my 21 year old autistic son in November 🙂 I hope you let them know so they can make adjustments 🙂
I agree what everyone else says, it would have been an on board credit. you should still be able to request a transcript of your sail n sign account and more than likely its on there as a refund. 🙂
Sorry about this 😞 So I dont see it mentioning onboard credit to reschedule like they used to when cruises cancelled due to covid... is that in the rest of the letter? I am just curious.
you dont have to cancel... you can modify flight and if there is a cheaper flight you rebook it and get an ecredit:) If they change our flight more than an hour you can modify and get the difference back to form of payment