Well today was the last day of our courtesy hold on our stateroom for our cruise the end of November. We called today to ask a few questions. One being the written itinerary says one of the stops was Grand Turks (Turks and Caicos). On the actual map of the itinerary it shows Grand Cayman. Hmm? The customer service person after our repeated explanations that they didn’t match didn’t understand and made up some unrealistic reason which made no sense. Every question we asked she didnt know the answer or offer to volunteer to transfer us to someone that could answer the questions. Finally after getting a headache we both said we will try back later.
After an hour we call back again and get another customer service person. She was easier to understand but again could not give answers that were for sure answers. So reluctantly we gave up just tired and stressed.
These weren’t hard questions. We were going to book today. So disappointed…
Questions were where are we cruising to? Grand Turk or Grand Cayman? Refundable or non refundable deposit details, AARP Discount, upgrading drink package, she said we couldn’t upgrade?
A few others but something a customer service person should know.
We were looking forward to cruising with a HAL again. Please don’t bring up get a TA. We’ve booked 15 cruises on our own but not with HAL.
Sorry I had to vent.