Traveling on a CS in two weeks and just received the shoreside concierge email. I almost had a heart attack when I read the first line congratulating us on our "move up", which meant in my mind something better than a CS. After checking my credit card and the reservation I realized that there was no move up for us 🙁. Wrote them back explaining that we paid for our CS, they apologize for the mistake and was told that right now only the Iconic Suites are available to upgrade. Well, a girl can only wish, but the truth is that we didn't bid for the Iconic Suite.
BTW, do you think that the concierges should have that information? Meaning, should they know if someone gets a suite through the move up or paying full price? Though in my case they had the wrong info, just made me think about this.