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About lpops

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    Seoul, Korea
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    Princess & Norwegian
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  1. I noticed on the RCCL Radiance of the Seas web page the Concierge Lounge is being referred to as the Suite Lounge. The quote on the page is: "TOP SHELF PRIVILEGES - It’s serenity with a twist of lime. Reserved exclusively for guests of Grand Suite-level accommodations and above, the Suite Lounge presents complimentary continental breakfast and evening drinks. So from croissants to Cosmos, we’ve got your cravings covered. Insider Tip For Grand Suite-level accommodations and above." Does anyone know if the change has been made from Concierge to Suite? Just wondering.
  2. I want to put in a good word for the Customer Service Representatives who work the telephones at Royal Caribbean. They sometimes get bad press and some of it may be well deserved. All I can do is express my personal experiences. During September last year my wife and I got the “we gotta cruise” bug again so we went shopping on the various main stream cruise companies web sites. We have been every other year or so cruisers since 2002. Mostly we have booked our trips personally on line. Our prior cruises have been with Norwegian and Princess. We found a date and location we thought would be good and we booked a 1 Bedroom Grand Suite on the Serenade of the Seas for a 10 day Caribbean cruise departing Ft Lauderdale on 31 January 2020. Our excitement began to build – only a year and a half to go! Then our situation changed and suddenly January 2010 was not a good time. What to do? We had made a very substantial down payment which we may have had to forfeit. One call to RCCL later and we were booked into a “Spacious Ocean View Balcony” room on the 10 September 2019 sailing of the Radiance of the Seas from Vancouver, B.C. to Hawaii. We had to pay a $200 change for Ship and Sail Date charge which was part and parcel of the deal we agreed to. We made final payment and were happy with our new itinerary. Final payments usually signal an end to bargaining. Last week we noticed that Royal Caribbean was offering substantial savings listed as BOGO60NRD (-$3041.00) SAVINGS NRC (-$150.00) and RESIDENT NRD (-$810.00) on reservations for a Junior Suite for that itinerary. After doing the math we realized that for a little more than the price of the Balcony we could have the JS. Another call the RCCL (this time they answered my call by saying my name) and were booked into the bigger room, purchased “The Key”, and selected and paid for excursions at all four stops in the Hawaiian Islands. All our dealing with Customer Service at Royal Caribbean was an absolute pleasure. Kudos to RCCL!
  3. Thank you for your kind and quick responses. I guess patience is truly a virtue but unfortunately not one that I seem to have a grasp on.
  4. We are new to Royal Caribbean Cruise Lines though we have taken several vacations on Norwegian and Princess. We have just booked a Junior Suite on an 11 night Southern Caribbean Cruise on the Serenade of the Seas sailing from Ft Lauderdale on 20 January 2020. We are looking forward to re-visiting a smaller mature ship with full promenade and multideck atrium. We can see our reservation when we log into the RCCL cruise planner web site but every menu item indicates that we should purchase or reserve once we are on board. We realize that we are very early in the planning process so we will not be able to accomplish much now. Can anyone give us an idea when we may be able to start planning in earnest? Thank you in advance
  5. Ship - Breakaway Deck - 8 Stateroom # - 8134 Stateroom Category – Mini-Suite with Large Balcony Starboard or Port Side - Port Forward Quiet Stateroom? (With comments on problems) – Very Quiet - Never heard an Outside Noise Was stateroom a connecting stateroom? - Non-Connecting Balcony View - Give comments on view, noting if location of any obstructions was an issue. – No obstructions - clear view in all directions Balcony Size? Normal or oversized for class? - Very Large Balcony - 2 recliner chairs, 2 regular chairs, and a large table. Was wind a problem? - No If an aft cabin, was soot a problem? - N/A Any specific problems with this cabin? - Great Cabin - no issues. Any other comments? - As with any forward mini-suite on deck 8 it is a good walk to the elevator / stairs. Those with maneuverability issues may not want to book these cabins.
  6. No discount offered (that we heard of) for laundry except the 50% off 1 bag for Latitudes Gold members. Hope you have a great day!
  7. If you are referring to disembarking the NCL Breakaway in Copenhagen after a 9 day Baltic cruise than this may assist. We were on a similar cruise and returned to Copenhagen on 5 July. We did a walk off with bags and were off the ship and into a cab within 15 minutes of departing our cabin. There were no immigration or customs checks and you are correct - an estimate of a 45 minute cab ride to the Copenhagen Airport is ball park . If my assumption about your itinerary is not correct I apologize for jumping into the conversation. We wish you a great trip.
  8. There was a lot of talk of the World Cup (especially on the ship) during our trip. I don't think that any of the crowds were related though as we were not interacting with airports, hotels, or public transportation while there. There could have been additional crowing at the museums and palaces from football fans but my impression was the vast majority of tourists were from the ships docked at the cruise terminal. Please try and enjoy even if crowded - There is so much history and significance there. Have a great trip.
  9. We were very surprised how east things went. We had a good breakfast in the buffet, went back down the room and finished packing and walked off the ship at around 9:30. There was only one hitch in the process for us. As you mentioned the elevators were very busy (there were four of us with one bag each) so we each carried a bag down the stairs from our room on deck 8 to the ship exit on deck 4). No one was waiting at the gangway so we just walked up, had our card swiped, and walked off. We were probably very lucky and got there in between departing groups. We hope that you get as lucky if you decide to do a walk off. Have a great trip.
  10. We stayed at the Scandic Copenhagen very near the city center and across the street from the Tivoli amusement park. It is one of two hotels in Copenhagen that NCL uses when you book through them (we booked individually). NCL will set up a welcome desk at the hotel where a very gracious lady was available to provide updated information concerning the ship. The hotel includes a buffet breakfast (one of the best I have ever had) included in the price of the room. Everyone at the hotel speaks wonderful English and were very friendly and helpful. The taxi from the hotel to the ship took around 15 minutes and cost something less than 400 DDK (we did not request change). Hope this helps. Have a great cruise!
  11. In St. Petersburg Haven customers were given extra consideration (as they should) in many areas. For the NCL sponsored tours Groups 1 & 2 were reserved for those in the Haven and were able to depart the ship without first going to the Theater so they were off the ship and into immigration before other groups were allowed off the ship. In the case you are using a different tour operator in STP I believe that Haven customers will be provided an early opportunity to join an early group if desired. We greatly enjoyed out Rostock tour. The guide was a jewel and my wife and I are seeing how many places in the world we can ride trains in (especially coal/wood fired steam trains). For us Rostock was the least hurried and least crowed stop we made. We recommend the tour we took but think any choice would be a good one in that port. We sincerely hope you have a great trip.
  12. You are welcome - glad to try and help. The day before we arrived back in Copenhagen we started to receive disembarkation guidance. We were given the option of packing and placing our bags outside the door the evening before so they could be collected or, if you are willing and able, to keep the bags and do a walk off with your luggage. We decided to walk off with our luggage. We picked up some "Purple walk off" luggage tags from guest services and after breakfast we took the elevator down to deck 4 and walked off the ship. We were directed through the terminal and walked out the door and got into a taxi. No immigration nor customs inspection. What you decide to do really depends on several things. Do you have a same day departure flight from Copenhagen? Have you signed up for a NCL transfer from the ship to the airport? Do you have an early or later flight? We wish you a wonderful relaxing cruise.
  13. Margaritaville is still there and appeared to be very busy in the evenings. It is a semi-outdoor venue on deck 16 so it is somewhat weather dependent. We walked by the "Pour House" many time every day on deck 8. We cannot comment on the cocktails as health issues have eliminated that pleasure from us. The house band (Hispanic Music) - daily performances pool side was enjoyable the first few times but extremely repetitive after the first few days. Many seemed to enjoy as they were quite talented.
  14. NCL sponsored tours: In St. Petersburg we met in the theater at 6:30 AM and were broken down into groups of 40 or so. The theater was filled to capacity. When our group was released to go to customs we went down to deck 4 and walked a short distance to immigration. We waited in line (short wait for us as we were in group 3) and presented out passport, cruise key card, and tour ticket to the inspector. It takes about 3-4 minutes after you give them the documents before you get your stamp. As you depart immigration you will directed to your bus. The second day you just go directly to immigration as you already know your bus number and the immigration process is much quicker since your information is already in the computer system. Returning to the ship you have to go back through immigration (again presenting you passport, cruise key card, and tour stub). Other tours: You will be assigned to group (i.e. group A, Group B, etc.). Groups will begin meeting in the theater at 8:30 and released in order from there. I think you can request to be assigned to a group from the television in your stateroom or at the services desk. From there I assume the process is the same as for NCL sponsored tours. I have been told that after the morning rush lines are shorter and quicker. I can't verify that as we were in the morning madness. All venues were extremely crowded (4 large ships in port the days we were there) Fortunately each berth has its own immigration facility but you still all converge at the museums and palaces. We wish you a great time on your cruise.
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