Bejay219

I have posted this in the past, but it obviously is still going on. We, unfortunately, had the same cracking and popping on the Beyond and Ascent in Sky Suites. The Beyond they were able to move us to a quieter suite. The Ascent Madien Voyage (B2B) same exact noises we used earplugs, white noise machine (from phone) an pillows over our heads. First week, sold out cruise, couldn't move us. They brought the team of engineers from the shipyard who were on board, I had a recording of the noise and said it was the same thing on the Beyond. They got to work and spent half a day trying to fix it. Then it was turnaround day, started up again, back to the Retreat, saying we just wanted sleep! Ask for the team from the shipyard to come back... They had left the ship in Ft. Lauderdale!! They took us to an empty suite a few door down... Same thing! The Ascent engineers came up, worked for several hours, said there was nothing more they could do. We will not book another cruise on either ship again! We have sailed with Celebrity, on all their ships, over 21 years, but there is something wrong in the design/build of these 2 ships. Guess they will just keep handing out FCC, but it's not fair to the customer to know which cabins/suites are affected.

Thanks for the update, enjoying a glimpse of what we will see in June!

Looking forward to your report! We will be doing the Churchill extension in June after the Into the Midnight Sun on Venus. We are very excited about the Churchill experience.

Thank you, that is helpful, we thought a 15 ft. cord was a bit too much.

Thank you, it's all a bit confusing! We don't mind paying for it, but the information on Cunard site is very clear they don't supply it and 15 ft of extension cord?

New to Cunard, we will be sailing the Transatlantic in June, Princess Grill. My husband uses a CPAP machine, when looking at our Onboard Questions it says they do not provide Distilled water and you need to bring a 5 meters (15 ft.) extension cord. Every cruise line we have been on will not let you bring extension cords. We are traveling on 2 different cruielines for 7 weeks before, really don't want to drag around the cord. We will be embarking in Southampton, are there stores nearby that sell these things?

We were also Loyalist for 21 years, reaching Zenith in 2021. It saddens us as previous to all the changes and cut backs, we always had wonderful cruises on Celebrity. We love the Edge Class, many weeks spent on Edge and Apex, but the Beyond and Ascent have lost something for us. We LOVE the ship design, especially the Retreat Sundeck with all the shade, but far too many additional suites that take away from the experience. Also the creaking and noises on both ships that we experienced, we would never go on again as we cannot be assured that the suite won't have the same issues. We will look into Oceania, for now after Transatlantic on Apex in May, we will be on Viking Ocean for 30 days, then Cunard QM2 for westbound Transatlantic. And we are booking the Anartica with Viking Expedition ship in December. Not saying that we will never do Celebrity again, but in Suites, there is no longer any value except laundry.

Would appreciate it if anyone has any information on renting a tux on board. My husband is also tall (6'5") and we will be traveling for almost 2 months before we take the westbound transatlantic on the QM2. We will be hard pressed to take any more suitcases as we have to be prepared for warm temperatures and northern Norway!

Thank you for all the information and suggestions! Our Transatlantic Cruise is only 6 nights in June, would there be one or two gala nights?

I downloaded the email as it was sent to me, only thing I deleted was my email address.

I just thought some of the things they were pointing out as the differences were like "what they don't tell you is about all the nickeling and dining that happens after you book, and once again when you get on board". We would probably not go on VV, but I have to give them their marketing people, they are certainly not pulling any punches when it comes to this email and the last. I can imagine they are watching the boards to see what the big negatives are and running with them. Just a guess.

Gmail - Fair & Flexible Fares_ The value you should get elsewhere v2.pdfReceived an email from Virgin Voyages yesterday and it sounds like they are purposely talking about the difference in Celebrity and VV. This is the 2nd email of this kind in recent weeks. You have to hand it to VV, they are addressing Celebrity's missteps head on.

#4 (from Post 728). Not to forget you pay the same in tips (that are no longer included) in a Sky Suite as you do in the higher suites... but without the same service! We will believe that they are adding back in the Butler when it is confirmed, as they have lost our trust on these matters. One day you have this, then they take it away... now bringing it back? When Shoreside Concierge called me in December about my upcoming Ascent B2B, I told her we were not happy with the changes including the Butler. She said the guests "love" the Sky Suite Team approach, if so, why change it back?

We had 2 very noisy weeks on the Ascent B2B, Madien Voyage in a Sky Suite. The Retreat Concierge had ear plus avaliable, we wore those along with white noise from our phones, husbands Cpap machine noise and a pillow over our ear while lying on our side. The team from the ship yard in France was on the first week, fixed the noise from one part of the room. Unfortunately, they flew back to France and thd other side started up and was worse. The Ascent engineers spent over 4 hours and couldn't fix it. We had the same problem on the Beyond. Never had this problem on many cruises on both the Edge and Apex (or did we hear about any). We will not book either the Beyond or Ascent again unless they fix these rooms suits. Although some report not hearing anything (which is good) it is not fair to the guests that unknowingly will get the problem rooms.

Thank you for the information, that is very helpful.