I’m certainly sympathetic with the OP’s disappointment, it is justified. I’ve been on about 35 Princess cruises and service levels have declined. My advice in a situation like this is to persist with the effort to communicate directly with the hotel manager. On only one cruise was this necessary, our cabin had cold water only. I told my steward and went to pax service twice a day, but after 2 days still no hot water. At that point, went to pax service desk and said I would not leave until I spoke to hotel manager. Waited about 10 minutes, he met with me. Hot water was restored within an hour. Hotel manager later came to my cabin and apologized, gave us a nice bottle of wine and a credit on the bill for our inconvenience. Overall, I only spent a total of about 45 minutes complaining, but once I got the hotel manager, things resolved quickly.
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