Shampoo and conditioner are provided and replenished. I like the Elemis products - they are a luxury brand, scented, but not at all heavily or lingering. I have a sensitive scalp that is prone to severely drying out, but this product does not bother me at all so I think it is gentle. It does clean and wash out well with no waxy residue. I absolutely love the skin moisturizer provided. A hair dryer is also provided in the top desk drawer.